• Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. • Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. • Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach. • Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed. • Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end. • Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward. • Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.

Role Description Grow Space Engineers. That's it. Your job is to turn a cult classic into something bigger - more players, more revenue, a successful SE2 launch. You report directly to the CEO. You own franchise growth - and the delivery it depends on. What You´ll Do - Own SE franchise growth - SE2 exit from early access, SE1 cross-sell, the whole funnel - Build the growth engine - Creator partnerships, Steam visibility, campaigns, monetization strategy. We have a tiny marketing team. You'll shape it. - Lead SE2 - Work directly with production leads to ship SE2 out of early access. On time, at quality, right scope. You own the outcome, not just the strategy. - Oversee SE1 at a high level - Cross-sell, lifecycle, keeping the engine running - Convert the existing base - 6M SE1 owners is a massive acquisition channel that's barely been touched - Be a business partner to the founder - Not a middle manager waiting for instructions - Raise the bar - We have a high-standards culture. Your job is to push it higher, not maintain it. That means honest feedback, clear expectations, and the courage to have hard conversations when they matter. - Stay close to execution - To spot blockers, force trade-offs, and step in where escalation is needed — while teams handle normal day-to-day delivery. - Bridge core community and mainstream growth - Understand what existing Space Engineers players value, where the product loses new players, and how to grow SE2 into a bigger, more accessible success without flattening its identity. What You Won't Do - General operations or administration - Own every individual task or solve every small problem personally. Teams are expected to handle normal day-to-day execution. - Creative or technical direction. Founder stays hands-on there. - Approve budgets unilaterally. You propose, CEO decides. What Makes This Interesting - A franchise with room to run. - 13 years in the market, three major updates a year, deeply engaged community. The player base keeps growing — and we haven't done any paid acquisition yet. - Real authority within clear lanes. - You'll work directly with the founder as a business partner. You own growth, commercial strategy, and execution. The founder remains hands-on in creative and technical direction. Strategic decisions, real ownership, direct impact. - AI intersection. - Our sister company GoodAI does serious AI research and swarm robotics. AI companions and AI NPCs may come to SE. This isn't a buzzword — it's the roadmap. - Independent, European, founder-led. - ~80 people. One owner. No publishers. No committees. - A real product challenge. - Space Engineers already has a loyal core audience. The opportunity now is to grow beyond it without losing what made it special in the first place. This Role Is NOT For You If - You think strategy means a 40-slide deck. Here it means: whiteboard, 15 minutes, what would you do? - You need a big org to be effective. We're ~80 people, founder-led, and we like it that way. - You're looking for a safe role. This is a reset, not a continuation. We are in a scale-up / acceleration moment. - You can't work within CET ±2 hours. - You lead by consensus. We respect people, but we don't wait for everyone to be comfortable before moving. Location Remote. CET ±2h timezone required. Compensation Competitive salary + profit share tied to company performance. What you’ll find at Keen Software House: - Impact - Leave your mark on one of the most technically ambitious sandbox engineering games ever made. - Join an international team tackling hard problems. - How we work - Hybrid by default: work from home when you want. - Low bureaucracy, fast decisions. - Time off & wellbeing - 5 weeks’ vacation. - Flexible sick leave. - Workspace - Modern offices at Oranžerie, Prague — quiet focus zones, beautiful garden, great daylight, quality equipment, bike storage, gym and shower, fully stocked kitchen, lunches prepared by our private chefs. - Community - Regular team breakfasts, workshops, and relaxed meetups (BBQ, game nights, parties, teambuildings). To Apply Please send us the following: - CV - keep it tight - 90-day plan (max 1 page) - what would you actually do? Be specific. - One growth example - a time you grew a player base, audience, or business. Include numbers. - No cover letters about your passion for gaming. Show us what you'd do.

• Identify current and future customer program requirements through interactive discussions. • Provide product, service, and technical information in response to customer inquiries. • Prepare and deliver training sessions and pre-sales product demonstrations of SFS products and capabilities. • Lead customer engagements as the application and system integration expert. • Collaborate with Sales and Program Management teams to grow the business while ensuring high customer satisfaction. • Support integration of SFS software and hardware into customer systems. • Serve as the primary interface between Sales and Engineering teams to address customer needs. • Perform on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration. • Diagnose complex technical issues and develop solutions to maintain system uptime and reliability. • Provide feedback to engineering teams to implement design improvements based on field experience. • Train end-users and internal staff on proper system operation, maintenance, and safety protocols. • Document field activities, prepare reports, and maintain accurate records for compliance and quality assurance.

Primary Purpose of Job: Contribute to the ongoing growth of Stantec ResourceNet India Private Ltd. by providing technical expertise in the Environmental Services sector. As an Environmental Engineer, you will play a key role in a wide variety of Terrestrial and Water Environmental projects. This position is anticipated to consist of Environmental Impact Assessment (EIA) studies, Phase I and II ESA (Environmental Site Assessment), Impact Assessment and Permitting, Air Quality and Odor Modelling, EHS compliance, Site investigation and remediation, Climate Change and Sustainability. Support project managers/team leader by providing technical support to ensure that project outcomes in terms of budget, schedule, technical and quality standards, meet both the client and Stantec expectations. Key Accountabilities: Primary responsibilities will be related to performing key tasks to support Terrestrial and Water Environmental components of projects. Responsibilities are anticipated to include but are not limited to the following: - Be responsible for adhering to Health, Safety, Security and Environment (HSSE) Policies, Procedures, Standards and Guidelines in the execution of all work. - Learn and apply new technical skills for the design, planning, and execution of environmental projects. - Analysis of field sample data including soil, water, sediment, air, and biota as required by the projects. In case of remote working work on the post processing of site surveys. - Work as part of small and large teams both in person and remotely. - Manage tasks and project work under senior’s guidance according to approved scopes of work and deliver quality reports on schedule and within budget. - Support project budgeting and scheduling. - Prepare reports, workplans and proposals using Stantec templates and following the quality standards. - Participate in business development activities, including preparing proposals and building relationships with current and prospective clients. - Interact and interface with clients and environmental regulators where appropriate. - Assist in analyzing current and emerging technical issues. - Apply technical and business knowledge and methods to develop creative, effective, and economical solutions to address project concerns. - Execute specific technical tasks or requirements for projects. - Contribute to Stantec’s corporate profile through active participation in professional associations and committees. Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.