Study Skills Adviser (English Language Support) Reference number: JR254761 Location: Remote Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: £26,288 per annum We are looking for a Study Skills Adviser (English Language Support) to join our team. Role Summary As a Study Skills Adviser (English Language Support), you’ll join a growing team, providing academic skills support to our international student population. You will help students to develop their academic skills throughout their learning journey, specialising in English for Academic Purposes and being a key contact within the Student Services Department. You will develop and deliver personalised one-to-one sessions on a variety of topics, seeking to provide students with the skills they’ll need to succeed on their course. In these support sessions, you will be assessing the students’ learning needs and adapting your teaching accordingly. You will be in touch with students at vital points in their learning journey and the development of materials for the learning platform. A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/34vaw4du. What you’ll bring to the role - An Undergraduate degree or equivalent qualification - A TESOL or CELTA qualification - Experience of providing academic skills support in a higher education environment.  - Excellent organisational skills and attention to detail  - Evidence of the ability to manage a high workload to tight deadlines - Strong interpersonal skills, comfortable working with students and colleagues in a virtual environment - Excellent IT skills and willingness to embrace new technology  Desirable - Experience of teaching EAP, ideally in a Higher Education learning environment. - A PG Cert in Teaching English for Academic Purposes - A DELTA qualificatio What we do Kaplan Higher Education UK is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by dedicated academic and professional services teams. Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: - 28 days annual leave* - Big discounts on Kaplan courses for you and your family - 24/7 confidential helpline providing counselling and other support services - Company pension contributions - Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels - Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply If this sounds like the kind of job you'd enjoy, please apply with your CV and cover letter no later than 11pm on Friday 1st May 2026. In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role: - Why did you choose to apply for this role and why do you feel you are a strong candidate? (100 words maximum). - What is your understanding of the student experience of online learning, for example some positives and difficulties? (100 words maximum). - What are your experiences in teaching/tutoring and what aspects do you most enjoy? (100 words maximum). Additional Application Information A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Open Learning do not possess this licence at this time. Application Support If you require support completing your application please email the Recruitment Team kaplanstaff.recruitment@kaplan.com. Disability Confident Scheme and Reasonable Adjustments At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Die exciting AG ist ein innovatives Dialog- und Service-Center, welches europaweit agiert. Spezialisiert auf hochwertige Dialogmaßnahmen in zahlreichen Branchen, verbunden mit jahrzehntelanger Erfahrung, gehört die exciting AG zu den führenden Anbietern ganzheitlicher Vertriebsunterstützung und Kundenbetreuung. Wir übernehmen jede gewünschte Kommunikation - schriftlich, per Telefon oder Chat sowie in den sozialen Medien. Du möchtest in einem motivierten Team arbeiten und suchst neue Herausforderungen? Dann bist du bei uns genau richtig! Wir suchen zum nächstmöglichen Zeitpunkt für unseren Standort Marokko (Homeoffice) motivierte Mitarbeiter für den telefonischen und schriftlichen Kundenservice im Bereich Informatik/Netzwerk. Deine Aufgaben: - Verantwortungsbewusste Bearbeitung von telefonischen und schriftlichen Kundenanfragen mit dem Schwerpunkt Informatik, Netzwerk, IT-Support - Freundliche und kompetente Kundenberatung - Erarbeitung von Problemlösungen - Eigenverantwortliches Arbeiten in einem motivierten internationalen Team Damit überzeugst du uns: Du kommunizierst freundlich und professionell in Schrift und Sprache - Du kommunizierst freundlich und professionell in Schrift und Sprache - Du agierst mit großem Einfühlungsvermögen und Geduld - Du bist zeitlich flexibel, zuverlässig und zeigst Einsatzbereitschaft - Du hast Spaß am Telefonieren und an der Kundenbetreuung - Du verfügst idealerweise über solide Netzwerkkenntnisse, VoIP-Kenntnisse - Du bist eine kommunikationsstarke Persönlichkeit mit sehr guten Deutschkenntnissen in Wort und Schrift - Weitere Fremdsprachen wie Englisch und Französisch sind ein Plus. - Du kommst idealerweise aus dem Dienstleistungs- oder IT-Sektor und verfügst über eine ausgeprägte Serviceorientierung Das bieten wir Dir: - Professionelle Einarbeitung sowie regelmäßige Trainings und Workshops - Sicheren Arbeitsplatz - Langfristig spannende Karriere- und Entwicklungsmöglichkeiten in einer flachen Hierarchie - Flexible Arbeitszeitmodelle in Vollzeit und Teilzeit, für eine ausgezeichnete Work-Life-Balance - Regelmäßige Teamevents und Sportaktivitäten - Mitarbeiterverpflegung (Obst/Essen/Getränke) - private Krankenversicherung - Möglichkeit größtenteils im Homeoffice zu arbeiten, wenn die Voraussetzungen stimmen - Bei Home Office wird Technische Ausstattung zur Verfügung gestellt - 20 Tage bezahlter Urlaub Are you excited? Wir freuen uns auf Deine aussagekräftigen Bewerbungsunterlagen inkl. Anschreiben und Lebenslauf (auf Deutsch).

