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Making the Workplace Safer and Smarter
AI Product Manager
Location
Texas
Posted
64 days ago
Salary
0
Seniority
Senior
Job Description
AI Product Manager
HSI
• Define and own the roadmap for a virtual assistant driven application interface, including conversational experiences, agent capabilities, and workflow automation • Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations • Translate company strategy and customer needs into differentiated AI-driven product capabilities • Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems • Define product requirements including system behavior, prompts, guardrails, and evaluation criteria • Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments • Establish and monitor key AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates) • Lead experimentation efforts to improve model outputs, workflows, and user experience • Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization • Leverage AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications • Rapidly prototype product concepts—especially conversational flows and AI interactions—to validate ideas early • Use AI to synthesize customer feedback, support data, and usage patterns into actionable insights • Continuously evaluate and adopt new AI tools to improve product development speed and decision-making • Conduct user research and analyze customer workflows to identify high-impact AI opportunities • Partner closely with engineering, UX, data science, and go-to-market teams to deliver cohesive solutions • Serve as an internal advocate and subject matter expert for AI-driven product capabilities
Job Requirements
- Bachelor’s degree in a related field; technical disciplines preferred
- 3–6+ years of product management experience in SaaS or platform products
- Experience building or managing AI/ML-powered products
- AI & Technical Expertise
- Strong understanding of LLMs, prompt design, RAG, and AI agent workflows
- Familiarity with modern AI ecosystems (e.g., OpenAI, Anthropic, vector databases, orchestration frameworks)
- Experience defining and improving AI system performance through metrics and evaluation
- AI-Native Ways of Working
- Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) to:
- Generate and refine product requirements
- Prototype product experiences and workflows
- Analyze customer feedback and product data
- Demonstrated ability to increase speed and effectiveness by integrating AI into daily workflows
- Core Product Skills
- Strong analytical and data-driven decision-making capabilities
- Ability to translate complex technical concepts into clear, actionable product direction
- Excellent communication and cross-functional leadership skills
- Preferred
- Experience building conversational interfaces or virtual assistants
- Familiarity with human-in-the-loop systems, AI safety, or guardrails
- Experience with Agile development methodologies
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Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team. About the job Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards. Responsibilities In this role, you’ll: - Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories - Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics - Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap - Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth - Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS - Proven track record of leading successful product launches and driving product strategies - Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes - Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders - Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals - Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges - Experience with the cloud, APIs, communications, and/or enterprise software - Bachelor in Computer Science, Engineering, or equivalent practical experience Desired: - Experience building products/services related to APIs, developer experience - Experience working in a regulated ecosystem Location - This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. Compensation Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.00 - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00 - Based in the San Francisco Bay area, California: $183,960.00- $228,700.00 - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until April 24,2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
• Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories • Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics • Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap • Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth • Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.
• Gestão do Rogmap estratégico da Platadorma de Payments. • Priorizar demandas e garantir comunicação clara com stakeholders internos e externos. • Implementar soluções que integrem inteligência artificial. • Produzir documentos e playbooks que suportem a estratégia do produto. • Participar ativamente de cerimônias em conjunto com os times de tecnologia, como dailies, refinamentos e desenvolvimento, promovendo alinhamento estratégico e garantindo entregas de valor. • Lidar com incidentes na plataforma de produto, promovendo soluções rápidas e eficazes.
Digital Product Manager, Design Product
AllstateAllstate, known for its slogan “you’re in good hands,” was founded in 1931 and is now the United States' largest publicly-held insurance company. Allstate
Digital Product Manager (Design Product) remote type Fully Remote locations USA - NY (Remote) time type Full time job requisition id R27811 At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Team Allstate Technology Solutions is dedicated to creating a new type of insurance platform. By leveraging cutting edge technologies, innovative product design and true integration of artificial intelligence functions with emphasis on AI, we will revolutionize what is means to be a protection provider. Our goal is to create a truly transformational customer experience, while also enabling significant opportunities for operational efficiencies and contextual personalization. Become a part of our story. At Allstate Technology Solutions, you’ll find a collaborative and dynamic team focused on exploring new capabilities and pushing the boundaries of what is possible. The team works in a continuous innovation cycle of ideas, research, testing, analysis, and delivery. The Role As a talented Digital Product Manager, you love to execute on strategic vision and turning it into something tangible whether that be a story, a design or even code. We need you to get your hands dirty with raw data and derive meaningful and actionable insights that you can use to influence direction of product team and those that surround it. You’re an innovative thinker, an independent mover, an expert communicator, and an agile problem solver looking to join an exciting team. As an ideal candidate, you can learn and adapt quickly and are able to use every tool at your disposal—software, data, analytics and beyond—to understand and effectively tackle hard problems. You appreciate the importance working through problem statements and defining success before the team writes code. You can hop into architecture, UX, and business discussions and ensure that the team is always driving towards collective success. You’re also an individual who…. -Embraces a continuously evolving breadth of projects and goals. -Dedicates time and interest to learning and continuously improving. -Desires to contribute concretely to design sessions, analytical discussions, and retrospectives. -Innovates and problem-solves by using new modeling techniques or tools. -Takes initiative and works efficiently while maintaining a focus on the bigger picture. -Partners closely with technical and non-technical teammates to define product goals. -Works collaboratively with other team members in pursuit of a common goal and execution of shared strategy Key Responsibilities - Product Roadmap Execution: Craft and execute a comprehensive product roadmap, prioritizing features and enhancements. Ensure that portfolio of products are aligned horizontally and meeting product goals. - Problem/success understanding: Collaborate with stakeholders to define what needs to be true to meet intended outcomes, ensuring a deep understanding of user needs. - User Experience Design: Advocate and design for seamless user experiences, from concept to execution Experience - 3+ years of hands-on experience building products - Extensive track record of execution - 1+ years working in Google AI, Azure Cognitive Services, AWS Machine Learning, hands-on experience is a plus - Experience integrating AI into a products, experience executing and scaling products with AI is a plus Other Qualifications: - Agile Processes: Proficiency in Agile methodologies (e.g., iterations, point systems, refinements). - Adaptability: Comfort operating in an agile environment with ambiguity. - Data Literacy: Navigate complex data landscapes, leveraging insights to inform product decisions - Analytical skills: Ability to independently analyze and query data to find insights and understand patterns. Working knowledge of SQL and some coding skills (Python) would be a plus Supervisory Responsibilities • This job does not have supervisory duties. #LI-CJ1 Skills Agile Environments, Agile Methodology, Artificial Intelligence (AI), Digital Products, Product Business Development, Product Management, Product Strategies, Python (Programming Language), Strategic Collaborations, Structured Query Language (SQL), User Experience (UX) Compensation Compensation offered for this role is 110,000.00 - 181,025.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.



