Aflac, Incorporated

Role Description AVP, Client Implementation This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations - Acting as a Champion for a Change - Demonstrating Initiative - Developing Talent - Managing Performance What does it take to be successful in this role? - Expertise in Life, Disability, and Absence management products. - Demonstrated ability to manage multiple priorities and deliver results in fast-paced, deadline driven environments. - Strong leadership capabilities with a proven track record of driving business outcomes and influencing across the organization. - Executive presence with the ability to effectively engage and influence senior stakeholders, including C-suite leaders. - Builds trust and alignment with internal and external stakeholders; effectively gains commitment and drives collaboration. - Advanced communication skills, with experience presenting, influencing, and negotiating at senior levels. - Strong customer relationship management acumen, with a focus on long-term partnership and value delivery. - Proficiency in Salesforce CRM systems and related processes. Qualifications - Bachelor's Degree in Business Administration, Marketing or a related field. - 10 years' experience in managing key/strategic relationships. - 5 years management experience. - Experience in customer implementation, project management in the disability industry. - Or an equivalent combination of education and experience. Requirements - In-depth knowledge of Risk Management Information Systems. - Ability to travel up to 25% of the time, including occasional travel with limited advance notice. Principal Duties & Responsibilities - Accountable for end-to-end client onboarding for Life, Absence, and Disability Solutions, ensuring quality execution and timely delivery. - Establishes and sustains strong relationships with customers, brokers, and key partners, serving as a trusted advisor and linking client needs to current and future offerings. - Partners with executive leadership to anticipate demand and priorities; collaborate with Sales to identify growth opportunities, including upsell, cross-sell, and re-enrollment strategies. - Leads the development and enforcement of implementation strategies, standards, and best practices to meet customer and business needs. - Analyzes customer preferences and market insights, including competitor activity, to inform strategic decisions. - Drives innovation in implementation management, leveraging technology to enhance processes and enable scalable solutions. - Promotes a high standard of customer experience, demonstrating empathy, anticipating needs, and building trust with claimants, employers, and brokers. - Fosters a collaborative, inclusive, and high-performing work environment, maintaining professionalism, integrity, and strong team morale. - Accountable for financial performance, including delivery against budget, revenue, and profitability targets. - Build and develop a high-performing team; oversees workload distribution, performance management, and employee development. - Conduct timely and constructive performance evaluations and manages employee relations in alignment with company policy. - Performs other related duties as assigned. Benefits - Medical, dental, and vision coverage. - Prescription drug coverage. - Health care flexible spending. - Dependent care flexible spending. - Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee). - 401(k) plans. - Annual bonuses. - Opportunity to purchase company stock. - 11 paid holidays. - Up to 20 days PTO to be used for any reason. - State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked). - Compliance with all applicable leave laws, including sick and safe leave, and adoption and parental leave.

Role Description We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. What does it take to be successful in this role? - Strong knowledge of policy service procedures and processes - Proficiency and experience using Microsoft Office suite software with intermediate level proficiency using MS Excel and Word - Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Knowledge of administrative and clerical procedures and systems such as Word, Excel, and Business Intelligence - Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate - Skill in understanding the implications of new information for both current and future problem solving and decision-making - Excellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilities - Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products - Skill in managing one’s own time and the time of others and actively looking for ways to help people Qualifications - High School Diploma or Equivalent - 3 years of work-related experience - Or an equivalent combination of education and experience Requirements - Under general supervision performs policy maintenance changes, handles processing situations/inquiries, and obtains additional policy information - Reconciles and services account payments from core accounts; analyzes account information; identifies discrepancies or account variances - Resolves escalated requests from the call center that include payment history requests, reactivations, corrections to incorrectly processed payments and transfer requests - Communicates with payroll accounts, policyholders, associates or coordinators and various departments to obtain additional information or confirm changes - Performs other duties as required Benefits - Medical, dental, and vision coverage - Prescription drug coverage - Health care flexible spending - Dependent care flexible spending - Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) - 401(k) plans - Annual bonuses - Opportunity to purchase company stock - 11 paid holidays - Up to 20 days PTO to be used for any reason - State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) - Compliance with all applicable leave laws

