• Build and maintain WordPress websites: custom themes, page builder builds (Elementor, WP Bakery), content updates, and troubleshooting • Implement designs precisely: responsive layouts, interactions, cross-browser support • Work within a headless WordPress architecture: connecting WP as a CMS to a decoupled front-end layer • Support our migration to a modern static-site front end (Astro-first, but experience with Next.js, Nuxt, or comparable frameworks is welcome) • Improve site performance and Core Web Vitals (LCP, CLS, INP), caching, image optimization, and best practices • Ship landing pages and experiments for paid campaigns • Support integrations: forms/CRM, call tracking, analytics, pixel/tag setup, server-side tracking • Help with technical SEO implementation: schema, redirects, sitemaps, indexation issues, internal linking • Debug and resolve issues across environments: plugins, theme conflicts, hosting quirks, DNS, SSL • Collaborate in a team workflow: tickets, code reviews, QA checklists, and documentation

• Build and maintain WordPress websites: custom themes, page builder builds (Elementor, WP Bakery), content updates, and troubleshooting • Implement designs precisely: responsive layouts, interactions, cross-browser support • Work within a headless WordPress architecture: connecting WP as a CMS to a decoupled front-end layer • Support our migration to a modern static-site front end (Astro-first, but experience with Next.js, Nuxt, or comparable frameworks is welcome) • Improve site performance and Core Web Vitals (LCP, CLS, INP), caching, image optimization, and best practices • Ship landing pages and experiments for paid campaigns • Support integrations: forms/CRM, call tracking, analytics, pixel/tag setup, server-side tracking • Help with technical SEO implementation: schema, redirects, sitemaps, indexation issues, internal linking • Debug and resolve issues across environments: plugins, theme conflicts, hosting quirks, DNS, SSL • Collaborate in a team workflow: tickets, code reviews, QA checklists, and documentation

• Work closely with our project managers, business analysts, QA team, and solution architects to deliver high-quality, high-performance CMS solutions within our clients’ deadlines and budgets • Provide solutions to front-end challenges following best practices • Write elegant and high-performance code • Participate in story refinement and requirements analysis • Develop solutions based on user stories • Follow Agile methodology • Create clear and maintainable projects, documentation, prototypes, and other technical deliverables • Ensure secure development practices and compliance with standards • Improve technical aspects of the product by identifying issues in architecture, performance, code, or processes • Participate in development and improvement activities based on designs proposed by the architect/technical lead

• Independently handle and resolve complex technical issues related to both hardware and software. • Provide expert-level support through various channels, including incoming customer contacts and proactive notification systems. • Respond to service, product, technical, and customer-relations questions, covering features, specifications, repairs, and support for both current and discontinued products. • Address customer inquiries based on their entitlement, from warranty issues to mission-critical support. • Proactively assist customers in avoiding or mitigating potential problems, ensuring a high level of customer satisfaction. • Accurately document all case details and resolutions in Service NOW. • Ensure cases are updated regularly with relevant information to maintain clear communication with customers and internal teams. • Share issues, resolutions, and innovative ideas with the team to foster a collaborative and knowledgeable work environment. • Participate in team meetings and contribute to continuous improvement initiatives.