Summary: As part of our team, you will work across the EMEA region, using your analytical skills and knowledge of software and hardware technology. Your role involves defining, testing, implementing, and modifying systems that integrate software and hardware, focusing on electrical, thermal management, and telecom components. You'll be responsible for diagnosing and identifying hardware and software issues reported by our customers or sales division, and proposing solutions based on our internal procedures. This role emphasizes remote service delivery, where customer satisfaction, ownership, and achieving results are key priorities. Responsibilities: - Tier 2 diagnoses and troubleshoot of software issues for Vertiv products (Cloud Service Portal, Vertiv Critical Insight, Environet Connect) reported by customers or field personnel. - Provide tier 2 remote software support for monitoring platforms and technical assistance to customers or subcontractors, documenting and overseeing the entire process from start to finish. - Prepare periodic technical reports for customers, including network audits. - Assist sales and field agents with technical issues related to Vertiv’s hardware product solutions. - Use your strong skills in troubleshooting, diagnosis and repair of networking, monitoring, operating systems, or database systems. - Guide junior/mid engineers and ensure accurate case management, provide excellent customer service in line with defined SLAs. - Configure DC systems, thermal and energy systems, modems, routers, and PDUs. - Integrate and oversee energy and thermal systems within advanced monitoring platforms. - Lead discussions between customers, channels, distributors, and internal departments to ensure high service levels. - Guide junior/mid engineers and conduct tests in our laboratory, simulating and resolving customer incidents while preparing necessary documentation. - Rapidly acquire new technologies and effectively apply this knowledge to our products and customer environments. - Perform customer engineering tasks such as commissioning, maintenance, and responding to emergency calls on customer sites. - Lead and/or collaborate on various internal projects focused on - Enhancing operational capacity - Vertiv remote monitoring software products - Digital solutions - Service offerings and other - Support and help the development of junior and mid engineers. - Improve existing solutions, guidelines, and procedures. - Lead RCAs in meetings and customer facing discussions. - Define and participate in UAT’s and solutions validations as directed. - Collaborate closely with various departments to ensure the successful technical implementation of products and services. - Maximum of 40% domestic and international travel as required. Qualification: - School Background: - Polytechnical studies specializing in Thermal Management (preferred), Electrical Engineering, Electronics, Telecommunications, Building Services, or relevant experience in the field. - Excellent grasp of English both written and spoken - Excellent writing and verbal communication skills - Excellent organizational and time management skills - Excellent analytical and problem-solving abilities - Possess a positive attitude and flexibility in a rapidly changing environment. - Ability to switch efficiently between multiple tasks/projects/issues simultaneously. - Conscientious, accurate, detail oriented, and self-motivated - 3+ years of experience with Cooling Systems (preferred), Uninterruptible Power Systems (UPS), DC and Monitoring Products. - Tier 2 or higher customer interaction in a technical capacity - Direct involvement with hardware and/or software systems in data centers or other high-availability environments - Excellent knowledge of BAS/BMS or Electronic Monitoring systems - Excellent knowledge of protocols, computer-based networks, database structures, and high-level software architectures - Excellent understanding of Uninterruptible Power Systems (UPS), DC and Cooling Systems, and telecom mid/advanced concepts. - Firm understanding of Data Communication Processes (Network devices, LAN’s, WAN’s, VPN’s, RDP’s - Good knowledge of Operating Systems components and concepts, software dependencies as well as API’s. - Ability to work without direct supervision. - Ability to interact effectively within all levels of an organization as well as with B2B customers. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES - Customer Focus - Operational Excellence - High-Performance Culture - Innovation - Financial Strength OUR BEHAVIORS - Own It - Act With Urgency - Foster a Customer-First Mindset - Think Big and Execute - Lead by Example - Drive Continuous Improvement - Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Summary: As part of our team, you will work across the EMEA region, using your analytical skills and knowledge of software and hardware technology. Your role involves defining, testing, implementing, and modifying systems that integrate software and hardware, focusing on electrical, thermal management, and telecom components. You'll be responsible for diagnosing and identifying hardware and software issues reported by our customers or sales division, and proposing solutions based on our internal procedures. This role emphasizes remote service delivery, where customer satisfaction, ownership, and achieving results are key priorities. Responsibilities: - Tier 2 diagnoses and troubleshoot of software issues for Vertiv products (Cloud Service Portal, Vertiv Critical Insight, Environet Connect) reported by customers or field personnel. - Provide tier 2 remote software support for monitoring platforms and technical assistance to customers or subcontractors, documenting and overseeing the entire process from start to finish. - Prepare periodic technical reports for customers, including network audits. - Assist sales and field agents with technical issues related to Vertiv’s hardware product solutions. - Use your strong skills in troubleshooting, diagnosis and repair of networking, monitoring, operating systems, or database