Houseful

- Ensure a seamless technical transition for new customers onboarding to our Alto software. - Retrieve data via remote software and FTP. - Execute the full Extract, Transform, Validate, and Import (ETL) process to move data from legacy systems into Alto.

Alto Software Group creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth.  While we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions.  We give every estate agent the freedom to transform how they work, with the most innovative tools to grow, compete, and lead the future of property. As a Migrations Analyst, you ensure a seamless technical transition for new customers onboarding to our Alto software. The Role This is a high-volume role within a busy department. You will retrieve data via remote software and FTP, then execute the full Extract, Transform, Validate, and Import (ETL) process to move data from legacy systems into Alto. Essential Technical Skills - SQL Expertise: Extensive experience writing and understanding MySQL and/or MS SQL Server queries. - Data Literacy: Deep understanding of data structures, database formats, and ETL processes. - Technical Toolkit: Proficient in Microsoft Office programs, specifically Excel, Word, and Access. - Project Delivery: Ability to manage multiple concurrent data projects and meet strict deadlines. - Analytical Skills: Strong ability to troubleshoot data discrepancies and perform complex transformations. Our Behaviours We are looking for individuals who align with our core ASG values: - Make it Happen: You take full ownership of your tasks and have the determination to drive projects to completion. - Know our Customers: You deeply understand customer needs and deliver value to earn trust through every interaction. - Explore Boldly: You are curious, ask questions, and always look for a better, more innovative way of doing things. - Own it Together: You work without ego or silos, leaning into the strengths of the team to move forward as one. - Bounce Back Stronger: You face technical challenges head-on, adapting quickly and learning from every setback.

Alto Software Group creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth.  While we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions.  The role: As a Customer Operations Executive, you will be the engine room of our Customer Delivery department. You will join a dedicated team focused on providing seamless back-office support to our Stakeholder teams. Your day-to-day will involve high-accuracy data management, resolving billing queries, and ensuring our CRM accurately reflects our customer base. This is a predominantly remote position, though we maintain a strong team culture through in-person collaboration. - Location: Home-based (Ideally South or South West England). - Travel: Quarterly team meetings in London or the South West. - Training: Monthly in-person sessions in London during your initial onboarding period. - Note: Travel expenses are reimbursable (subject to standard benefit taxation). Key Responsibilities - Order & Contract Management: Process software orders with precision, manage contract reductions, and handle cancellations within defined SLAs. - CRM Integrity: Act as the guardian of our CRM data; updating customer details, processing changes following company acquisitions, and ensuring compliance across all records. - Stakeholder Support: Act as a bridge for our internal teams, providing them with accurate, real-time contract and subscription data. - Billing Resolution: Investigate and resolve billing discrepancies, correcting contract errors and raising credits where necessary. - Frontline Communication: Handle inbound queries with a professional phone manner and clear written communication. The Person Profile: Our Behaviours in Action We are looking for someone who resonates with our core values and can demonstrate the following skills and qualities: Make it Happen (Ownership & Accountability) - Numeracy & Accuracy: A high level of numeracy and experience with fast, accurate data entry to drive tasks to completion. - Task Prioritisation: Excellent time management skills, focusing your energy on the most impactful work to meet team goals. - Purpose-Driven: You move with purpose and hold yourself accountable for every task, every time. Know our Customers (Stakeholder Focus) - Active Listening: You don't just hear what stakeholders say; you seek to deeply understand their challenges and expectations. - Customer-Centricity: You put the customer at the core of your work, providing solutions that deliver measurable value and earn trust. - Communication: Excellent verbal and written skills, maintaining a professional phone manner in every interaction. Explore Boldly (Curiosity & Agility) - Software Agility: The ability to quickly learn and navigate multiple software applications, stepping out of your comfort zone to gain new skills. - Continuous Improvement: A mindset that is always on the lookout for smarter, more efficient ways of doing things. - Challenge the Norm: You aren't afraid to ask questions and challenge existing processes to find better methods. Own it Together (Collaboration & Inclusion) - Team Player: You have no ego and are great to work with, leaning into the strengths of your teammates to achieve common goals. - Silo-Breaker: You actively collaborate across functions with a shared purpose, focusing on collective success. Bounce Back Stronger (Resilience & Growth) - Resilience: You view obstacles and failures as valuable lessons that help you grow stronger and smarter. - Adaptability: When circumstances change, you adjust your plans and methods swiftly and effectively. Desired Experience (Nice to Have) - Knowledge of Salesforce or Zendesk CRM systems. - Experience in processing sales contracts or legal documentation. - Background in the Estate Agency or Software (SaaS) industries. There’s always room to grow and learn with our roles so please  don’t be put off if you don’t have all of these skills and experiences. It’s more important that you’re passionate about our mission to improve the home moving and owning experience for everyone.