Objectif du poste : Dans un environnement de centre d’appels, le ou la représentant·e bilingue du soutien à la clientèle agit comme point de contact central et agent de liaison pour les programmes de soutien aux patients (PSP). La personne répond aux appels et aux communications entrantes des programmes PSP, conformément aux normes de qualité et aux spécifications établies pour les utilisateurs finaux prédéfinis (professionnels de la santé, patients, etc.). Elle effectue également des appels sortants selon les exigences propres aux programmes PSP. Le ou la Spécialiste du soutien aux patients offre un service et un soutien intégrés aux utilisateurs finaux des programmes STI Patient Support Solutions, en s’appuyant sur une expertise avancée en navigation des régimes d’assurance‑médicaments, en fonction de la province de résidence du patient. Principales fonctions et responsabilités Prestation des services - Exercer ses fonctions conformément à la portée du programme, aux processus et aux cadres de politiques établis pour Patient Support Solutions, selon le modèle de prestation des services. - Fournir un soutien clinique par téléphone, courriel et plateformes Web, incluant les demandes d’information sur les produits, les meilleures pratiques de traitement et le dépannage lié à l’administration des traitements, auprès des patients, des pharmaciens, des médecins et d’autres professionnels de la santé (PS). - Offrir du counseling aux patients conformément aux exigences des fabricants pharmaceutiques. - Fournir un soutien à l’adhésion et à l’observance des traitements. - Gérer toutes les références cliniques internes liées aux programmes. - Traiter et assurer le suivi des messages vocaux conformément aux politiques établies. - En contexte de centre d’appels, gérer la file d’attente des appels selon les politiques en vigueur. - Déclarer les événements indésirables ou les réactions indésirables aux médicaments dans un délai de 24 heures ou conformément aux exigences du fabricant. - Effectuer, au besoin, l’évaluation des ressources financières des patients dans le cadre des programmes de soutien désignés. - Assurer la prestation, la gestion et le suivi de services avancés de navigation en matière de remboursement et de services administratifs pour les patients, tout en coordonnant la logistique des programmes avec les parties prenantes afin d’optimiser les résultats pour les patients. - Identifier les besoins en matière de soutien compassionnel, de programmes transitoires (« bridging ») et de copaiement selon la portée du programme, et prendre les dispositions nécessaires. - Agir à titre d’examinateur interne de dossiers exceptionnels pour les programmes d’aide aux patients et approuver les cas au nom des clients fabricants pharmaceutiques, selon les autorisations et normes prédéfinies. - Communiquer directement avec les fabricants pharmaceutiques concernant les cas exceptionnels dépassant les autorisations et normes établies. - Réaliser diverses tâches administratives, notamment en recueillant les informations relatives aux dossiers des patients, en facilitant la préparation, la soumission et le suivi des demandes d’autorisation spéciale et des appels auprès des régimes d’assurance‑médicaments, au besoin. Excellence du service et développement professionnel - Respecter les normes de qualité et contribuer à l’excellence du service. - Mettre en œuvre les principes d’amélioration continue de la qualité en offrant un service respectueux, courtois, confidentiel et empreint de compassion. - Fournir les services en conformité avec les politiques de confidentialité de STI et des clients de STI. - Contribuer au maintien d’un milieu de travail sain. - Participer aux réunions d’équipe, favoriser une communication efficace, appuyer les changements visant à améliorer le service et le climat de travail, et contribuer activement aux discussions. - Participer aux séances d’accueil et de formation continue, au besoin. - Représenter STI Technologies Limited lors d’activités externes, lorsque requis. - Contribuer au développement de l’équipe et adopter en tout temps une conduite professionnelle. - Accueillir le changement et s’investir pleinement dans le succès de l’équipe par la communication, la motivation et l’engagement envers les objectifs de l’entreprise. Exigences et qualifications - Maîtrise du français et de l’anglais (obligatoire). - Diplôme universitaire (un atout). - Disponibilité pour travailler selon divers horaires entre 9 h et 18 h (heure de l’Atlantique), du lundi au vendredi. - Minimum d’un (1) an d’expérience pertinente; une expérience en pharmacie, en services d’aide aux patients, en soins infirmiers, en pharmaceutique spécialisée ou en centre d’appels constitue un atout important. - Excellente connaissance des régimes d’assurance‑maladie et de la couverture des plans de santé, ainsi qu’une bonne compréhension des transactions pharmaceutiques et de l’analyse des réclamations. - Excellentes compétences en informatique et en télécommunications, avec une capacité avancée à établir un lien de confiance par téléphone. - Connaissance avancée des environnements informatiques et des logiciels de base (Excel, Word, Outlook). - Excellentes aptitudes en communication, talent pour le service téléphonique, grande attention aux détails et capacité