• Gain deep understanding of how the system works, and what can cause it to not work optimally • Audit data to ensure clean and appropriate datasets • Work closely with support to help investigate issues and determine what is needed to ensure data integrity • Validate solutions, document results and document customer feedback • Translate field tests and model issues, and analyze customer feedback • Prepare cases for field personnel to review labels/predictions • Uncover performance related issues and work with engineers on solutions • Conduct field experiments to help improve performance

• Operating and maintaining a service vehicle • Changing and repairing commercial and industrial tires • Replacing and repairing rubber tracks • Providing prompt and courteous service to our customers • Working with office staff to ensure job details are accurate and properly recorded for billing • Follow all safety procedures

• Underwrite challenging and complex new and renewal submissions within underwriting guidelines and make sound risk decisions that balance our growth and profitability targets • Negotiate terms and conditions consistent with our coverage-focused underwriting strategies • Market our insurance products through various communications channels and occasional business travel • Develop mutually beneficial partnerships and nurture relationships with our appointed wholesale brokers • Monitor key metrics and ratios with an eye on efficiency and profitability • Assist in training and mentoring of less experienced employees • Participate in special projects and corporate initiatives

• Communicate with travel advisors through email and phone using our internal ticketing system • Deliver prompt, friendly, and professional service • Work with tour operators around the world to build custom and group itineraries • Create tailored proposals and quotes based on each group’s needs • Manage requests ranging from single custom tours to multi day group programs • Troubleshoot issues in real time when needed • Suggest creative ideas and unique experiences to enhance trips • Build and maintain tour content, pricing, and logistics for group excursions and custom programs • Coordinate capacities, schedules, and operational details with vendors • Keep advisors and operators updated on itinerary or schedule changes • Support advisors and group leaders with questions and bookings • Monitor penalty schedules, cost confirmations, agreements, and deadlines • Review guest feedback and share insights to improve future programs