• Full P&L Ownership • Own revenue, gross margin, EBITDA, and overall financial performance of the sustainability services product line • Develop and deliver annual operating plans and long-term value creation targets • Drive pricing strategy, cost structure optimization, and resource allocation • Establish financial rigor across forecasting, budgeting, and performance tracking • Partner with Revenue Team leadership to drive revenue growth and client retention • Maintain visibility into pipeline health, conversion rates, and cross-sell execution, ensuring the operational foundation (product-market fit, value proposition, and delivery capabilities) enables sales success, without direct ownership of sales performance • Identify new service offerings, pricing models, and market opportunities • Standardize and scale delivery models across the segment • Drive efficiency in resourcing, utilization, and project economics • Implement consistent KPIs, dashboards, and reporting across product offerings • Lead investments in tools, systems, and process improvements to enhance scalability • Establish risk management processes to mitigate operational risks and ensure regulatory compliance across all regions and service lines • Translate corporate strategy into actionable plans • Prioritize initiatives that maximize enterprise value (growth, margin, scalability), while maintaining the mission of the organization • Monitor performance and adjust strategy based on market dynamics and results • Ensure alignment between strategic objectives and day-to-day execution • Work closely with the functional teams and business units to ensure alignment across all company initiatives • Foster a collaborative environment that drives innovation and operational success • Lead integration of acquired sustainability services businesses, if applicable • Ensure realization of revenue synergies, cost efficiencies, and capability expansion • Drive consistency in processes, tools, and client delivery approaches • Ensure a consistent, high-quality client experience across the full product line • Monitor client satisfaction, retention, and account growth metrics • Step in on key strategic accounts or escalations as needed • Report on performance, risks, and opportunities to C-Suite • Contribute to value creation planning and exit readiness • Provide clear visibility into drivers of financial and operational performance

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Gainwell is the leading provider of technological solutions that are vital to the administration and operations of health and human services programs. Gainwell has over 50 years of proven experience, a reputation for service excellence and unparalleled industry expertise. Gainwell, with more than 10,000 employees, supports clients across 42 U.S. states and territories with offerings including Medicaid Management Information Systems (MMIS), fiscal agent services, program integrity, care management, immunization registry and eligibility services. At Gainwell, it’s easy to see the positive impact of what we do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear. Your role in our mission - Serves as a key contributor to shaping the company's vision and direction for a global delivery model. Responsible for an operational model for one of Gainwell’s five sectors that delivers exceptional client service with minimal complexity. - Manage and track results across all dimensions of Gainwell’s account performance strategy: program delivery, customer relationships, financial targets, account operations. - Leads strategies to execute on key levers of success for Gainwell’s customers (service level agreements, value adds, etc.). - Establishes value through direct relationships with senior customers. - Provides an independent voice and advice on on-going projects and accounts to ensure compliance and consistency in the delivery of offerings. - Directs, manages, and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations. Balances cost saving measures with needs of department. - Works with Portfolio Management, Marketing/Sales, and Account Leadership executives to ensure alignment of processes and technology with company and customer needs. - Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy and portfolio of client commitments. - Ensures delivery costs are within or better than the delivery costs contracted in the service delivery agreement. Develops a strategy for use of leveraged service centers to enhance cost effective service delivery. What we're looking for - Twenty or more years of related operational and customer-facing experience - Fifteen or more years in a supervisory or management capacity included - Experience working with a product and services delivery in a global environment - Experience working in a global organization of size, scope and complexity - Experience working with management implications of various forms of financial data and contracts/service agreements What you should expect in this role - This is a remote opportunity with some annual travel expected. This posting is intended for pipelining. We will accept applications on an ongoing basis. The pay range for this position is $160,000 - $228,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Define and communicate the long-term vision for CeriFi’s learning technology platforms (LMS, LXP, CMS). • Develop strategies to support multiple learning businesses (Exam Prep, Continuing Education, Certification) and diverse customer segments (individuals, enterprise clients, institutions). • Ensure platform evolution drives enhanced learner experience, measurable learner outcomes, administrative efficiency, and operational scalability. • Identify opportunities for innovation across platform capabilities, including leveraging AI, machine learning, and emerging technologies to personalize learning and improve