Title: Customer Assistance Collections Specialist Location: GA-Alpharetta Job Description: **Overview** **Who we are** Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we’re looking for Toyota’s Experience Center - Eastern Customer Assistance Team is looking for a passionate and highly motivated Customer Assistance Specialist. The Customer Assistance Team partners with customers to clearly communicate account status and ensure any late payments are addressed and averted. The team provides live support via inbound or outbound interactions across the TFS, LFS, and Private Label portfolios, and ensures customers are aware of their options and are properly educated about possible solutions. Due to the specialized nature of collections activities, an effective and customer-centric approach to these guest interactions is central to the broader TFS strategy. Customer Assistance Specialists are responsible for handling inbound and outbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios. Customer Assistance Specialists are responsible for working accounts efficiently to maintain consistent follow-up, ensure account compliance, and complete necessary account maintenance. Specialists in Customer Assistance will also evaluate and mitigate loss exposure, providing customer-oriented service and problem resolution in accordance with established guidelines and call models. Center Operating Hours You must be available to work a shift between the hours of 8am-8pm. Your work schedule will include 2 nights until 8pm. Training Training for this position will fall between the hours of 8am-6pm Georgia time for 9 weeks. The first 6 weeks will be virtual training and the last 3 weeks of training will be in the office at our Alpharetta location. Pay/Benefits Competitive base salary as well as benefits effective day 1. Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations. What you’ll be doing - Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines. - Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms. - Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions. - Use appropriate collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives. - Promptly report/refer sensitive and complex issues to the Customer Assistance Supervisor. - Complete non-phone-based projects and account maintenance/remediation efforts. - Offer critical decision-making as necessary when assigning accounts out for repossession. What you bring - HS Diploma or GED is required. - Previous collections experience is required. - Work collaboratively with other team members at all levels of the organization. - Listens actively and remains engaged. - Excellent verbal communication and interpersonal skills; easy to understand. - Adaptability and coachability to work through complex changes/situations. - Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.). Added bonus if you have - College degree or equivalent work experience preferred. What we’ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: - A work environment built on teamwork, flexibility and respect - Professional growth and development programs to help advance your career, as well as tuition reimbursement - Team Member Vehicle Purchase Discount - Toyota Team Member Lease Vehicle Program (if applicable) - Comprehensive health care and wellness plans for your entire family - Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute - Paid holidays and paid time off - Referral services related to prenatal services, adoption, childcare, schools and more - Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Title: Collections and Customer Service Officers Full-time and Part-time - Mortgage Customers | Sydney Location: Sydney Cbd Australia Job Description: Challenger Limited is an ASX-listed investment management firm managing $128.2 billion in assets (as at 31 December 2025). Life with us is fast moving and always exciting. Together we're driving to deliver our vision to provide our customers with financial security for a better retirement. We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed. Collections and Customer Service Officers Full time and Part time - Mortgage Customers | Sydney Challenger Mortgage Management (CMM) is at the forefront of mortgage servicing, using market-leading technology and a best-in-class Salesforce platform to manage mortgage portfolios for our investors. As our business continues to grow, we're looking for a dedicated, customer-focused professional with proven experience in collections and hardship to support mortgage borrowers across Australia and New Zealand. This is a multi-channel role where you'll combine empathy, professionalism, and problem-solving to guide customers through financial challenges and help them get back on track. About the roles As part of CMM's Contact Centre Operations team, you'll manage your own portfolio of mortgage accounts with a focus on customer care and compliance. You'll provide tailored hardship and repayment solutions while balancing customer needs with business and regulatory requirements. Day to day, you will: - Handle inbound enquiries from borrowers needing assistance, as well as proactively managing outbound calls to those in arrears. - Provide clear, empathetic guidance to customers experiencing hardship, working with them to create sustainable solutions. - Ensure all collections activities are carried out in line with legal, risk, and compliance standards. - Use negotiation, problem-solving, and customer service skills to achieve fair and positive outcomes. What we're looking for We're seeking people with proven experience in collections, mortgage hardship management or customer service, ideally within Australia or New Zealand. You'll be confident working in a contact centre environment and bring a balance of technical knowledge and emotional intelligence to support borrowers in difficult circumstances. You'll also bring: - Strong understanding of credit and hardship assessment processes. - Knowledge of financial hardship obligations and enforcement processes (advantageous). - Excellent active listening and communication skills, with the ability to build trust quickly. - Experience working to SLAs and KPIs in inbound/outbound service environments. - Proficiency with Microsoft Word, Excel, and contact centre systems. - A