Job Title: Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote) Job Description JOB DESCRIPTION The Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service / Tech Support Rep – Tech Products (Night Shift), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Rep – Tech Products (Night Shift) working from home, you will: - Provide inbound customer support using a call flow guide - Resolve technical issues related to hardware, software, and client products - Track, document, and retrieve information in databases - Be an amazing problem-solver - Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred - Offer additional products and/or services - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep – Tech Products (Night Shift) (Remote) role include: - Strong focus on building customer relationships - 1+ year of customer service experience - The ability to work an evening or overnight schedule - Technical support experience preferred - A high school diploma or GED - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Strong problem-solving skills with the ability to ask probing questions to come to a resolution - Strong computer navigation skills and PC knowledge - A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) - High Speed internet (no wireless/hotspots or satellite) and a smartphone - Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: - The base salary for this position is $20.17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Paid training and performance-based incentives - Lucrative employee referral bonus opportunities - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. #wfh #wah Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Job Title: Case Management Specialist, Oncology - Location: Remote, US About the Job Support oncology patients and caregivers through care coordination and case management expertise. Develop and execute personalized care plans to address patient barriers to treatment. Maintain ongoing relationships with individuals, caregivers, and healthcare providers to proactively identify and address access barriers. Support Sanofi business priorities by contributing to the success of a best-in-class patient services organization. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main Responsibilities: - Leads the case management process; balancing the needs of individual patients with the objectives of Sanofi and US Oncology business unit - Assesses patients’ needs and develops strategic action plans that provide for the initiation and continuation of treatment - Facilitates insurance approval for Sanofi Oncology therapies - Educates patients, caregivers, health care providers, and others regarding insurance limitations/requirements, case management services, and relevant disease/product information - Maintains comprehensive understanding of the reimbursement process, navigation of health care systems, billing/coding guidelines, insurance plans, payer trends, internal and external patient assistance programs, and related resources - Facilitates access to Sanofi CareASSIST support programs, including Free Goods and Copay - Maintains up-to-date knowledge of the resources available at the regional level, including alternative resources, and applies this knowledge in way that best supports patient access to therapy. - Compliantly coordinates the exchange of patient-related information with internal and external stakeholders - Exhibits initiative and leadership within the cross-functional regional team. Able to consistently identify complex patient specific issues and develop action plans accordingly. Demonstrates accountability for action plan execution, and energetically drives for success and results. - Establishes and maintains professional, effective relationships with internal and external stakeholders - Attends patient meetings, site visits/calls, conferences and trade shows to educate individuals regarding CareASSIST services and other approved case management topics. Represent Sanofi in all venues in a professional manner - Raises own performance expectations and goals to support entrepreneurial approach to the growth of the team and the business - Demonstrates and maintains a high level of business acumen, understanding of Sanofi’s business model, and the role of the case manager and patient support services team in commercializing the business and driving initiatives to meet goals - Demonstrates innovation by consistently monitoring systems, processes, and potential gaps, offering new ideas and solutions to elevate the support program - Effectively shares reimbursement and other knowledge with PSS members through orientation training, case studies, consultation for complex cases and special projects as requested. - Consistently maintains accurate data, including insurance, coverage approvals, on-going coverage requirements, and all patient and provider interactions. - Proficient in use of CRM tool to document work. Consistently leverages CRM reporting tools and data analytics to make strategic territory decisions while prioritizing patient and customer needs. - Provide caseload coverage outside of assigned territory as needed. About You Minimum Requirements - Bachelor’s Degree required. - 3+ years of patient facing interaction required. Experience should include but is not limited to home care management, case management review, utilization review, social service support, insurance reimbursement and/or patient advocacy. - In-depth understanding of health insurance benefits, relevant state and federal laws and insurance regulations. Skills: - Developed communication, mediation, and problem- solving skills. - Experience with data entry/computer literacy skills. - Ability to identify and handle sensitive issues with opposing opinions, work independently and effectively within teams. - Ability to travel required, up to 15%, possibly weekends. Preferred Qualifications: - Spanish speaking skills - Degree in health care, social work, or nursing - Direct experience in the case management field Why Choose Us? - Bring the miracles of science to life alongside a supportive, future-focused team. - Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. - Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. - Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SG #LI-GZ #LI-Remote #vhd Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! US and Puerto Rico Residents Only Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. North America Applicants Only The salary range for this position is: $85,500.00 - $123,500.00 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.

