Vynca

• Answers calls and route all incoming correspondence to appropriate staff • Requests and obtains patient records • Corresponds with outside providers as requested • Plays an active role with the Interdisciplinary team, ensuring all care coordination activities/needs are communicated back to the team • Supports patients and team members with use of videoconference technology • Maintains up to date patient health records in the Electronic Medical Record system and Vynca data systems • Schedules HV/VC visits for the clinical team • Creates new patient packets • Assists with TARS/Authorizations and communication with pharmacies • Coordinates transportation for patient medical appointments with contracted transportation companies and payers • Assists in the smooth day to day running of the office • Monitors and requests the ordering of office supplies

Role Description Vynca is seeking a highly organized and motivated Marketing Specialist to join our fast-growing team. This role is ideal for an early-career marketer who enjoys variety—supporting everything from event logistics and digital advertising to fulfillment management and campaign coordination. You’ll work closely with our Marketing and Commercial teams to help bring Vynca’s brand to life across national conferences, digital channels, and community initiatives. This is a remote position with a preference for candidates based in the Denver, CO or Front Range area. At this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, and Washington. This is a critical role that we're looking to fill as soon as possible. What you’ll do - Event & Conference Support - Assist with end-to-end event coordination, including registration, travel, and booth logistics. - Manage pre-event and post-event fulfillment (shipping collateral, banners, swag). - Coordinate vendor relationships for booth materials, giveaways, and printing. - Research upcoming healthcare and payer conferences to inform event strategy. - Track and report event outcomes (leads, engagement, spend). - Marketing Operations & Fulfillment - Oversee inventory and fulfillment of marketing materials stored in the warehouse. - Maintain an up-to-date catalog of available collateral and swag. - Coordinate shipments to field and sales teams as needed. - Support database cleanup and contact uploads in HubSpot (no coding required). - Support direct mail campaign delivery and coordinate list processing. - Advertising & Research - Conduct research on audience targeting, keywords, and competitor ads. - Support ad campaign setup by preparing creative briefs, tracking links, and images. - Monitor ad spend summaries and campaign metrics in coordination with digital marketing. - Research new opportunities for digital advertising and sponsorship. - General Marketing Support - Support campaign planning and execution by updating trackers, timelines, and deliverables across marketing initiatives. - Support email marketing, landing page reviews, and proofreading. - Manage monthly newsletter by customer segment. - Maintain marketing calendar and internal communications for key initiatives. - Help coordinate photo/video shoots and manage asset libraries. - Contribute to internal culture campaigns and team communications. - Build and post blog and web content from content contributors. - Manage and monitor social media accounts. - Build and post social content promoting blog and web content. Qualifications - Bachelor’s degree in Marketing, Communications, or related field (or comparable experience). - 2-4 years of marketing experience (agency or in-house). - Excellent organizational skills with strong attention to detail. - Comfortable juggling multiple projects and deadlines. - Experience with marketing tools, such as HubSpot, Canva, Google Workspace, or Asana is a plus. - Comfortable with reporting platforms, such as Google Analytics. - Strong written and verbal communication skills. - Proactive, dependable, and eager to learn in a fast-paced environment. - Previous experience working in the healthcare field is a plus. Additional Information - The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. - Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. - Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. - Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. - Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. - Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace.

• Conducts comprehensive psychosocial assessments to identify patient and family strengths, barriers, and support needs through video technology and telephone calls • Provides grief and bereavement support to patients and families, including anticipatory grief counseling and funeral service assistance • Screens for and addresses mental health concerns including depression, anxiety, and caregiver stress • Assesses for safety risks including suicide ideation, abuse, neglect, and unsafe living conditions • Participates in weekly interdisciplinary team (IDT) meetings to discuss patient care plans • Provides medical social work case management to a given group of patients and their families • Assesses and responds to the psychosocial, practical, financial, and legal concerns of the patients and families/support systems • Assists patients and families in accessing and using community resources • Assists patients and families with the navigation of social and healthcare systems • Mediates conflicts between families and care networks • Completes financial needs assessments and assists with navigation on MediCare, MediCal, Disability and Social Security and Veterans Affairs benefits • Assesses for spiritual and medical needs and communicates these promptly to interdisciplinary team • Establishes and maintains relationships with community resources • Identifies problems, goals, interventions and frequency of visits to complete the social work Plan of Care • Facilitates advance care planning, including advance directive and POLST completion • Completes documentation within 48 hours • Assumes other duties in support of Vynca’s needs as directed by the Clinical Manager or Chief Medical Officer • Assists with community outreach and education regarding Vynca services • Ability to travel to perform job duties, attend training, or company events