Alto Software Group creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth.  While we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions.  The role: As a Customer Operations Executive, you will be the engine room of our Customer Delivery department. You will join a dedicated team focused on providing seamless back-office support to our Stakeholder teams. Your day-to-day will involve high-accuracy data management, resolving billing queries, and ensuring our CRM accurately reflects our customer base. This is a predominantly remote position, though we maintain a strong team culture through in-person collaboration. - Location: Home-based (Ideally South or South West England). - Travel: Quarterly team meetings in London or the South West. - Training: Monthly in-person sessions in London during your initial onboarding period. - Note: Travel expenses are reimbursable (subject to standard benefit taxation). Key Responsibilities - Order & Contract Management: Process software orders with precision, manage contract reductions, and handle cancellations within defined SLAs. - CRM Integrity: Act as the guardian of our CRM data; updating customer details, processing changes following company acquisitions, and ensuring compliance across all records. - Stakeholder Support: Act as a bridge for our internal teams, providing them with accurate, real-time contract and subscription data. - Billing Resolution: Investigate and resolve billing discrepancies, correcting contract errors and raising credits where necessary. - Frontline Communication: Handle inbound queries with a professional phone manner and clear written communication. The Person Profile: Our Behaviours in Action We are looking for someone who resonates with our core values and can demonstrate the following skills and qualities: Make it Happen (Ownership & Accountability) - Numeracy & Accuracy: A high level of numeracy and experience with fast, accurate data entry to drive tasks to completion. - Task Prioritisation: Excellent time management skills, focusing your energy on the most impactful work to meet team goals. - Purpose-Driven: You move with purpose and hold yourself accountable for every task, every time. Know our Customers (Stakeholder Focus) - Active Listening: You don't just hear what stakeholders say; you seek to deeply understand their challenges and expectations. - Customer-Centricity: You put the customer at the core of your work, providing solutions that deliver measurable value and earn trust. - Communication: Excellent verbal and written skills, maintaining a professional phone manner in every interaction. Explore Boldly (Curiosity & Agility) - Software Agility: The ability to quickly learn and navigate multiple software applications, stepping out of your comfort zone to gain new skills. - Continuous Improvement: A mindset that is always on the lookout for smarter, more efficient ways of doing things. - Challenge the Norm: You aren't afraid to ask questions and challenge existing processes to find better methods. Own it Together (Collaboration & Inclusion) - Team Player: You have no ego and are great to work with, leaning into the strengths of your teammates to achieve common goals. - Silo-Breaker: You actively collaborate across functions with a shared purpose, focusing on collective success. Bounce Back Stronger (Resilience & Growth) - Resilience: You view obstacles and failures as valuable lessons that help you grow stronger and smarter. - Adaptability: When circumstances change, you adjust your plans and methods swiftly and effectively. Desired Experience (Nice to Have) - Knowledge of Salesforce or Zendesk CRM systems. - Experience in processing sales contracts or legal documentation. - Background in the Estate Agency or Software (SaaS) industries. There’s always room to grow and learn with our roles so please  don’t be put off if you don’t have all of these skills and experiences. It’s more important that you’re passionate about our mission to improve the home moving and owning experience for everyone.

Alto Software Group (ASG) is a leading B2B SaaS platform serving the UK property industry. We power thousands of estate agency branches and support a significant proportion of UK housing transactions each year. The Role As an Onboarding Coordinator, you are the conductor of the customer journey. From the moment a sale is closed until the agency goes "live," you are their primary point of contact, advocate, and guide. You aren’t just managing a checklist; you are managing a transformation. You will sit at the heart of customer delivery, collaborating with sales, migrations, training, and design teams to ensure every customer transition to any of Alto Software Group’s products is seamless, professional, and successful. What You’ll Be Doing - Customer Advocacy: Act as the face of ASG for new clients, managing expectations through regular phone calls, video meetings, and email updates. - Project Orchestration: Oversee the end-to-end order process, ensuring all internal teams are aligned and resource is allocated (booking migrations, assigning design tasks, and scheduling training). - Technical Implementation: Handle the "behind the scenes" essentials, including activating new databases and setting up critical third-party integrations. - Cross-Functional Collaboration: Work closely with Sales and Solutions teams to bridge the gap between a signed contract and a fully functioning system. - Data Integrity: Maintain consistent updates within Salesforce to track KPIs, pipeline activation, and "Days to Go Live" (DTGL) metrics. - Process Improvement: Contribute to the ASG website onboarding journey and share ideas to refine our internal workflows. Who You Are We believe that attitude and drive trump a specific CV background every time. This role can be fast-paced and high-pressure; we need someone who views a challenge as a puzzle to solve rather than a hurdle to fear. The Essentials: - Resilient & Positive: You aren't easily shaken by a demanding customer or a busy inbox. You stay level-headed and empathetic when things get complex. - Master of Organization: You can juggle multiple priorities without dropping the ball, keeping both internal stakeholders and external clients on track. - Project Coordination: You can manage the lifecycle of multiple customer accounts simultaneously, ensuring no milestone is missed and all internal resources (Training, Migrations, etc.) are booked precisely. - A "People Person": You genuinely enjoy building relationships. You can translate technical jargon into "human" and build trust quickly. - Adaptable: You thrive in an environment that evolves. You’re happy to take on new tasks and aren't afraid to suggest a better way of doing things. - Quick Learner: You don’t need to be a property expert or an Alto pro on day one. We’ll teach you the system; you just need the curiosity to learn it. - Technical Aptitude: We use a range of systems internally including Salesforce, Trello, Trumpet and G-suite). You don't need to be a developer, but you’re comfortable navigating software back-ends, activating databases, and configuring integrations.