Job Summary As a Claims Support Specialist, you will provide a vital administrative and customer support function related to the accurate and timely processing of claims. You will be responsible for the daily tracking and follow-up on all parts and services ordered by the Adjusters during a claim. You will engage with Contract holders and repair facilities via phone, email, and chat to ensure the performance of our parts, inspection, and fleet repair vendors meets expectations. You will work closely with internal and external customers to provide or ensure timely receipt, review, and execution of our parts, inspections, and document requests. Key Responsibilities: - Providing timely and accurate responses to claims and/or contract issues - Monitoring numerous Teams channels and group chats - Maintaining constant communication and professionalism - Inter and intra-department communication via email, Teams chat, & phone calls - Correspond with and assist Managers and Agents. - Research and resolve customer issues (parts suppliers, inspection companies, labs, etc.) - Follow up on requested inspections, parts orders, oil labs, etc. - Follow up on all document requests - Other duties as assigned Key to Success: - Possess an understanding of automotive service/parts departments (preferred) - Posses a strong set of interpersonal skills - Exceptional customer service skills. - High level of accuracy in data entry skills. - Have a strong code of ethics - Perform well under pressure - Be task/goal oriented - Have good organizational and time management skills - Posses an excellent attendance record - Basic understanding of Excel - Strong negotiation skills - Possess critical thinking skills and decision-making abilities. - Be adaptable and flexible - Be dependable The candidate(s) offered this position will be required to submit to a background investigation. Compensation: $18-$22/hour Our Benefits Include: As an industry leader, Endurance provides competitive compensation with full-time opportunities, but that’s just the beginning. Our benefits include: - Work From Home - Computer Equipment Provided - Paid training - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Manager, Customer Support Anju Software | Remote About Anju Software Anju Software provides purpose-built technology solutions that power the clinical trial and life sciences industry. Our platforms support the full spectrum of study execution — from site and data management to regulatory compliance — enabling sponsors, CROs, and sites to operate with greater speed and confidence. We are committed to continuous innovation, including the thoughtful integration of AI into how we build, deliver, and support our products. The Role Anju Software is seeking an experienced, operationally excellent Manager of Software Support to lead a geographically distributed team responsible for the end-to-end resolution of Tier 1–3 support tickets across our clinical trial software portfolio. This is a leadership role for someone who combines deep support operations expertise with a genuine enthusiasm for AI-augmented workflows. You will be responsible for the performance, development, and day-to-day management of your team, while also driving continuous improvement in how support is delivered — leveraging modern AI tools to increase resolution speed, reduce repetitive burden on analysts, and elevate the quality of every customer interaction. What You'll Do Team Leadership & Performance - Lead, mentor, and develop a distributed support team across multiple time zones, fostering a culture of accountability, collaboration, and customer empathy - Manage staffing, scheduling, and capacity planning to ensure consistent SLA adherence across Tier 1, 2, and 3 support queues - Conduct regular 1:1s, performance reviews, and career development conversations to grow team capability over time - Serve as an escalation point for complex or sensitive customer issues, driving resolution with urgency and professionalism Support Operations - Own SLA performance across all severity levels; monitor KPIs including response time, resolution time, ticket reopen rates, and customer satisfaction - Oversee the full ticket lifecycle in Jira — from intake and triage through escalation, resolution, and closure — ensuring accurate classification, documentation, and routing - Partner with Engineering, Project Management, and Quality teams when tickets require cross-functional escalation or reveal systemic product issues - Maintain and improve internal knowledge base content, response playbooks, and escalation procedures AI-Forward Operations - Champion the use of AI tools — including Claude Cowork and ChatGPT — to streamline support workflows, accelerate ticket research, and assist analysts in drafting high-quality customer communications - Implement AI-assisted triage, response suggestion, and knowledge retrieval to reduce mean time to resolution - Establish team norms and guardrails for responsible, effective AI tool use in a regulated clinical environment - Stay current on emerging AI capabilities relevant to support operations and bring well-reasoned recommendations to leadership Process Improvement & Reporting - Perform regular trend analysis on ticket volume, severity patterns, and recurring issues; surface insights to Engineering and Product to inform roadmap prioritization - Prepare and present support performance reports to senior leadership on a recurring basis - Drive continuous improvement initiatives that measurably improve team efficiency and customer outcomes What You Bring Required - 5+ years of experience in software support, technical customer success, or a related field, with at least 2 years in a people management role - Demonstrated ability to lead and develop distributed or remote teams across geographies and time zones - Hands-on experience with Jira or a comparable ticketing and workflow platform - Strong analytical skills — comfortable working with support metrics, identifying trends, and presenting data-backed recommendations - Excellent written and verbal communication skills; able to translate technical issues for non-technical stakeholders and vice versa - A genuine, working familiarity with AI tools (ChatGPT, Claude, or similar) and a practical understanding of how they can be applied in a support context Preferred - Experience supporting software used in clinical trials, life sciences, or a regulated healthcare environment - Familiarity with clinical trial concepts, terminology, or software categories (EDC, CTMS, eTMF, randomization, etc.) - Experience designing or refining support SLAs and escalation frameworks - Exposure to CAPA processes or quality management systems Tools You'll Use Daily - Jira — Ticket management, workflow automation, SLA tracking, and reporting - Claude Cowork — AI-assisted task automation, document drafting, and workflow support - ChatGPT — Research assistance, response drafting, and knowledge synthesis - Microsoft 365 — Communication, documentation, scheduling, and reporting (Teams, Outlook, Excel, Word, PowerPoint) Why This Role, Why Now The support function at Anju is undergoing a deliberate transformation — moving from a reactive, ticket-by-ticket model toward a proactive, AI-augmented operation that resolves issues faster, prevents recurrence, and allows our team members to spend their energy on work that genuinely requires human judgment. The person in this role will help build that future, not just manage the present. If you are energized by leading teams, improving systems, and finding thoughtful ways to apply AI to real operational challenges — in an industry where the software you support matters to patients — this is the role for you. What We Offer - Competitive base salary and performance bonus - Comprehensive health, dental, and vision benefits - Flexible remote work environment - Professional development support, including access to AI and clinical technology learning resources - A collaborative, mission-driven culture focused on innovation in life sciences Anju Software is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.