• Own customer installations and validator onboardings end-to-end on CatalyX Blockchain Manager, including budget, timeline, resources, risks, and tasks. • Act as the primary client contact during installation, onboarding, and go-live, ensuring a predictable path from contract signature to production validator. • Lead, mentor, and grow the CX Team at capacity planning, hiring, role definition, and development paths. • Drive timely resolution of customer issues by coordinating across CX, engineering, product, SRE, and support, with clear escalation paths for production-critical incidents. • Maintain a clear delivery overview across all active engagements: validator status, onboarding stage, open issues, risks, blockers, and upcoming milestones. • Produce regular reports for internal leadership and for clients: delivery health, SLA performance, onboarding progress, incident trends, and improvement actions. • Define, document, and continuously improve CX processes for installation, onboarding, upgrade campaigns, escalation handling, and ongoing customer success. • Embed compliance, security, and business continuity requirements (DORA, SOC 2 expectations) into every engagement. • Partner with CatalyX product and IntellectEU engineering to feed customer insights back into the roadmap, and support pre-sales by representing delivery feasibility, timelines, and complexity. • Build relationships with customer stakeholders, from blockchain architects to CTOs and operations leads at Tier 1 financial institutions. • Own client usage reporting across the CatalyX suite: track validator counts, traffic consumption, tier utilisation, and feature adoption, and deliver regular usage reports to leadership and clients. • Maintain the License Support Board as the single source of truth for client information: contracts, tiers, entitlements, license terms, renewal dates, support contacts, and engagement history. • Assist account management with renewals, upsell opportunities, and client health reviews: surface usage and delivery signals that inform commercial conversations, flag at-risk accounts early, and contribute to quarterly business reviews.

• Provide player support via tickets, email, chat, and/or forums • Respond to player inquiries, issues, and feedback in a timely and professional manner • Escalate complex issues to relevant teams when necessary • Assist in drafting player-facing communications and announcements • Monitor player feedback and report recurring issues or trends • Collaborate with internal teams to improve player experience • Maintain accurate records of interactions and solutions

As a Customer Support Advisor at Booksy, you'll be on the front lines, supporting our B2B customers for the Spanish Market through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a true problem-solver, and tailoring your communication to ensure a responsive, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive Booksy every day! In this role, you'll provide support for customer queries, handling their requests and addressing concerns within established time limits, always ensuring a rapid response and that no customer is left without an answer. You'll identify customer issues and provide tailored, relevant solutions, meticulously maintaining records of all interactions in our CRM (Salesforce). Beyond direct support, you'll represent the voice of the customer, seriously following up on open conversations and reporting issues or improvement requests to enhance our solution.

Title: Customer Care Associate Location: US - Remote Job Description: Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills. Shift:1pm - 10pm EST. Essential Duties & Responsibilities - Answer inbound patient calls - Return patient calls daily and assist them with their questions regarding billing statements - Fully understand and follow all guidelines pertaining to HIPAA and PHI - Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information - Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure - Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation - Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation - Successfully work within a team environment to escalate questions and outstanding work appropriately - Own and manage open patient inquiry cases through full resolution - Assist, train, and consult with other departments as needed - Participate in the continuing education of applicable software and hardware - Participate in departmental and other meetings as requested - Ensure that management is made aware of client issues or problems in a timely manner Education and Experience - High School Diploma/GED - AS Degree or BS Degree preferred - Healthcare experience a plus - Medical software experience a plus - Medical Office experience a plus Skills, Knowledge, and Abilities - Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience - Strong customer services skills and a high level of professionalism - Strong desire to learn - Solid computer skills, including Microsoft Outlook, Word, and Excel - Able to manage a variety of tasks concurrently Work Environment/Physical Demands - While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday - This role requires that one can sit and regularly type on a keyboard the majority of the workday - This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices - Must be able to work remotely, manage workload efficiently, prioritize projects with minimal supervision, and maintain a quiet setting while working with customers - The role necessitates the ability to listen and speak clearly to customers and other associates Here’s what we can offer you in exchange for your amazing work: - Competitive pay - Medical, dental and vision benefits - Matching 401(k) - Generous paid time-off programs - Education reimbursement - Growth potential for your career - Corporate discounts At Greenway, we strive to imagine, empower, engage, and inspire. Join us! Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement.