• Serve as the primary point of contact for assigned accounts, proactively identifying needs, resolving issues, and managing overall account health to drive retention and revenue growth. • Develop and implement strategic account plans that align with client goals, focusing on upsells, cross-sells, and renewals. • Lead discovery calls, product demos, and trials to understand business challenges and align Motive’s solutions to customer goals. • Monitor account health, addressing potential issues swiftly and coordinating with internal teams to mitigate risks and ensure customer satisfaction. • Maintain detailed account records, tracking key interactions, customer feedback, and sales activities in CRM. • Collaborate closely with Sales Engineering to address technical inquiries and ensure smooth product integration and adoption. • Conduct regular business reviews to assess product adoption, gather feedback, and present tailored solutions that drive value. • Demonstrate a consistent attention to detail in accurate sales forecasting and KPI tracking.

• Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives. • Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality. • Own and manage the full relationship with assigned key accounts. • Serve as the primary point of contact and trusted advisor to retail partners. • Lead business reviews, client meetings, and executive presentations. • Forecast sales performance and provide regular reporting to the Head of Residential Sales. • Manage marketing spend to maximize ROI and drive sell-through. • Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance. • Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations. • Represent Ooma at trade shows and industry events. • Travel regularly to meet with key accounts and strengthen face-to-face partnerships.

• Recruit, develop & manage an ecosystem of solution provider partners who serve all public and private Sector markets in the Central US. • Develop business plans with the partners in collaboration with our sales team and report progress on a quarterly basis • Drive joint demand generation campaigns, events and activities with the partners and our sales team • Achieve assigned channel sales and pipeline goals for the Central US public and private Sector markets

• Maintain current book of business and drive growth through sales renewals • Manage a territory of accounts and help guide customers and channel partners through the renewals process • Work with regional partners to guide deal review processes, renewals, account and territory planning • Manage bottlenecks in the renewals process and recommend solutions • Build reports and dashboards in Salesforce, ensure information is up-to-date and valuable to senior partners • Identify opportunities for process optimization, process redesign, or development of new processes/policies • Maintain Renewals forecast with a focus on timeline and accuracy