Alto Software Group (ASG) is a leading B2B SaaS platform serving the UK property industry. We power thousands of estate agency branches and support a significant proportion of UK housing transactions each year. The Role As an Onboarding Coordinator, you are the conductor of the customer journey. From the moment a sale is closed until the agency goes "live," you are their primary point of contact, advocate, and guide. You aren’t just managing a checklist; you are managing a transformation. You will sit at the heart of customer delivery, collaborating with sales, migrations, training, and design teams to ensure every customer transition to any of Alto Software Group’s products is seamless, professional, and successful. What You’ll Be Doing - Customer Advocacy: Act as the face of ASG for new clients, managing expectations through regular phone calls, video meetings, and email updates. - Project Orchestration: Oversee the end-to-end order process, ensuring all internal teams are aligned and resource is allocated (booking migrations, assigning design tasks, and scheduling training). - Technical Implementation: Handle the "behind the scenes" essentials, including activating new databases and setting up critical third-party integrations. - Cross-Functional Collaboration: Work closely with Sales and Solutions teams to bridge the gap between a signed contract and a fully functioning system. - Data Integrity: Maintain consistent updates within Salesforce to track KPIs, pipeline activation, and "Days to Go Live" (DTGL) metrics. - Process Improvement: Contribute to the ASG website onboarding journey and share ideas to refine our internal workflows. Who You Are We believe that attitude and drive trump a specific CV background every time. This role can be fast-paced and high-pressure; we need someone who views a challenge as a puzzle to solve rather than a hurdle to fear. The Essentials: - Resilient & Positive: You aren't easily shaken by a demanding customer or a busy inbox. You stay level-headed and empathetic when things get complex. - Master of Organization: You can juggle multiple priorities without dropping the ball, keeping both internal stakeholders and external clients on track. - Project Coordination: You can manage the lifecycle of multiple customer accounts simultaneously, ensuring no milestone is missed and all internal resources (Training, Migrations, etc.) are booked precisely. - A "People Person": You genuinely enjoy building relationships. You can translate technical jargon into "human" and build trust quickly. - Adaptable: You thrive in an environment that evolves. You’re happy to take on new tasks and aren't afraid to suggest a better way of doing things. - Quick Learner: You don’t need to be a property expert or an Alto pro on day one. We’ll teach you the system; you just need the curiosity to learn it. - Technical Aptitude: We use a range of systems internally including Salesforce, Trello, Trumpet and G-suite). You don't need to be a developer, but you’re comfortable navigating software back-ends, activating databases, and configuring integrations.

- Proactively outbound call new & existing clients to grow revenue share through Housefuls range of additional products & services - Manage the qualification and sale of inbound enquiries - Deliver revenue growth across Housefuls portfolio of products (property marketing, CRM software, website products and marketing reach products) as appropriate - Proactive outbound calling as well as dealing with incoming calls and queries - and ensuring the highest conversion of inbound leads where applicable - Ensure the territory client engagement coverage model is in place to engage with all customer and prospect accounts on a scheduled basis for all allocated accounts - Demonstrate quality customer engagement as well as maintain a high degree of business acumen and product awareness - · Ensure that you maintain client records in Salesforce with accurate, high- quality information - Continually develop your product knowledge to ensure you are comfortable discussing Housefuls entire product suite. Attend - Internal/external training sessions as and when appropriate to increase your skill set. Be responsible for continually updating your product, market and competitor knowledge and pro-actively and regularly provide clients and salespeople with relevant industry and business information, - Maintain effective communication links with all other teams & departments across the business and communicate effectively with internal & external customers - To handle customer complaints or enquiries when appropriate and own the enquiry to completion - To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required - Participate in special projects as and when required