keep reinventing
Support Engineer – Digital Front End, Software Solutions
Location
Mexico
Posted
43 days ago
Salary
0
Seniority
Senior
Job Description
Support Engineer – Digital Front End, Software Solutions
HP France
• Independently handle and resolve complex technical issues related to both hardware and software. • Provide expert-level support through various channels, including incoming customer contacts and proactive notification systems. • Respond to service, product, technical, and customer-relations questions, covering features, specifications, repairs, and support for both current and discontinued products. • Address customer inquiries based on their entitlement, from warranty issues to mission-critical support. • Proactively assist customers in avoiding or mitigating potential problems, ensuring a high level of customer satisfaction. • Accurately document all case details and resolutions in Service NOW. • Ensure cases are updated regularly with relevant information to maintain clear communication with customers and internal teams. • Share issues, resolutions, and innovative ideas with the team to foster a collaborative and knowledgeable work environment. • Participate in team meetings and contribute to continuous improvement initiatives.
Job Requirements
- Proven experience in a technical support role, preferably in software solutions.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication skills, both verbal and written.
- Proficiency with support tools and systems, particularly Service NOW.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a proactive approach to problem-solving.
- Bachelor's degree in Computer Science, Information Technology, Graphic Design or a related field preferred.
- Prepress experience is a plus (Adobe Illustrator, Adobe InDesign, Acrobat)
- Experience with Windows OS and Mac OS platforms.
- Certifications in relevant technologies or support methodologies.
- Experience with remote support tools.
Benefits
- Hybrid work environment.
- Comprehensive benefits package.
- Ongoing training and professional development opportunities.
Related Guides
Related Job Pages
More Frontend Engineer Jobs
Web Developer
CrosswaySalary Range: $80,000-$100,000 annually. Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries.
Role Description The Web Developer (Django) is responsible for creating products and experiences that present Crossway content to the marketplace with truth, beauty, and excellence. This role will be primarily focused on web application development. Remote candidates are acceptable, though preference will be given to those who can meet periodically in Wheaton, IL. The Web Developer (Django) will meet on a regular basis with the Director of Web Development for the purpose of collaboration, reviewing progress, and evaluating results, and will be prepared to provide updates on the status of assigned responsibilities. Specific Responsibilities: - Development of existing and future web products and experiences - Related services and API development - Web infrastructure maintenance - Other duties as assigned Qualifications - Proficiency in web application development, including Python, Django, HTML, JavaScript, SQL, and Git - Passion for excellence and attention to detail - Organized, self-motivated, and good interpersonal skills Requirements - Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God’s grace: - To bring men, women, and children to Christ as their Lord and Savior; - To help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; - To bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; - To glorify our Lord and Savior Jesus Christ in every way. - A love for God’s Word and His church. - Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine. - A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church. - Pleasing personal demeanor with a willing, servant’s heart. - Creative, energetic, organized, timely, excellence in execution. Benefits - Comprehensive medical, dental, and vision plans for full-time employees after 30 days of employment with employer contribution to costs - Three medical plan options available with monthly premium costs for a family from $125-$300 - Life, long term, and short term disability insurance for full-time employees paid by company - Additional voluntary life insurance offerings paid by employee - Paid vacation and illness days for full-time employees (part-time employees PTO accrual based on hours worked) - 11 paid holidays for full-time employees (part-time employees holiday pay dependent on schedule) - Participation in retirement plan including 25% company match of up to $1,500 for full-time and part-time employees (temporary employees not eligible) Salary $70k-$90k yearly; Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries.