Role Description The Distribution Development Manager will support the strategic development and distribution initiatives aligned to HQ sales strategies. - Assess, advise, and implement training programs and techniques to drive execution of competitive strategies. - Work with distribution leaders to ensure consistent execution and identify needs or barriers that headquarters can help address. - Drive the coordination, execution, and implementation of broad projects across distribution channels. - Act as a liaison with HQ and the distribution channels; provide mentoring and guidance on business critical strategic initiatives. - Develop initiatives and strategies based on the collection and analysis of statistical and performance data. - Provide recommendations based on sales performance and growth opportunities. - Analyze and track the effectiveness of existing programs; compile statistics and translate data into tangible recommendations. - Work with cross-functional teams to ensure training and product introductions are properly executed. - Manage strategic marketing and sponsorship budgets to drive sales objectives. - Conduct organizational assessments and strategic business planning for state operations. - Manage, motivate, and coach individuals on the team; provide consistent and constructive feedback. - Establish and maintain formal relationships to assist in researching best practices and emerging trends in sales methodology. - Analyze leadership needs for learning and development strategies that support business priorities. - Perform other duties as required. Qualifications - Bachelor’s degree in Business Administration or related field. - Ten years of work-related experience. - Regional insurance or sales experience (national sales experience preferred). - Experience in insurance sales and sales training (preferred). Requirements - Strong teamwork and interpersonal skills. - Excellent verbal/written and presentation skills. - Working knowledge of instructional design and experience with training needs analysis. - Strong project management, leadership, and practice development skills. - Broad knowledge of current adult learning theory. - Demonstrated experience managing or facilitating projects. - Travel: Less than or equal to 75%. Benefits - Medical, dental, and vision coverage. - Prescription drug coverage. - Health care flexible spending. - Dependent care flexible spending. - Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employee). - 401(k) plans. - Annual bonuses. - Opportunity to purchase company stock. - 11 paid holidays. - Up to 20 days PTO to be used for any reason. - State-mandated sick leave (if eligible). - Compliance with all applicable leave laws.

Role Description We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Demonstrated ability to create and implement strategies that will increase number of active accounts, penetration of existing accounts, and acquisition of new accounts - proven accomplishment at both the individual, team, region, and preferably the national level. - Proven track record of success leading a team of individuals to achieve increased sales dollars and account penetration. - Excellent presentation, oral, written, and interpersonal communications skills, to effectively interact and act as an advisor on professional issues with Aflac's senior management, and internal and external business contacts. Qualifications - Bachelor's Degree in Business Administration or related field (preferred) - 5 - 7 years (preferred) of professional job-related experience. - Possess (or willingness to attain) state required life and health agent license. - Or an equivalent combination of education and experience. Requirements - A minimum of four years regional insurance/sales experience (national sales experience preferred). - Group Workplace Voluntary Benefits (WVB experience preferred). - Travel: Less than or equal to 50%. Principal Duties & Responsibilities - Establishes relationships for assigned 5,000+ account segments. - Identifies opportunities for growth, and submits a corrective action plan to address all opportunities for growth, and implements aggressive sales growth plans. - Guarantees that Aflac products are aggressively and competitively positioned through all distribution channels within assigned metropolitan area(s); assist with the development of strategies and plans to grow the business. - Establishes and builds relationships with key sources who will market the Aflac portfolio of products to the nation's leading employers; manages overall relationship with key brokers, while directing internal account support. - Creates and maintains a business plan within the assigned area; drives the pipeline and revenue goals for accounts within the scope of responsibility, to meet and ultimately exceed growth goals. - Assesses short and long-term market potential by understanding Aflac's current market position within each broker's book of business. - Understands the clients business issues and aligns Aflac's product development, case set-up, underwriting, and other internal resources and services to meet the clients needs. - Professionally manages the sales pipeline, by strategically monitoring health and tracking top pursuits. - Embraces a culture of collaboration and teamwork, and mentors team members on business development and relationship building. - Develops and maintains a holistic view of Aflac offerings, competitors, and market conditions within the assigned area, and identifies large account segment opportunities (5,000+). - Drives the coordination, execution and implementation of broad projects; monitors project plans and execution progress to resolve any variances, and provides accurate communication to stakeholders; identifies required modifications to the project plan based on changed priorities, policy changes, and/or resource constraints in order to ensure plans continue to align to current business objectives. - Compiles statistics, evaluates data, forms conclusions, and presents recommendations to leadership; stays abreast on technical product related knowledge, general sales techniques and trends; prepares summaries of important trends for leadership; proactively consults with, and influences a variety of constituents based on strategies and actual performance. - Performs other duties as required. Benefits - The salary for this job is $150,000. - In addition to the base salary, we offer an array of benefits to meet your needs including: - Medical, dental, and vision coverage - Prescription drug coverage - Health care flexible spending - Dependent care flexible spending - Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) - 401(k) plans - Annual bonuses - Opportunity to purchase company stock - 11 paid holidays - Up to 20 days PTO to be used for any reason - State-mandated sick leave (if applicable) - Compliance with all applicable leave laws