à analyser et à répondre rapidement à un large éventail de demandes, même dans un environnement à volume élevé. - Excellentes aptitudes en organisation et en gestion du temps afin de respecter les délais des clients et d’assurer une documentation précise des transactions et des processus. - Capacité démontrée à coordonner efficacement divers services aux patients afin d’assurer un accès rapide et continu au traitement. - Capacité à travailler en équipe et à soutenir les collègues. - Aptitude à identifier les occasions d’amélioration personnelle, d’équipe et de services, et à proposer des solutions concrètes. - Volonté de poursuivre le perfectionnement professionnel, notamment par la participation à des projets spéciaux ou à des comités. - Forte capacité à effectuer plusieurs tâches simultanément et flexibilité quant aux heures de soutien. Job purpose: In a call center based capacity, the Customer Support Representative acts as a central source patient support program liaison and responds to PSS program incoming calls and communications within quality standards and specifications for specific pre-established program end users (health care practitioners, patients, etc.). Performs outbound calling as it applies to specific PSS program requirements. The Patient Support Specialist delivers a seamless service and support to the pre-established list of end users of the STI Patient Support Solutions programs by leveraging an advanced ability to facilitate drug insurance navigation on behalf of patients according to patient’s province of residence. Duties and responsibilities: Service Delivery - Practices within the scope, process and policy frameworks of the program and the role defined for Patient Support Solutions according to the service delivery model. - Perform an instrumental function providing telephone, email and web-based clinical support, product inquiry, treatment best practices, treatment administration trouble shooting services to patients, pharmacists, physicians, and other health care professionals(HCP) accordingly. - Delivers counselling to patients according to pharmaceutical manufacturer requirements. - Provides adherence and compliance support to patients. - Handles all internal program clinical referrals. - Retrieves and acts upon voice messages as per established policy. - When contact center based, manages the call queue in accordance with established policy. - Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or as per the manufacturer’s specifications. - Responsible for performing financial means testing of patients (if applicable) within their designated support program - Responsible for the provision, management and completion of advanced reimbursement navigation and administrative services on behalf of patients in parallel with coordination of program logistics with all stakeholders in order to ensure the best patient outcomes. - Identify the need for compassionate, bridging, and copay support according to program scope and make arrangements accordingly on all. - Act as an internal patient assistance program exceptional case reviewer and provide approval on behalf of pharmaceutical manufacturer clients for cases according to predetermined permissions and standards. - Direct communication with pharmaceutical manufacturers relating to exceptional cases beyond predetermined permissions and standards requiring support. - Completes other administrative support activities as required by gathering patient chart information including facilitating the completion and submission of drug plan special authorization forms and appeals when necessary. Service Excellence and Development - Respects quality standards and contributes to service excellence. - Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner. - Provides service in a manner that adheres to STI and STI client privacy policies. - Contributes to maintaining a healthy workplace. - Participates in and enhances unit function through team meeting attendance, effective team communication, support for changes to improve service and morale and contributions to work discussions. - Participates in staff orientation and continuing education sessions as required. - Represents STI Technologies Limited in external activities as appropriate. - Contributes to team development and maintains professional conduct at all times. - Embrace change and thrive on being part of the team’s success through communication, dedication and commitment to the company’s goals. Qualifications: - Fluent in French and English is a requirement - University degree preferred - Ability to work a variety of shifts between 9:00am - 6:00PM Atlantic Monday through Friday. - Minimum of 1 year of relevant experience, with work experience in pharmacy, patient assistance, nursing, specialty pharma and a call center are considered strong assets. - Detailed knowledge of health insurance and health plan coverage as well as an understanding of pharmacy transactions and claims review. - Strong computer and telecommunication skills with an advanced ability to establish rapport through telephone contact. - Advanced knowledge of computer environments and basic computer programs (Excel, Word and Outlook). - Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries; ability to approach a high volume of requests with a positive attitude and an ability to resolve the issue at hand. - Able to organize workflow, have high time management skills to meet client and customer deadlines with accurate transaction and process