Networking Tier 2 Support Operations Location: Remote Reports To: Team Lead & Operations Manager Employment Type: Full Time ROLE PURPOSE The Networking Support Specialist is responsible for supporting and maintaining customer network environments across restaurant technology systems. This role focuses on configuring, monitoring, troubleshooting, and escalating network related issues while helping ensure stable performance across routers, switches, POS systems, and other connected hardware. This person will work closely with customers, vendors, and internal teams to resolve issues efficiently and maintain accurate documentation of network setups and changes. PRIMARY FUNCTION - Support and maintain customer network environments - Gather complete and accurate technical information during intake - Troubleshoot and resolve networking issues within scope - Triage and prioritize based on urgency and business impact - Escalate internally or to vendors with full documentation when required - Maintain network documentation and cabling records - Follow up with customers and vendors to drive resolution - Monitor network performance and surface recurring issues Networking specialists are responsible for maintaining stable customer environments and ensuring networking issues are resolved, documented, or escalated with clarity and accuracy. KEY RESPONSIBILITIES Network Support & Issue Intake - Serve as a support resource for inbound networking related issues across customer environments - Capture critical details including impacted devices, affected systems, symptoms, troubleshooting performed, and urgency - Document all findings, actions taken, and next steps thoroughly in the ticketing system - Set clear expectations with customers regarding resolution steps, follow up, and escalation timelines Network Configuration & Hardware Support - Install, configure, and maintain network equipment including routers, switches, access points, POS related network hardware, and other connected devices - Support customer environments with setup, replacement, and ongoing maintenance of networking hardware - Assist with physical hardware troubleshooting as it relates to connectivity and network performance - Ensure equipment is configured according to company and customer standards Network Monitoring, Troubleshooting & Escalation Resolve networking issues using established workflows, troubleshooting tools, and technical expertise, including: - LAN and WAN connectivity issues - Router, switch, and access point troubleshooting - VLAN, subnetting, and IP related issues - POS connectivity and network communication failures - Cabling and physical layer troubleshooting - Vendor coordination and escalation for advanced networking problems Attempt timely resolution whenever possible while maintaining quality, accuracy, and proper escalation judgment. Documentation & Network Records - Prepare and maintain accurate documentation for network configurations, device inventories, and cabling layouts - Update internal documentation as network changes are made or new information becomes available - Ensure escalations and handoffs include complete technical context for efficient follow through - Maintain organized records that support troubleshooting, onboarding, and long term customer support Customer & Vendor Communication - Communicate clearly, calmly, and professionally with customers, vendors, and internal teams - Follow up by phone, email, or web chat to provide updates and move issues toward resolution - Coordinate with third party vendors when additional support or access is needed - Build trust with customers through clear communication, technical confidence, and dependable follow through System Performance & Support Standards - Monitor customer networks to identify issues, improve performance, and support overall system stability - Proactively surface recurring issues, risks, or opportunities for improvement - Maintain strong ticket hygiene and ownership of open networking issues - Support team standards for response times, documentation quality, and escalation readiness WHAT SUCCESS LOOKS LIKE - Clear, complete networking tickets with minimal rework - Accurate troubleshooting and timely escalation of network issues - Stable and reliable network performance across supported environments - Network hardware is installed and configured correctly - Customers feel confident in the support provided - Escalations are clear and require no additional clarification - Documentation is accurate and kept up to date - Recurring network issues are identified and surfaced proactively QUALIFICATIONS Required - 3 or more years of experience in network support, network administration, or a related role - Strong understanding of TCP/IP, subnetting, VLANs, routing, and general network design principles - Experience troubleshooting wired and wireless network issues in real world environments - Solid understanding of structured cabling systems, including installation, termination, and troubleshooting - Familiarity with network troubleshooting tools and standard diagnostic techniques - Strong written and verbal communication skills with the ability to explain technical issues clearly - Ability to manage multiple priorities and follow through on open issues in a fast paced support environment Preferred - Experience working with Unifi, Meraki, and Omada environments - Completion of CCNA coursework or similar networking training - Industry certifications such as CCNA or structured cabling certifications are a plus - Experience supporting restaurant technology environments, including POS systems and related peripherals, is a plus Who We Are At Science On Call, we help restaurants thrive by ensuring their technology works seamlessly from POS systems to network operations. We are problem-solvers, collaborators, and lifelong learners, passionate about helping our customers succeed. Our Core Values: 🙏 Be Human – Show up every day with humility, empathy, and generosity. 🙌 Own Your Limits – Be honest, ask for help, and trust the team. 💡 Seek Solutions – Bring solutions (rather than problems) to the table. 🚀 Sustain a Growth Mindset – See potential, keep learning, aspire.

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted. As a Netguru freelancer, you can choose what works well for you. You decide when, where, and how you work on projects and tasks. We match you with work that fits your skills. Plus, you have access to various opportunities across different industries and companies. That means you will not only gain more experience, but also develop various skills. But there's more. Netguru freelancers can benefit from full-time collaboration and really be a part of the team. So, are you ready to make an impact? Join Netguru, and let's build beautiful software together.**Our Client is looking for **several people** to support them with freelancer for post-editing AI-generated content in their native languages: **Romanian, Polish, Ukrainian, Portuguese (English also required)** **You don't have to know all these languages, just one + English :) **Contract: B2B** **English: C2** **Part-time:** A daily commitment is required: the engagement is typically **around 1–2 hours per day**, but for more demanding localization projects, this can increase to 3 hours per day. **100% remote** **Project length: until June 2026** **You must be located in European Union**

• Develop, write and revise policies and procedures, workflow guides, and policy documents for various banking operations. • Collaborate with internal stakeholders to gather information and clarify process details. • Ensure all documentation meets regulatory, legal, and organizational standards. • Translate complex banking concepts into clear, concise instructions for diverse audiences. • Translate meeting discussion notes into an internal communication or a comprehensive policy and/or procedure. • Analyze existing procedures to identify gaps, inconsistencies, or conflicts and take appropriate action to resolve them. • Create, update, and maintain various job aids and reference materials. • Establish and follow an approval process for bank policies and procedures by managing review cycles on behalf of the department or business unit. • Issue published document change announcements. • Maintain version control and update documentation as processes evolve.

Please submit your resume in English and indicate your level of English proficiency. Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation isproject-based, not permanent employment. What this opportunity involves As an AI Trainer - Writer, your work will help train AI models, shaping how they understand and generate human-like text. This isn’t just traditional writing—you’ll be crafting text that teaches AI reasoning, logic accuracy, nuance, and clarity. While each project involves unique tasks, contributors may: - Crafting original, clear, and fact-checked responses based on project guidelines. - Following style and quality standards to ensure consistency. - Collaborating with Quality Assurance Specialists to refine and improve content. What we look for This opportunity is a good fit if you are seeking for open to part-time, non-permanent projects. Ideally, contributors will have:  - Bachelor’s degree in any subject field; - At least 1 year of professional or educational experience in any field; - Strong written English (C1/C2); - Stable internet connection.  How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. Compensation On this project, contributors can earn up to $30 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.