outcomes. • Champion data-driven product decisions, using learner analytics, engagement metrics, and market insights to guide strategy and roadmap prioritization. • Own the product portfolio and roadmap across learning platforms. • Balance investment across learner experience, platform scalability, operational tooling, regulatory compliance, and new growth initiatives. • Establish metrics-driven prioritization frameworks aligned with business goals, learner outcomes, and engineering capacity. • Collaborate closely with Engineering leadership to ensure platform architecture supports long-term product and AI-enabled innovation. • Build and lead a high-performing product management organization focused on platform delivery and learner impact. • Recruit, mentor, and develop product managers capable of leading complex, data-driven platform initiatives. • Define accountability structures that empower teams to operate autonomously while remaining aligned to company strategy. • Ensure the organization operates with data-informed processes to continuously improve learner outcomes and platform performance. • Establish the product management operating model, including discovery, roadmap planning, requirements standards, cross-functional decision frameworks, and launch readiness processes. • Introduce structure and consistency into platform product development, enabling predictable delivery and measurable results. • Ensure decision-making clarity and well-defined roles across Engineering, Design, and Business teams. • Partner with Engineering, Content, Compliance, Marketing, Sales, and Customer Success leadership to align platform capabilities with organizational needs. • Represent platform strategy in executive planning, budgeting, and company-wide strategic discussions. • Ensure platform initiatives support learner outcomes, operational efficiency, and AI-enabled innovation. • Define and track KPIs across learner engagement, outcomes, platform adoption, operational efficiency, and revenue enablement. • Use data, customer feedback, and market insights to continuously refine product strategy and roadmap priorities. • Explore opportunities to integrate AI, adaptive learning, and advanced analytics to drive superior learning outcomes. • Continuously evaluate emerging trends in SaaS platforms, learning technology, and AI-driven education to guide platform evolution.

Main Duties and Responsibilities: 1. Overall responsibility of advancing Caron’s fundraising and Regional Advisory Board (RAB) engagement/growth efforts in their region. 2. Oversees the management and growth of the RAB, including, but not limited to: coordination of the quarterly meeting, preparing agendas, communicating with the RAB at large, recruitment of new membership, etc. Will work in close consultation and partnership with the Chair of the Advisory Board. Serves as the liaison between the RAB and Caron Treatment Centers. 3. Works collaboratively with the Regional Advisory Board on the development and execution of regional board goals that align with Caron’s strategic plan. 4. Works with the Vice President of Regional Advancement and the Chief Development Officer (CDO) to meet annual and campaign related fundraising goals specific to their Region. 5. Coordinates frequent high-level prospect meetings with the President and CEO. Ensures that the President & CEO is well prepared in advance of each meeting (prospect profile, agenda, strategy, etc.) 6. Identifies, cultivates, solicits and stewards major gift prospects in their region. Coordinates with the CDO and the President & CEO where high-level touch points are necessary to advance a major gift. 7. Collaborates with the Regional Alumni Coordinator to develop a pipeline of new major gift prospects. Additionally, coordinates with the Florida alumni and development team on any cases returning to their Region. 8. Actively participates in monthly Major Gift, High Capacity and Regional Development meetings. 9. Updates Salesforce regularly with appropriate notes and activity. Communicates updates/changes to a given record to the Development Services Specialist. 10. Responsible for leadership and coordination of the annual dinner to reach/exceed fundraising goals for this major, annual, philanthropic event. Consults with the Vice President of Regional Advancement and CDO. Additionally, executes a contract with the local Special Events firm and ensures benchmarks for services are being met. 11. Represents Caron at area special events where key donors or constituents are involved. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict other duties or tasks that may be required or assigned. Physical Requirements: The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to work extended hours. 2. Must be able to travel frequently within the region. Occasional travel to other Caron regional offices including PA and Florida campuses. Must be able to travel by car (requires own transportation), train and air where necessary. 3. Must be able to present to audiences in large and small group settings, which may require long periods of time concentrating and may include continuous delivery of multiple presentations. May require standing for extended periods of time. 4. This position allows for remote work and therefore requires appropriate home office space that allows for confidentiality and privacy with computer access and high-speed internet capability. Education/Experience Qualifications: 1. Bachelor’s degree in a related field is required, Master’s degree is preferred. 2. Minimum of 5-7 years of fundraising experience. Major gift and special event experience is strongly preferred. 3. Experience working with a Board of Directors and Special Event Committees is strongly preferred. 4. If in recovery, one year continuous sobriety is preferred. 5. A meaningful connection to addiction and recovery is preferred but not required.