• You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. • Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners. • With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. • You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. • The ideal candidate will be excited to lead projects using new AI tools for knowledge management. • Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding. • Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials. • Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation. • Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services. • Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs. • Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements. • Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.

Technical Evaluator Remote, United States, Organic Certifiers About the Role FoodChain ID is seeking a Technical Evaluator to join our Organic Certifiers team. In this role, you’ll take on advanced technical reviews and client support responsibilities with a high level of independence. You’ll play a key part in interpreting complex regulatory requirements, supporting certification processes, and contributing to continuous improvement across our programs. If you have a strong background in organic certification or regulatory compliance and enjoy solving complex technical challenges while working collaboratively, this is an excellent opportunity to grow your impact. What You’ll Do - Review applications, organic system plans, and supporting documentation for new and renewing clients - Analyze materials from clients, inspectors, and internal teams to ensure compliance with regulatory standards - Communicate findings to clients, including noncompliances, regulatory clarifications, and resolution of outstanding issues - Conduct desk audits and technical reviews, issuing findings and ensuring accurate documentation and recordkeeping - Review and approve site additions, inputs, product formulations, and labeling for compliance - Provide technical support to colleagues and contribute to process improvements and business development initiatives What You Bring - 2–4 years of experience in certification, regulatory compliance, or a related field - Solid understanding of USDA organic standards and certification processes - Ability to independently manage complex files and priorities - Knowledge of organic production or handling practices, supported by education or professional experience in agriculture, science, or a related field - Strong written and verbal communication skills, with the ability to explain technical concepts clearly - Excellent organizational skills and the ability to manage multiple tasks throughout the year Why Join Us? For more than three decades, FoodChain ID has been at the forefront of the New Food industry, helping companies navigate increasing global demands for transparency, accountability, safety, and sustainability. We are committed to building trust in the global food supply. We provide certification, testing, and technical solutions that support transparency, safety, and sustainability across the food industry. As part of our team, you’ll contribute to a mission-driven organization dedicated to organic integrity and continuous improvement. You’ll collaborate with knowledgeable professionals, expand your technical expertise, and play a meaningful role in supporting clients and strengthening industry standards. EEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at hrteam@foodchainid.com.

Summary: As part of our team, you will work across the EMEA region, using your analytical skills and knowledge of software and hardware technology. Your role involves defining, testing, implementing, and modifying systems that integrate software and hardware, focusing on electrical, thermal management, and telecom components. You'll be responsible for diagnosing and identifying hardware and software issues reported by our customers or sales division, and proposing solutions based on our internal procedures. This role emphasizes remote service delivery, where customer satisfaction, ownership, and achieving results are key priorities. Responsibilities: - Tier 2 diagnoses and troubleshoot of software issues for Vertiv products (Cloud Service Portal, Vertiv Critical Insight, Environet Connect) reported by customers or field personnel. - Provide tier 2 remote software support for monitoring platforms and technical assistance to customers or subcontractors, documenting and overseeing the entire process from start to finish. - Prepare periodic technical reports for customers, including network audits. - Assist sales and field agents with technical issues related to Vertiv’s hardware product solutions. - Use your strong skills in troubleshooting, diagnosis and repair of networking, monitoring, operating systems, or database systems. - Guide junior/mid engineers and ensure accurate case management, provide excellent customer service in line with defined SLAs. - Configure DC systems, thermal and energy systems, modems, routers, and PDUs. - Integrate and oversee energy and thermal systems within advanced monitoring platforms. - Lead discussions between customers, channels, distributors, and internal departments to ensure high service levels. - Guide junior/mid engineers and conduct tests in our laboratory, simulating and resolving customer incidents while preparing necessary documentation. - Rapidly acquire new technologies and effectively apply this knowledge to our products and customer environments. - Perform customer engineering tasks such as commissioning, maintenance, and responding to emergency calls on customer sites. - Lead and/or collaborate on various internal projects focused on - Enhancing operational capacity - Vertiv remote monitoring software products - Digital solutions - Service offerings and other - Support and help the development of junior and mid engineers. - Improve existing solutions, guidelines, and procedures. - Lead RCAs in meetings and customer facing discussions. - Define and participate in UAT’s and solutions validations as directed. - Collaborate closely with various departments to ensure the successful technical implementation of products and services. - Maximum of 40% domestic and international travel as required. Qualification: - School Background: - Polytechnical studies specializing