documentation. - Possess a strong ability to coordinate various patient services in a timely manner resulting in quick and continued access to therapy. - Capacity to work in a team environment and support co-workers. - Ability to identify opportunities for personal, team and service improvement and recommend workable solutions. - Willingness to seek opportunities to advance professional development, such as volunteering for special projects or participating as a committee member. - The ability to multitask is vital to this role along with flexibility on support hours. IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez https://jobs.iqvia.com IQVIA est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le handicap, l’âge, l’état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d’adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d’adaptation, nous vous encourageons à contacter notre équipe d’acquisition de talents au workday_recruiting@iqvia.com, afin qu’IQVIA puisse soutenir votre participation au processus de recrutement. IQVIA s’engage à faire preuve d’intégrité dans son processus de recrutement et applique une politique de tolérance zéro en matière de fraude des candidats. Toutes les informations et toutes les qualifications soumises dans votre candidature doivent être véridiques et complètes. Toute fausse déclaration, présentation trompeuse ou omission importante au cours du processus de recrutement entraînera la disqualification immédiate de votre candidature, ou la cessation d’emploi si elle est découverte ultérieurement, conformément aux lois applicables. Nous apprécions votre honnêteté et votre professionnalisme. Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise des décisions par les membres de notre équipe. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: workday_recruiting@iqvia.com, so that IQVIA can support your participation in the recruitment process. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making. La fourchette salariale de base potentielle pour ce poste, annualisée, est de $44,800.00 - $74,600.00. Le salaire de base réel offert peut varier selon plusieurs facteurs, notamment les qualifications liées à l’emploi telles que les connaissances, les compétences, la formation et l’expérience; l’emplacement; et/ou l’horaire (temps plein ou temps partiel). Selon le poste offert, des régimes d’incitation, des primes et/ou d’autres formes de rémunération peuvent être proposés, en plus d’une gamme d’avantages sociaux liés à la santé, au bien-être et/ou d’autres bénéfices. The potential base pay range for this role, when annualized, is $44,800.00 - $74,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Corporate Customer Relations Representative (CCRG) serves as the designated liaison for customers whose concerns have been escalated to the Executive Leadership Team. Representing executive leadership, the CCRG acts with discretion and authority to ensure customer issues are addressed with rigor, fairness, and accountability. By advocating for the customer while aligning with enterprise priorities, the CCRG plays a critical role in preserving trust, strengthening relationships, and reinforcing UPS’s commitment to exceptional service and leadership responsiveness. The Representative serves as a single point of accountability for customer concerns across all UPS business units, including Small Package (U.S. Domestic and International), Forwarding, Freight, The UPS Store, and Finance & Accounting. They own each issue end‑to‑end, ensuring timely and effective resolution. By collaborating closely with internal partners and external customers, the Representative supports UPS’s business objectives by driving customer satisfaction, strengthening retention, and fostering long‑term loyalty through fair and responsive solutions. Responsibilities and Duties - Handles calls from external customers calling the Corporate Office for assistance - Handles escalated calls from the GBS call centers which have been escalated wot the Corporate Office - Issues Corporate Concerns - Routes Corporate concerns to the appropriate location - Represents the corporate staff and the Executive Leadership Team on customer issues received either verbally or in written format - Responds to customer emails, letters, and calls while maintaining ownership of the situation - Responds to the Executive Leadership Team, Legal, Public Relations, and/or other departments - Contacts District/Region Staff Level Management to facilitate the resolution of both Corporate Concerns and special handling situations Knowledge and Skills - Outstanding verbal skills and written communication skills with emphasis on correct spelling and grammar - Coveys confidence and ownership while managing conflict and interacting with customers - Ability to work independently and problem solve with little or no supervision - Ability to interact and communicate with internal and external senior-level individuals - Ability to be empathetic, listen to, and document all aspects of a customer's concern - MS Office Skills - Strong analytical skills - Employer will not sponsor visas for the position OTHER CRITERIA: - This job is a grade 9. - Hours of Operation are subject to change: 8:00 am - 5:00 pm EST. - This is a remote position. - Employer will not sponsor visas for position. - Last day to apply for internal applicants is 11:59pm EST on 04/27/2026. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $21.60 p/h to $37.75p/h. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.