proactive, compliance-driven approach, with integrity at the heart of everything you do. Additional Information Working at Challenger means being part of a diverse, connected team that has fun and loves what they do. We're small enough, but big enough to accelerate bold ideas, realising what's possible for our customers and partners. At Challenger, we provide access to a range of exclusive employee benefits that will support you both personally and professionally and a hybrid work environment including. - Discretionary bonus scheme - 18 weeks paid parental leave for all new parents - Challenger Day - one extra day off every year in recognition of the effort our people make. - Additional support leave (fertility, gender affirmation) - Extra superannuation contributions - Employee share plan - Employee Assistance Programme - Subsidised on-site café and central location near Martin Place Metro - Access to free onsite yoga, mindfulness and Pilates classes. - Access to annual free flu shots. https://www.challenger.com.au/about-us/careers/our-benefits #LI-GW1 #LI-Challenger #LI-Hybrid Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career. We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance. Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion. Job type: Permanent

Collections Specialist Location: United States Job Description: Fort Mill, SC (Remote) 3+ Month Contract JPC - 20182 Solugenix is assisting a client, a leading financial services company, in their search for a Collections Specialist. This is a 3+ month contract opportunity based out of Fort Mill, SC (Remote). The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements. This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast-paced environment. Qualifications: - High School diploma or equivalent. - Knowledge of collections procedures and best practices. - Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations. - Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. - Strong negotiation, active listening, and communication skills. - Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions. - Strong problem‑solving, time‑management, and organizational skills. - Ability to thrive in a fast‑paced, collaborative environment. - Strong attention to detail with the ability to meet goals and deadlines. - Ability to interact and communicate effectively with individuals at all levels of the organization. Responsibilities: - Perform inbound and outbound collection calls across all stages of delinquency. - Research, identify, and resolve issues contributing to customer delinquency. - Maintain accurate and detailed records of all customer interactions and account activities. - Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes. - Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. - Analyze borrower financials to determine appropriate payment arrangements or retention options. Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $24/hour to $24/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world. #LI-MS1

Title: Account Executive/Broker-Art and Collections Location: GA-Atlanta Job Description: Aon is looking for a Private Client Account Executive - Broker As part of an industry-leading team responsible for the day-to-day account management and broking of personal insurance programs for affluent collector clients and families, you will help empower results for our clients by delivering innovative and effective solutions supporting the Art & Collections Practice within the Aon Private Risk Management division. This position is hybrid, working out of our Atlanta, GA office. As an Account Executive - Broker, you will report directly to the Director of the Art & Collections Practice. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: - Broker and manage an assigned book of select personal Valuable Articles policies and Corporate Collection policies. - Be a resource for Aon colleagues and respond to requests pertaining to art and collections insurance and risk management. This includes: assisting with marketing Valuable Articles insurance programs, providing referrals for vetted vendors (appraisers, conservators, art handlers and storage companies, etc.), providing best practice guidance pertaining to art and collections risk mitigation, and performing schedule reconciliations. - Support Art & Collections team members and team leader with Thought Leadership, Best Practices, vendor vetting and vendor list management, and other tasks. - Process changes and other client requests in a timely manner. - Conduct annual reviews for clients ahead of key renewal dates. - Assist with claims management for collections claims for Private Risk Management clients. - Attend and travel for client meetings and art events when client or prospect is involved, as needed. - Responsible for return-on-investment opportunities when participating in art events. - Respond to client issues in an appropriate manner. The time service standard: returning a phone call within 24 hours and responding to email by the end of the day. Process changes and endorsements within 48 hours of receipt. - Develop and maintain meaningful working relationships with insurers, clients, referral sources, and colleagues through regular contact and interaction. - Maintain awareness of all insurance carrier partner products, services, and systems. - Fully utilize internal client management system to maintain policies, client correspondence, coordinate billing activities, and management client related tasks. - Achieve assigned transparency, disclosure, and compliance goals and foster innovative solutions to drive success for our clients. - Coordinate client-related billing matters and maintains aged receivables reports - Support growth of book of business through rounding of accounts and through new business production. Skills and experience that will lead to success: - Property and Casualty Broker's License required. - Minimum of 2 years of experience within the business or fine arts industry. Education: - Bachelor's degree or equivalent years of industry experience. - Masters or advanced degree in art and/or art business is preferred. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $66,900 to $80,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-KH2 #LI-HYBRID #LI-REMOTE 2577642