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Capita

Capita is a leading provider of business process services, driven by data, technology and people. #CreatingBetter

Team Manager

ManagerManagerFull TimeRemoteLeadTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

52 days ago

Salary

£41K / year

Seniority

Lead

No structured requirement data.

Job Description

Team Manager

Capita

What you’ll be doing: o Focus on business objectives and understand the importance of achieving internal and external service levels to eliminate financial penalties, improve customer satisfaction, and reduce complaints. o With the support of Capita policies and local initiatives, you will be responsible for managing human resources and making key decisions. This includes developing your direct reports through personal accountability and effective performance management. You will achieve this by setting objectives, conducting 1-2-1 meetings and appraisals, overseeing recruitment and selection, providing coaching, and managing absences and disciplinary actions. o Proactively motivate staff, develop a team ethos, and minimize staff absence and attrition. o Ensure all defined processes and reporting requirements are followed by team members. o Use management information to understand quality issues, KPIs, and trends, and identify and deliver remedial actions and improvement opportunities. o Collaborate with the Quality Learning Support team (QLS), Regional Clinical Team, and Clinical Governance Team to monitor quality and coach Functional Specialists. o Ensure coaching targets are achieved and establish personal improvement plans for Functional Specialists to address any development or improvement opportunities. o Participate in the escalation process, identifying operational risks and issues, and act as a decision-maker. o Support the Service Delivery Manager in managing internal and customer-driven changes and initiatives. o Maintain strong communication links with internal and external stakeholders. o Complete any other duties as directed by the Service Delivery Manager or senior management team to ensure successful delivery of the assessment service. What we’re looking for: o Full UK driving license and access to own vehicle. o Proven experience in managing large teams of 15 or more. o Extensive experience in performance management. o Team leadership and coaching experience. o Demonstrable planning, leadership, motivational and organisational skills. o Ability to work in a high pressure environment, managing detailed operational deliverables, meeting targets and business plans. o Proven track record of building and developing teams. o Ability to develop and deliver presentations to direct reports and stakeholders. o Strong analytical skills – familiar with MS Office, particularly Excel/Word and PowerPoint. About HAAS The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits. What’s in it for you? o A competitive salary of £41,000 p/a o 25 days’ holiday (rising to 27) with the opportunity to buy extra leave o The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice o Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more o Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology o Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com Job title: Team Manager Job Description: What you’ll be doing: - Focus on business objectives and understand the importance of achieving internal and external service levels to eliminate financial penalties, improve customer satisfaction, and reduce complaints. - With the support of Capita policies and local initiatives, you will be responsible for managing human resources and making key decisions. This includes developing your direct reports through personal accountability and effective performance management. You will achieve this by setting objectives, conducting 1-2-1 meetings and appraisals, overseeing recruitment and selection, providing coaching, and managing absences and disciplinary actions. - Proactively motivate staff, develop a team ethos, and minimize staff absence and attrition. - Ensure all defined processes and reporting requirements are followed by team members. - Use management information to understand quality issues, KPIs, and trends, and identify and deliver remedial actions and improvement opportunities. - Collaborate with the Quality Learning Support team (QLS), Regional Clinical Team, and Clinical Governance Team to monitor quality and coach Functional Specialists. - Ensure coaching targets are achieved and establish personal improvement plans for Functional Specialists to address any development or improvement opportunities. - Participate in the escalation process, identifying operational risks and issues, and act as a decision-maker. - Support the Service Delivery Manager in managing internal and customer-driven changes and initiatives. - Maintain strong communication links with internal and external stakeholders. - Complete any other duties as directed by the Service Delivery Manager or senior management team to ensure successful delivery of the assessment service. What we’re looking for: - Full UK driving license and access to own vehicle. - Proven experience in managing large teams of 15 or more. - Extensive experience in performance management. - Team leadership and coaching experience. - Demonstrable planning, leadership, motivational and organisational skills. - Ability to work in a high pressure environment, managing detailed operational deliverables, meeting targets and business plans. - Proven track record of building and developing teams. - Ability to develop and deliver presentations to direct reports and stakeholders. - Strong analytical skills – familiar with MS Office, particularly Excel/Word and PowerPoint. About HAAS The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits. What’s in it for you? ​ - A competitive salary of £41,000 p/a - 25 days’ holiday (rising to 27) with the opportunity to buy extra leave - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice - Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more - Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com Location: Home-Based - GBR, United Kingdom Time Type: Full time Contract Type: Permanent

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À propos de Luo Luo est l’une des fintechs de paiements internationaux à la croissance la plus rapide en Afrique. Nous aidons les entreprises africaines à payer leurs fournisseurs à l’international de manière plus rapide, plus transparente et plus fiable que les solutions traditionnelles. En seulement quelques mois, Luo est devenue l’un des acteurs de référence en Afrique de l’Ouest et en Afrique Centrale. Nous avons levé des fonds auprès d’investisseurs de premier plan et d’experts reconnus des paiements transfrontaliers afin d’accélérer notre expansion sur le continent. Description du poste En tant que Country Manager Cameroun, vous êtes responsable du développement de Luo dans le pays. Des fondations solides sont déjà en place ; l’objectif est désormais de prendre pleinement le marché en main et de le développer comme une véritable entreprise locale. Ce rôle est avant tout un rôle de terrain, très hands-on, avec une forte responsabilité opérationnelle et commerciale. Vous pilotez la croissance, développez les ventes, structurez l’équipe locale et représentez Luo auprès des partenaires clés. Le succès de Luo au Cameroun repose directement sur votre capacité à exécuter. Responsabilités principales - Développer les ventes B2B et gérer les relations avec les clients stratégiques. - Construire, recruter et manager l’équipe locale. - Développer des partenariats clés et représenter Luo localement. - Superviser les opérations locales en lien avec les équipes centrales (ops, compliance, produit). - Assurer l’atteinte des objectifs commerciaux et opérationnels du pays. - Définir et exécuter la stratégie de développement de Luo au Cameroun. Profil recherché - Expérience en management de pays, développement de marché ou rôle équivalent. - Parcours dans des startups, scale-ups ou organisations internationales. - Forte culture internationale et excellente compréhension du terrain local. - Profil très opérationnel, orienté exécution et résultats. - Basé au Cameroun.

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