Recycled Materials Association (ReMA)

• Lead discovery sessions to understand and document business requirements across core F&O modules • Translate business processes into Functional Design Documents, workflows, and process maps • Conduct fit-gap analyses to determine where standard F&O functionality meets needs and where extensions are required • Perform hands-on configuration within F&O, including legal entity setup, chart of accounts, financial dimensions, workflows, posting profiles, and related settings • Use Power Platform tools and Electronic Reporting to improve workflows, automation, and document outputs • Oversee data migration activities using DIXF, ensuring accuracy and integrity throughout the migration process • Serve as Project Lead for mid-sized ERP initiatives, including module deployments, new entities, and ISV integrations • Manage work items, project timelines, sprints, and release cycles • Partner with technical architects and developers to design and validate custom enhancements • Define and execute testing strategies, including RSAT coordination and script development • Lead User Acceptance Testing and manage cutover planning for go-live • Identify opportunities to improve system configuration, process efficiency, and data quality.

• Effectively Manage and grow Book of Business in the Strategic Partnership Team. • Ensuring retention metrics and customers remain under long-term contracts. • Generating new opportunities within existing customer network for new sites, adding new services for existing customers. • Attending sales meetings and conducting business reviews with Key Accounts regularly. • Ensure daily use of CRM for customer activities and sales pipeline management. • Using customer and prospect CRM management software and updating relevant information held in these systems daily. • Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs. • Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals. • Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required. • Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio. • Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests. • Other duties or projects as requested.

• Generate and qualify leads through outbound calls, emails, and social media outreach • Research and identify new business opportunities across various industries • Conduct discovery and qualification calls with potential customers to understand their needs • Book meetings and set appointments for the sales team • Maintain accurate lead data, notes, and follow-ups in the CRM system • Support marketing-led campaigns by promptly following up on inbound leads • Collaborate with the sales and marketing teams to align on outreach strategies • Stay informed on market trends and share competitive insights with the team • Represent the company at virtual meetings or industry events when needed • Take on other projects or tasks as assigned to support sales goals

• Effectively Manage and grow Book of Business in the Strategic Partnership Team • Ensuring retention metrics and customers remain under long-term contracts • Generating new opportunities within existing customer network for new sites, adding new services for existing customers • Attending sales meetings and conducting business reviews with Key Accounts regularly • Ensure daily use of CRM for customer activities and sales pipeline management • Using customer and prospect CRM management software and updating relevant information held in these systems daily • Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs • Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals • Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required • Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio • Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests • Other duties or projects as requested.