in Thermal Management (preferred), Electrical Engineering, Electronics, Telecommunications, Building Services, or relevant experience in the field. - Excellent grasp of English both written and spoken - Excellent writing and verbal communication skills - Excellent organizational and time management skills - Excellent analytical and problem-solving abilities - Possess a positive attitude and flexibility in a rapidly changing environment. - Ability to switch efficiently between multiple tasks/projects/issues simultaneously. - Conscientious, accurate, detail oriented, and self-motivated - 3+ years of experience with Cooling Systems (preferred), Uninterruptible Power Systems (UPS), DC and Monitoring Products. - Tier 2 or higher customer interaction in a technical capacity - Direct involvement with hardware and/or software systems in data centers or other high-availability environments - Excellent knowledge of BAS/BMS or Electronic Monitoring systems - Excellent knowledge of protocols, computer-based networks, database structures, and high-level software architectures - Excellent understanding of Uninterruptible Power Systems (UPS), DC and Cooling Systems, and telecom mid/advanced concepts. - Firm understanding of Data Communication Processes (Network devices, LAN’s, WAN’s, VPN’s, RDP’s - Good knowledge of Operating Systems components and concepts, software dependencies as well as API’s. - Ability to work without direct supervision. - Ability to interact effectively within all levels of an organization as well as with B2B customers. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES - Customer Focus - Operational Excellence - High-Performance Culture - Innovation - Financial Strength OUR BEHAVIORS - Own It - Act With Urgency - Foster a Customer-First Mindset - Think Big and Execute - Lead by Example - Drive Continuous Improvement - Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Summary: As part of our team, you will work across the EMEA region, using your analytical skills and knowledge of software and hardware technology. Your role involves defining, testing, implementing, and modifying systems that integrate software and hardware, focusing on electrical, thermal management, and telecom components. You'll be responsible for diagnosing and identifying hardware and software issues reported by our customers or sales division, and proposing solutions based on our internal procedures. This role emphasizes remote service delivery, where customer satisfaction, ownership, and achieving results are key priorities. Responsibilities: - Tier 2 diagnoses and troubleshoot of software issues for Vertiv products (Cloud Service Portal, Vertiv Critical Insight, Environet Connect) reported by customers or field personnel. - Provide tier 2 remote software support for monitoring platforms and technical assistance to customers or subcontractors, documenting and overseeing the entire process from start to finish. - Prepare periodic technical reports for customers, including network audits. - Assist sales and field agents with technical issues related to Vertiv’s hardware product solutions. - Use your strong skills in troubleshooting, diagnosis and repair of networking, monitoring, operating systems, or database systems. - Guide junior/mid engineers and ensure accurate case management, provide excellent customer service in line with defined SLAs. - Configure DC systems, thermal and energy systems, modems, routers, and PDUs. - Integrate and oversee energy and thermal systems within advanced monitoring platforms. - Lead discussions between customers, channels, distributors, and internal departments to ensure high service levels. - Guide junior/mid engineers and conduct tests in our laboratory, simulating and resolving customer incidents while preparing necessary documentation. - Rapidly acquire new technologies and effectively apply this knowledge to our products and customer environments. - Perform customer engineering tasks such as commissioning, maintenance, and responding to emergency calls on customer sites. - Lead and/or collaborate on various internal projects focused on - Enhancing operational capacity - Vertiv remote monitoring software products - Digital solutions - Service offerings and other - Support and help the development of junior and mid engineers. - Improve existing solutions, guidelines, and procedures. - Lead RCAs in meetings and customer facing discussions. - Define and participate in UAT’s and solutions validations as directed. - Collaborate closely with various departments to ensure the successful technical implementation of products and services. - Maximum of 40% domestic and international travel as required. Qualification: - School Background: - Polytechnical studies specializing in Thermal Management (preferred), Electrical Engineering, Electronics, Telecommunications, Building Services, or relevant experience in the field. - Excellent grasp of English both written and spoken - Excellent writing and verbal communication skills - Excellent organizational and time management skills - Excellent analytical and problem-solving abilities - Possess a positive attitude and flexibility in a rapidly changing environment. - Ability to switch efficiently between multiple tasks/projects/issues simultaneously. - Conscientious, accurate, detail oriented, and self-motivated - 3+ years of experience with Cooling Systems (preferred), Uninterruptible Power Systems (UPS), DC and Monitoring Products. - Tier 2 or higher customer interaction in a technical capacity - Direct involvement with hardware and/or software systems in data centers or other high-availability environments - Excellent knowledge of BAS/BMS or Electronic Monitoring systems - Excellent knowledge of protocols, computer-based networks, database structures, and high-level software architectures - Excellent understanding of Uninterruptible Power Systems (UPS), DC and Cooling Systems, and telecom mid/advanced concepts. - Firm understanding of Data Communication Processes (Network devices, LAN’s, WAN’s, VPN’s, RDP’s - Good knowledge of Operating Systems components and concepts, software dependencies as well as API’s. - Ability to work without direct supervision. - Ability to interact effectively within all levels of an organization as well as with B2B customers. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.