• Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close. • Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams. • Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals. • Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals. • Own the full contract renewal cycle for assigned accounts — from early-stage planning and risk assessment through negotiation and execution — ensuring on-time renewals and contract growth. • Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization. • Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes. • Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.

• Serve as the primary point of contact for assigned accounts, proactively identifying needs, resolving issues, and managing overall account health to drive retention and revenue growth. • Develop and implement strategic account plans that align with client goals, focusing on upsells, cross-sells, and renewals. • Lead discovery calls, product demos, and trials to understand business challenges and align Motive’s solutions to customer goals. • Monitor account health, addressing potential issues swiftly and coordinating with internal teams to mitigate risks and ensure customer satisfaction. • Maintain detailed account records, tracking key interactions, customer feedback, and sales activities in CRM. • Collaborate closely with Sales Engineering to address technical inquiries and ensure smooth product integration and adoption. • Conduct regular business reviews to assess product adoption, gather feedback, and present tailored solutions that drive value. • Demonstrate a consistent attention to detail in accurate sales forecasting and KPI tracking.

• Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives. • Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality. • Own and manage the full relationship with assigned key accounts. • Serve as the primary point of contact and trusted advisor to retail partners. • Lead business reviews, client meetings, and executive presentations. • Forecast sales performance and provide regular reporting to the Head of Residential Sales. • Manage marketing spend to maximize ROI and drive sell-through. • Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance. • Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations. • Represent Ooma at trade shows and industry events. • Travel regularly to meet with key accounts and strengthen face-to-face partnerships.

• Recruit, develop & manage an ecosystem of solution provider partners who serve all public and private Sector markets in the Central US. • Develop business plans with the partners in collaboration with our sales team and report progress on a quarterly basis • Drive joint demand generation campaigns, events and activities with the partners and our sales team • Achieve assigned channel sales and pipeline goals for the Central US public and private Sector markets