Role Description We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful in this role? - Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD) - Strong understanding of client relationship management principles and best practices - Excellent communication, negotiation, and problem-solving skills - Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment - Ability to thrive in a fast-paced environment and adapt to changing priorities Qualifications - Bachelor's Degree in Business Administration, Management or a related field - 4 or more years’ experience in client implementation, project management or a similar role - Or an equivalent combination of education and experience Requirements - Experience in the group/disability industry (preferred) Principal Duties & Responsibilities - Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress - Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration - Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives - Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations - Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status - Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively - Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience - Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices - Performs other related duties as required Benefits - Medical, dental, and vision coverage - Prescription drug coverage - Health care flexible spending - Dependent care flexible spending - Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) - 401(k) plans - Annual bonuses - Opportunity to purchase company stock - 11 paid holidays - Up to 20 days PTO to be used for any reason - State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) - Other leaves of absence, if eligible, to support your physical, financial, and emotional well-being

Role Description We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful in this role? - Strong familiarity with disability claim management concepts - Strong understanding of medical terminology/pathology/anatomy - Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information - Strong skills with Microsoft Office and other software applications - Customer service skills - Stress tolerance - Math skills - Ability to multi-task and prioritize - High level of attention to detail - Can work under pressure - Confidence to make claim decisions - Results-driven - High attention to departmental/company procedures/practices Qualifications - High School Diploma or equivalent - 3 - 5 years of STD Industry claims management experience - Demonstrated proficiency in product specific areas of STD, LTD or AM as well as federal and state regulations governing these products and services - Or an equivalent combination of education and experience Requirements - Bachelor's Degree in healthcare or a related field (preferred) Principal Duties & Responsibilities - Makes timely, accurate, and customer-focused STD and AM new and ongoing claim decisions using advanced independent discretion guided by company procedures and regulatory standards; handles the most complex claims from a clinical and financial perspective; reaches out to obtain relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible. - Documents the claims system in an accurate and comprehensive manner; prepares, updates, and utilizes a claims management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements; demonstrates an above average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics. - Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customer’s needs and takes action as appropriate. - Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. - Mentors and coaches new team members and participates in projects supporting the team's business initiatives. - Performs other related duties as required. Benefits - Medical, dental, and vision coverage - Prescription drug coverage - Health care flexible spending - Dependent care flexible spending - Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) - 401(k) plans - Annual bonuses - Opportunity to purchase company stock - 11 paid holidays - Up to 20 days PTO to be used for any reason - State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) - Other leaves of absence, if eligible, to support your physical, financial, and emotional well-being

Role Description We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way. Depending on your location within the continental US, this role may be onsite or remote: - If you live within 50 miles of the Aflac offices located in Columbus, GA, this role will be onsite. - If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. - If the role is remote, there may be occasions that you are requested to come to the office based on business need. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Knowledge of principles and processes for providing customer and personal services, including needs assessment and evaluation of customer satisfaction. - Knowledge of administrative and clerical procedures and systems such as word processing and managing files. - Skill in giving full attention to what other people are saying and understanding the points being made. - Skill in understanding the implications of new information for problem solving and decision-making. - Skill in using mathematics to solve problems. - Skill in selecting and using training/instructional methods when learning new policies. - Skill in managing one’s own time and actively looking for ways to help people. - Fluency in Spanish with the ability to translate documents (if applicable). Qualifications - High School Diploma or Equivalent - 1 year of work experience - Experience and proficiency using Microsoft Office Suite software Requirements - Experience with medical terminology (preferred) - Or an equivalent combination of education and experience Principal Duties & Responsibilities - Under immediate supervision, reviews and processes Wellness, Accident, and Vision insurance claims. - Keys claims data while interpreting coding and medical terminology. - Provides prompt customer service to policy holders, providers, and other internal company entities regarding claims. - Documents phone calls in the system and follows up on issues if needed. - Provides back-up coverage for other teams as required. - Maintains databases and prepares and extracts information using software systems. - Performs various clerical duties as assigned. - Performs other related duties as required. Benefits - Medical, dental, and vision coverage - Prescription drug coverage - Health care flexible spending - Dependent care flexible spending - Aflac supplemental policies offered at no cost to employees - 401(k) plans - Annual bonuses - Opportunity to purchase company stock - 11 paid holidays - Up to 20 days PTO to be used for any reason - State-mandated sick leave (if eligible) - Compliance with all applicable leave laws

