• Independently handle and resolve complex technical issues related to both hardware and software. • Provide expert-level support through various channels, including incoming customer contacts and proactive notification systems. • Respond to service, product, technical, and customer-relations questions, covering features, specifications, repairs, and support for both current and discontinued products. • Address customer inquiries based on their entitlement, from warranty issues to mission-critical support. • Proactively assist customers in avoiding or mitigating potential problems, ensuring a high level of customer satisfaction. • Accurately document all case details and resolutions in Service NOW. • Ensure cases are updated regularly with relevant information to maintain clear communication with customers and internal teams. • Share issues, resolutions, and innovative ideas with the team to foster a collaborative and knowledgeable work environment. • Participate in team meetings and contribute to continuous improvement initiatives.

• Independently handle and resolve complex technical issues related to both hardware and software. • Provide expert-level support through various channels, including incoming customer contacts and proactive notification systems. • Respond to service, product, technical, and customer-relations questions, covering features, specifications, repairs, and support for both current and discontinued products. • Address customer inquiries based on their entitlement, from warranty issues to mission-critical support. • Proactively assist customers in avoiding or mitigating potential problems, ensuring a high level of customer satisfaction. • Accurately document all case details and resolutions in Service NOW. • Ensure cases are updated regularly with relevant information to maintain clear communication with customers and internal teams. • Share issues, resolutions, and innovative ideas with the team to foster a collaborative and knowledgeable work environment. • Participate in team meetings and contribute to continuous improvement initiatives.

Role Description The Web Developer (Django) is responsible for creating products and experiences that present Crossway content to the marketplace with truth, beauty, and excellence. This role will be primarily focused on web application development. Remote candidates are acceptable, though preference will be given to those who can meet periodically in Wheaton, IL. The Web Developer (Django) will meet on a regular basis with the Director of Web Development for the purpose of collaboration, reviewing progress, and evaluating results, and will be prepared to provide updates on the status of assigned responsibilities. Specific Responsibilities: - Development of existing and future web products and experiences - Related services and API development - Web infrastructure maintenance - Other duties as assigned Qualifications - Proficiency in web application development, including Python, Django, HTML, JavaScript, SQL, and Git - Passion for excellence and attention to detail - Organized, self-motivated, and good interpersonal skills Requirements - Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God’s grace: - To bring men, women, and children to Christ as their Lord and Savior; - To help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; - To bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; - To glorify our Lord and Savior Jesus Christ in every way. - A love for God’s Word and His church. - Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine. - A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church. - Pleasing personal demeanor with a willing, servant’s heart. - Creative, energetic, organized, timely, excellence in execution. Benefits - Comprehensive medical, dental, and vision plans for full-time employees after 30 days of employment with employer contribution to costs - Three medical plan options available with monthly premium costs for a family from $125-$300 - Life, long term, and short term disability insurance for full-time employees paid by company - Additional voluntary life insurance offerings paid by employee - Paid vacation and illness days for full-time employees (part-time employees PTO accrual based on hours worked) - 11 paid holidays for full-time employees (part-time employees holiday pay dependent on schedule) - Participation in retirement plan including 25% company match of up to $1,500 for full-time and part-time employees (temporary employees not eligible) Salary $70k-$90k yearly; Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries.

• Work closely with our project managers, business analysts, QA team, and solution architects to deliver high-quality, high-performance CMS solutions within our clients’ deadlines and budgets • Provide solutions to front-end challenges following best practices • Write elegant and high-performance code • Participate in story refinement and requirements analysis • Develop solutions based on user stories • Follow Agile methodology • Create clear and maintainable projects, documentation, prototypes, and other technical deliverables • Ensure secure development practices and compliance with standards • Improve technical aspects of the product by identifying issues in architecture, performance, code, or processes • Participate in development and improvement activities based on designs proposed by the architect/technical lead