• Process accurate and timely biweekly payroll for exempt and non-exempt employees across multiple states using Rippling • Manage off-cycle payrolls, termination pay, and manual adjustments in compliance with state-specific timing requirements (including California final pay rules) • Audit payroll registers for accuracy prior to submission; research and resolve discrepancies • Administer garnishments, wage assignments, and involuntary deductions • Maintain payroll records and respond to employee payroll inquiries with accuracy and discretion • Ensure accurate and timely filing and remittance of federal, state, and local employer payroll taxes across all active jurisdictions • Manage new state and local tax registrations as the company expands into new markets • Reconcile payroll tax liabilities, resolve tax notices, and coordinate with tax authorities on audits or inquiries • Maintain W-2 and ACA compliance; manage year-end close processes • Stay current on changes to employer tax law across all operating states • Own the full lifecycle of business licenses, operating permits, and fictitious business name filings across all states and localities where Vynca operates • Track license renewal deadlines and proactively manage renewals to ensure continuous compliance • Research and fulfill new licensing requirements when Vynca expands into new geographies or service lines • Maintain a centralized license inventory and documentation library • Partner with Legal and Finance on annual report filings and registered agent maintenance • Serve as a subject matter expert and power user within Rippling for payroll and tax configuration • Identify and implement process improvements that increase accuracy, efficiency, and auditability • Develop internal documentation, SOPs, and controls for payroll and licensing workflows • Support internal and external audits by producing accurate records and reporting on request

• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization. • Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce. • Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary. • Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning. • Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management. • Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements. • Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices. • Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews. • Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce. • Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls. • Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives. • Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs. • Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization. • Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.

• Align people strategies with operational goals, growth targets, and patient outcomes • Provide guidance on organizational design, team structure, and span of control • Analyze workforce data to identify trends and recommend actionable solutions • Support workforce planning efforts including headcount forecasting • Serve as the primary HR advisor on employee relations matters • Coach managers on delivering effective feedback • Lead and support performance management processes • Ensure compliance with federal, state, and local employment laws • Develop deep understanding of clinical roles and associated challenges • Support initiatives to improve retention and engagement for employees • Provide guidance on clinical-specific considerations and compliance

Assess client needs, develop care plans, connect clients to necessary services, and advocate for them with healthcare professionals to promote wellness and ensure access to appropriate resources and support.

Title: Behavioral Health Case Manager Location: Remote - United States Department: Enhanced Care Management Job Description: bout the job We're seeking an exceptional remote Behavioral Health Case Manager (internal title: Clinical Lead Care Manager (CLCM)) to join our team. Under the direction of the ECM Clinical Manager, the CLCM serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The CLCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The CLCM collaborates and communicates with the client’s caregivers/family support persons, other providers, and others in the Care Team to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. This is a critical role that we're looking to fill as soon as possible. What you’ll do Remote care management duties as described below: - Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports - Oversees the development of the client care plans and goal settings - Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services - Connect clients to other social services and supports that are needed - Advocate on behalf of the client with health care professionals (e.g. PCP, etc.) - Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles - Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system - Evaluate client’s progress and update SMART goals - Provide mental health promotion - Arrange transportation (e.g., ACCESS) - Complete all documentation, including outcome measures within the timeframes established by the individual care plans - Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems - Complete monthly reporting to ensure program compliance - Attend training as assigned Your experience and qualifications - Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekends - Active, unrestricted LCSW, LMFT, or LPCC license in California required - 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations - Working knowledge of government and community resources related to social determinants of health - Excellent oral and written communication skills - Positive interpersonal skills required - Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet - Bilingual (English/Spanish), highly preferred At this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, and Washington. Keywords: Care Manager, Case Manager, Social Work, Community Health Worker, Behavioral Health, Housing Navigator, Care Navigator, Care Coordinator, Healthcare Additional Information - The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. - Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. - Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. - Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. - Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. - Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law. Compensation - ACSW$28 – $32 per hour • Offers Bonus - LCSW/LMFT/LPCC$30 – $35 per hour • Offers Bonus - Great humans deserve great benefits! At Vynca, full time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, flexible PTO, company holidays, 401k, and access to other wellness benefits. We offer competitive compensation based on factors such as experience, skills, location, company needs, and market demands.

Title: Case Manager Location: Santa Ana, CA Department: Enhanced Care Management Job Description: Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job Vynca is seeking an exceptional Case Manager (internal title: Lead Care Manager (LCM)) to join our Enhanced Care Management (ECM) team in Orange County, CA. Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the LCM serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. This is a hybrid position that requires traveling throughout the Orange County area up to 5 days per week. Candidates wishing to be considered must reside within a 20 miles radius of the assigned territory due to frequency of travel. This is a critical role that we're looking to fill as soon as possible. What you’ll do Hybrid (in-field and remote) care management duties as described below: - Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports - Oversees the development of the client care plans and goal settings - Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services - Connect clients to other social services and supports that are needed - Advocate on behalf of the client with health care professionals (e.g. PCP, etc.) - Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles - Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system - Evaluate client’s progress and update SMART goals - Provide mental health promotion - Arrange transportation (e.g., ACCESS) - Complete all documentation, including outcome measures within the timeframes established by the individual care plans - Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems - Complete monthly reporting to ensure program compliance - Attend training as assigned Your experience and qualifications - 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations - Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, both in the field and remotely, with flexibility for potential evenings and weekends. - Working knowledge of government and community resources related to social determinants of health - Clean driving record, valid driver's license, and reliable transportation - Excellent oral and written communication skills - Positive interpersonal skills required - Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet - Bilingual (English/Spanish), strongly preferred Additional Information - The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. - Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. - Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. - Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. - Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. - Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

Assess member needs and coordinate comprehensive care plans, connecting clients to necessary services while advocating for their health. Facilitate communication among caregivers and providers to promote wellness and recovery.