systems. - Guide junior/mid engineers and ensure accurate case management, provide excellent customer service in line with defined SLAs. - Configure DC systems, thermal and energy systems, modems, routers, and PDUs. - Integrate and oversee energy and thermal systems within advanced monitoring platforms. - Lead discussions between customers, channels, distributors, and internal departments to ensure high service levels. - Guide junior/mid engineers and conduct tests in our laboratory, simulating and resolving customer incidents while preparing necessary documentation. - Rapidly acquire new technologies and effectively apply this knowledge to our products and customer environments. - Perform customer engineering tasks such as commissioning, maintenance, and responding to emergency calls on customer sites. - Lead and/or collaborate on various internal projects focused on - Enhancing operational capacity - Vertiv remote monitoring software products - Digital solutions - Service offerings and other - Support and help the development of junior and mid engineers. - Improve existing solutions, guidelines, and procedures. - Lead RCAs in meetings and customer facing discussions. - Define and participate in UAT’s and solutions validations as directed. - Collaborate closely with various departments to ensure the successful technical implementation of products and services. - Maximum of 40% domestic and international travel as required. Qualification: - School Background: - Polytechnical studies specializing in Thermal Management (preferred), Electrical Engineering, Electronics, Telecommunications, Building Services, or relevant experience in the field. - Excellent grasp of English both written and spoken - Excellent writing and verbal communication skills - Excellent organizational and time management skills - Excellent analytical and problem-solving abilities - Possess a positive attitude and flexibility in a rapidly changing environment. - Ability to switch efficiently between multiple tasks/projects/issues simultaneously. - Conscientious, accurate, detail oriented, and self-motivated - 3+ years of experience with Cooling Systems (preferred), Uninterruptible Power Systems (UPS), DC and Monitoring Products. - Tier 2 or higher customer interaction in a technical capacity - Direct involvement with hardware and/or software systems in data centers or other high-availability environments - Excellent knowledge of BAS/BMS or Electronic Monitoring systems - Excellent knowledge of protocols, computer-based networks, database structures, and high-level software architectures - Excellent understanding of Uninterruptible Power Systems (UPS), DC and Cooling Systems, and telecom mid/advanced concepts. - Firm understanding of Data Communication Processes (Network devices, LAN’s, WAN’s, VPN’s, RDP’s - Good knowledge of Operating Systems components and concepts, software dependencies as well as API’s. - Ability to work without direct supervision. - Ability to interact effectively within all levels of an organization as well as with B2B customers. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Title: SCA Technical Writer II Location: Silver Spring United States Job Description: Job ID: 2611226 Location: Silver Spring, MD, United States Date Posted: Apr 15, 2026 Category: Wage Determination (SCA) Subcategory: Service Contract Act Schedule: Casual (includes On-Call and Temporary) Shift: Day Job Travel: No Minimum Clearance Required: Public_Trust Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: Remote Description SAIC is hiring a Business Analyst/Technical Writer to join our team remotely and provide part-time support for one of our programs supporting the FDA CTP SCS/VM Technical Engineers. SAIC provides CTP personnel with the Information Technology (IT) support that are required to perform scientific tasks in support of CTP’s scientific and regulatory missions. The successful candidate will work with the FDA CTP Engineers to coordinate and manage meetings and activities including Standard Operating Procedures (SOP) capturing, management and documenting for newly devised process and procedures within the center. Assist in redesigning the CTP SCS SharePoint site. This position is part-time and primarily remote with occasional on-site visits. Responsibilities: - Work directly with the engineers. - Attend virtual meetings with the engineers to gain un understanding of their workflow. - Create Process flow template and document the activities - Attend virtual meetings to support the SCS engineers - Maintain/update content on the programs SharePoint site. Qualifications Required Skills: - Pursuing a Bachelor of Science degree in a scientific, business, or technical discipline - Background in a technical or scientific area. - Excellent oral and written communication skills. - Strong attention to detail. - Experience interfacing with highly technical customer base (scientists, researchers and physicians). - Experience working in Microsoft Applications such as Teams, Word, Excel, PowerPoint, SharePoint etc. - Position requires either an active FDA Public Trust clearance or the ability to obtain prior to start. - Must be a US citizen. Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com.

Role Description We are seeking a Technical Writer to produce clear, accurate, and user-friendly documentation for our products and APIs. You will work closely with engineers and product managers to explain complex topics simply. Qualifications - 2+ years of technical writing experience. - Strong ability to simplify complex technical concepts. - Familiarity with Markdown, Confluence, or similar documentation tools. - Experience working with software or SaaS products. - Excellent grammar, structure, and attention to detail. Requirements - Write and maintain user guides, API docs, and internal wikis. - Collaborate with engineers to understand and document technical features. - Ensure documentation is current with product releases. - Gather feedback from users and improve content accordingly. - Develop and maintain documentation style guides.