• Work closely with our project managers, business analysts, QA team, and solution architects to deliver high-quality, high-performance CMS solutions within our clients’ deadlines and budgets • Provide solutions to front-end challenges following best practices • Write elegant and high-performance code • Participate in story refinement and requirements analysis • Develop solutions based on user stories • Follow Agile methodology • Create clear and maintainable projects, documentation, prototypes, and other technical deliverables • Ensure secure development practices and compliance with standards • Improve technical aspects of the product by identifying issues in architecture, performance, code, or processes • Participate in development and improvement activities based on designs proposed by the architect/technical lead
POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! About Incode Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative. The Impact You’ll Make As our Web Engineer for Antifraud, you'll play a pivotal role in building Incode's visual fraud investigation platform from the ground up. You will design and implement an interactive graph explorer that empowers fraud analysts to uncover hidden connections across identities, devices, and behavioral signals, including an embeddable graph visualization capability that brings these insights directly into other Identity Verification components and workflows. What You’ll Own & Drive - Web Application Development – Design, build, and maintain scalable, reusable, and high-performance web applications using modern frameworks and technologies. - Front-End Excellence – Collaborate with designers and backend engineers to translate UI/UX designs into responsive, interactive user experiences. - Performance & Optimization – Continuously optimize applications for speed, scalability, and cross-browser compatibility. - System Integration – Develop and maintain seamless integrations with backend services and APIs to ensure smooth data flow and reliability. - Security & Stability – Implement web security best practices, ensuring data protection and the integrity of all applications. - Code Quality & Collaboration – Participate in peer reviews, maintain high coding standards, and contribute to improving development processes and tooling. - Innovation & Continuous Learning – Stay current with emerging technologies, frameworks, and best practices to drive innovation across the engineering organization. The Qualities That Set You Apart - Engineering Craftsman – You write clean, maintainable code and design scalable systems that stand the test of time. - Collaborative Builder – You thrive in cross-functional teams, translating design and product requirements into elegant, functional code. - Performance-Driven – You understand the nuances of web optimization, from responsive layouts to micro-interactions that enhance UX. - Security-Minded – You build with integrity and rigor, prioritizing data protection and application security. - Problem Solver – You excel at debugging, diagnosing issues, and finding creative solutions under pressure. - Curious & Evolving – You’re always learning—whether exploring new frameworks, mastering WASM, or experimenting with SDK design. Your Background - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). - Proven expertise with modern front-end technologies: HTML, CSS, JavaScript, TypeScript, and frameworks like React, Angular, or Vue. - Strong understanding of responsive design, cross-browser compatibility, and web performance optimization. - Experience with Git (CLI-based workflows), branching strategies, and code review processes. - Familiarity with CI/CD pipelines, Agile/Scrum methodologies, and tools like Jira or Notion. - Experience integrating with RESTful APIs and backend systems. - Excellent communication and teamwork skills, with fluency in English. Nice to have: - Experience with WebGL or canvas-based rendering for large-scale graph layouts. - Exposure to fraud, IDV, KYC, AML product domains. - Knowledge of graph data structures and traversal algorithms. - Backend development experience with Java/Kotlin and the Spring framework ecosystem. - Knowledge of cloud environments like AWS, Azure or Google Cloud. Why Incode? - Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically. - Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years. - Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category. - Ownership & Autonomy – Operate like a founder with the resources of a unicorn. - Global Impact – Every program you launch will reverberate across industries and continents. Ready to ignite the future of trust? Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum. Aspects of our Culture: - High performance - Freedom & responsibility - Context, not control - Highly aligned, loosely coupled - Continuous Feedback - Promotions & Development - Learn more about Life at Incode! Benefits & Perks: - Flexible Working Hours & Workplace - Open Vacation Policy Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you. Applicant Data Privacy: We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
• Design and build scalable React applications using a modern TypeScript-first stack. • Implement modular feature-based architecture with clear separation between UI, state, and data layers. • Ensure high performance and responsiveness across complex data-heavy interfaces. • Develop interactive dashboards and tools for time-series data using Apache ECharts. • Translate complex data processing steps into intuitive multi-stage user workflows. • Integrate REST APIs using structured service layers and hooks. • Implement real-time features using Socket.IO for pipeline updates, notifications, and system status. • Write and maintain unit and integration tests using Vitest and Testing Library.