Role Description We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting as a Champion for Change - Acting with Integrity - Communicating Effectively - Demonstrating Initiative - Developing Talent - Managing Performance - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Knowledge of operating principles and methodologies applicable to claims, training, and risk management. - Knowledge of federal, state, and local regulatory and industry requirements; knowledge of legal and medical terminology; understanding of principles and practices of organization, administration and management. - Knowledge of PLADS competitive intelligence and market conditions; a very high degree of skill in applying this knowledge to developing solutions and resolutions to institutional customer issues. - Knowledge of budgeting and expense control to plan, implement, and maximize funds expenditure while maintaining and improving quality standards. - Knowledge of employee relations to handle employee issues proactively. - Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques. - Strong project management, leadership, and practice development skills. - Extensive knowledge of PLADS products and systems, including technical expertise in systems as they relate to the business. Qualifications - Bachelor's Degree in business, healthcare or a related field. - 10 years of professional experience in disability and absence, 5 years management experience. - Or an equivalent combination of education and experience. Requirements - Master's Degree preferred. - Prior experience in relationship management, sales support, business retention and enrollment management. Principal Duties & Responsibilities - Provides strategic direction and leadership to ensure the growth and retention of current accounts. - Manages client expectations to ensure exceptional program performance. - Coordinates and implements strategies to boost customer loyalty and retention. - Ensures complaints in claim management services, standards, best practice, and client service requirements. - Evaluates performance in meeting objectives and identifies areas of improved customer satisfaction, program improvement, policy changes. - Partners with sales and account team to develop long-term strategic plans in response to market demands. - Provides support in the planning and implementation of policies, objectives, and activities of department to ensure continuation in customer satisfaction for operations to ensure retention of current customers. - Directs evaluation and analysis of nonstandard customer requests and makes decisions on customer offerings, considering customer and broker relationships and retention, compliance, regulatory guidelines, strategic considerations, return on investment and financial outcomes. - Develops and directs creative solutions to meet the changing needs of customers, including identification and recommendation on technology, data enhancements based on customer and business needs. - Provides leadership in operations representation during the pre-sale and sales cycle, participation in finalist meetings and sales strategy. - Collaborates internally on RFP responses and development, refinement of the value proposition. - Assists in the development of organizational framework and provides necessary leadership to ensure the ongoing availability of qualified and motivated staff to meet current needs, plans for future growth, develops succession plans for key positions. - Leads the development coaching and training for the CL team members. - Provides support, guidance, leadership, and motivation to promote maximum performance of team. - Reviews and interprets performance against operating plans and standards for the division. - Provides information and reports to direct reports on results and approves changes in plans. - Presents monthly reports on performance and develops and presents matters requiring decisions to key management team for the division. - Performs other duties as needed. Benefits - The salary range for this job is $140,000 - $200,000. - In addition to the base salary, we offer an array of benefits to meet your needs including: - Medical, dental, and vision coverage - Prescription drug coverage - Health care flexible spending - Dependent care flexible spending - Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) - 401(k) plans - Annual bonuses - Opportunity to purchase company stock - On an annual basis, you’ll also be offered: - 11 paid holidays - Up to 20 days PTO to be used for any reason - State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) - Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. - Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Role Description We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Demonstrated ability to create and implement strategies that will increase number of market opportunities, penetration of existing accounts, and acquisition of new accounts; accomplishment at both the individual, team, region, and preferably national level. - Excellent presentation, oral, written, and interpersonal communications skills to effectively interact and function as an advisor on professional issues with Aflac’s senior management, and internal and external business contacts. - Excellent relationship management and people management skills. - Partner driven with a strong focus on quality assurance and accuracy. - Strong interpersonal communication skills. - A strong sense of ownership, responsibility and accountability. - Entrepreneurial and innovative in areas of strategic analysis. - Proficient problem-solving skills to analyze issues, identify root-cause, and develop practical solutions in partnership with internal/external stakeholders. - Demonstrate understanding of industry trends and best practices relevant to the team and partner management function. Qualifications - Bachelor's Degree in Business Administration or related field. - 6-8 years of demonstrated experience in account management and marketing program development (large account experience preferred). - Experience working with internal and external resources to deliver effective programs and campaigns to meet specific business objectives. - Or an equivalent combination of education and experience. Requirements - External experience via another carrier or benefit administration experience. - Life, health, and accident insurance experience. - Travel: Less than or equal to 10%. Principal Duties & Responsibilities - Develops innovative and creative approaches to build and maintain relationships to drive partner engagement through a disciplined partner management approach; helps grow revenue by effectively managing, developing and retaining quality business relationships with premier platforms; establishes operational and data integrity goals with assigned partners on an annual basis. - Works closely with internal leadership to drive growth strategies with assigned vendor partnerships; drives both strategic and tactical operational elements, to include establishing and tracking metrics for financial planning and partner goal setting, enhancing the sales process system, supporting accuracy and consistency in enrollment data, including when applicable, EOI processing and platform integrations to improve Aflac’s competitive market position and corporate profitability. - Acts as liaison between Aflac Group and Digital Distribution partners; supports targeted sales volume and maximizes market potential; supports account issues as needed; develops marketing and sales strategies for assigned partnerships; supports issue identification and resolution related to enrollment processing and data exchange, striving to maintain and consistently enhances Aflac Group’s competitive position in the marketplace. - Drives knowledge and understanding by collaborating with the marketing and communications team to develop and implement communication, training, and marketing approaches that positively impact sales and marketing activities for both internal and external partners. - Develops and maintains a holistic view of Aflac offerings and competitor and market conditions nationally and works to identify opportunities; stays abreast of current trends and best practices in enrollment platform integrations, and data exchange processes. - Facilitates collaboration and coordination between internal teams and external partners to ensure alignment on key initiatives, projects, and deliverables, which may include resolution of complex enrollment and integration-related issues. - Serves as trusted advisor to partners, providing industry insights, best practices, and thought leadership to support our mutual business objectives, guidance on enrollment process accuracy and platform capabilities. - Communicates regularly with partners to provide updates on project status, performance metrics, and upcoming initiatives to ensure transparency and alignment. - Takes part in key broker meetings, finalist presentations, and equivalent meetings. - Performs other duties as required. Benefits - The salary range for this job is $115,000 to $150,000. - Medical, dental, and vision coverage. - Prescription drug coverage. - Health care flexible spending. - Dependent care flexible spending. - Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee). - 401(k) plans. - Annual bonuses. - Opportunity to purchase company stock. - 11 paid holidays. - Up to 20 days PTO to be used for any reason. - State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked). - Compliance with all applicable leave laws, including sick and safe leave, and adoption and parental leave.

Role Description We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting as a Champion for Change - Acting with Integrity - Communicating Effectively - Demonstrating Initiative - Developing Talent - Managing Performance - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Knowledge of healthcare operations, disability management, and service delivery models - Knowledge of regulatory and compliance requirements (e.g., ADA, disability programs) - Strong leadership, strategic planning, and operational management skills - Experience with budgeting, financial performance, and resource management - Ability to analyze data and drive performance improvement - Strong communication, collaboration, and stakeholder management skills - Demonstrated ability to lead change and implement innovative solutions Qualifications - Master's Degree in Rehabilitation Counseling or a related field - 10 or more years of vocational rehabilitation experience, 5 years management experience - CRC (Certified Rehabilitation Counselor) certificate - Demonstrated experience in case management - Or an equivalent combination of education and experience Requirements - Doctorate (preferred) - Travel: Less than or equal to 10% Principal Duties & Responsibilities - Leads oversight of vocational rehabilitation services, including development and execution of return-to-work strategies, employability assessments, and job accommodation planning. - Tracks external market trends and competitor activity to continuously evolve ADA services and offerings. - Directs the administration and continuous improvement of ADA accommodation programs, ensuring compliance with regulatory requirements and evolving market needs. - Provides oversight to teams responsible for the evaluation of complex disability and accommodation scenarios and provide guidance on reasonable accommodations, return-to-work pathways, and functional capacity considerations. - Establishes and maintains best practices for vocational rehabilitation and ADA policies, including documentation standards, workflows, and service delivery models. - Partners with internal stakeholders (e.g., Legal, Compliance, Claims, and Operations) to ensure consistent and compliant application of ADA and vocational rehabilitation practices. - Provides subject matter expertise to sales and account teams on vocational and ADA-related offerings, supporting client education, solution design, and retention strategies. - Oversee the development of innovative accommodation and rehabilitation solutions to meet evolving client needs and regulatory expectations. - Monitors regulatory developments related to ADA, disability management, and rehabilitation services, ensuring timely updates to policies, procedures, and training. - Drives quality and performance outcomes related to vocational rehabilitation and accommodation services, including return-to-work success, timeliness, and customer satisfaction. - Creates and maintains budgets and manages expenses related to accommodation and rehabilitation services. - Leads capability development for internal teams on ADA compliance, reasonable accommodations, and vocational rehabilitation practices. - Supports resolution of complex client and employee accommodation issues, including escalations, complaints, and risk mitigation. - Performs other duties as needed. Benefits - Medical, dental, and vision coverage - Prescription drug coverage - Health care flexible spending - Dependent care flexible spending - Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no costs to employee) - 401(k) plans - Annual bonuses - Opportunity to purchase company stock - 11 paid holidays annually - Up to 20 days PTO to be used for any reason - State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) - Other leaves of absence, if eligible