• Sales support: Support unit sales teams by analyzing data and providing management reports that guide day-to-day activities. • Performance and KPI analysis: Monitor commercial results and key performance indicators (KPIs), generating actionable insights to support leadership decision-making. • Lead-generation campaign management: Track campaigns in partnership with the Marketing team, analyzing the enrollment funnel (leads, conversion rates, and volume), and supporting units with related customer interactions. • Re-enrollment and retention management: Monitor units' re-enrollment funnel, identifying opportunities for improvement to reduce churn and increase student lifetime value (LTV). • Process and analytics development: Contribute to the continuous improvement of commercial processes, promoting automation of routines and increasing the area's analytical maturity. • Commercial analyses and initiatives: Support the creation and analysis of strategic materials for the commercial cycle, including campaign blitzes (mutirões), promotions (such as "Salta Pontos"), and other initiatives to drive results. • Customer support channels management: Act as the person responsible for operating Blip, ensuring efficient service and quality in the customer journey.

Job DetailsLevel: EntryJob Location: Remote - Baltimore, MD 21244Education Level: 4 Year DegreeSalary Range: $61,750.00 - $89,250.00 Salary/yearCompany Overview Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities. Position Overview The Junior Program Control Analyst supports the Index Delivery organization by assisting with basic project financial tasks, data review, and reporting. Working closely with and under the guidance of more senior Program Control Analysts, this role helps keep project financial information organized, accurate, and up to date. This position is collaborative and hands‑on, supporting day‑to‑day program activities as well as special projects when needed. Responsibilities include routine project maintenance, assisting with analyses and reporting, supporting bid and pricing efforts, and contributing to team improvement initiatives. The role is well suited for someone who is detail‑oriented, eager to learn, and able to manage multiple priorities in a fast‑paced environment. Responsibilities Support Program Control Analysts with day‑to‑day activities, including ad hoc tasks, meeting participation, and basic Unanet support. Assist with the setup and maintenance of projects, task/charge codes, and labor categories within Unanet, ensuring information is accurate and up to date. Help review, validate, and reconcile project financial and performance data to support accurate reporting. Participate in modification pricing activities by assisting with cost input development and data gathering. Provide basic Unanet support and troubleshooting assistance to project managers as needed. Contribute to department initiatives focused on process improvement and standardization. Support additional organizational needs, including project‑specific tasks, new bid pricing support, corporate‑level analyses, and other ad hoc requests. Qualifications US citizen or Authorized to Work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust. Bachelor’s degree in finance, Business Administration or higher in relevant discipline required. Proficiency in Microsoft Excel required. Preferred, Experience using Unanet or similar project management/financial systems. Ability to demonstrate excellent written and oral communication required. Attention Candidates We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com. If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration. The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities. Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! The FIU Analyst/Fraud Investigations is responsible for external fraud investigation cases, ensuring compliance with all policies and procedures, as well as all applicable state and federal banking regulations, minimizing loss exposure to the Bank and the Bank’s customers. Responsibilities include investigating multiple fraud typologies and preparing accurate, complete and timely Suspicious Activity Reports (SARs). Essential functions can vary based on specific duties assigned. It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations. Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank’s BSA/AML/OFAC Program. Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination. ESSENTIAL FUNCTIONS - Investigate referrals of suspicious activity related to potential external fraud and financial crimes - Responsible for timely and complete documentation of investigative activity in the designated case management system, the collection and compilation of relevant evidence to support the case, and the preparation of well-constructed, complete, and accurate Suspicious Activity Reports (SARs) on applicable cases. - Research and analyze high-risk transactions across all payment channels with a sense of urgency; - Conduct due diligence, evaluate the circumstances, and recommend appropriate risk-based actions for any cases of potential fraud; escalate as necessary; - Collaborate with personnel from other departments when conducting investigations, as appropriate; - Document all findings in a centralized case management system to ensure complete documentation is maintained as required; - Communicate with FIU management on internal control deficiencies detected during the account monitoring/investigative processes; - Maintain knowledge of the bank’s products, services, customers and geographic locations, and the potential fraud risks associated with those activities; - Maintain proficiency in all aspects of BSA/AML compliance; - Adhere to all provisions of South State Bank policies and procedures, including the confidentiality policy, code of ethics and BSA/AML/OFAC policies and procedures; - Other duties and responsibilities may be assigned, according to the needs of the bank Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES - Strong critical thinking, analytical and problem-solving skills; - Strong verbal and written English communication skills. - Subject matter expertise in a wide range of fraud typologies including online banking fraud, account takeovers, check fraud, debit card fraud, ATM investigations, ACH/Zelle fraud, and business email compromise - Ability to identify fraudulent, unusual and/or suspicious activity and understand when it needs to be escalated; - Ability to perform a detailed analysis of accounts and relationships; - Ability to work and thrive in a fast paced, high intensity, high demand and deadline driven environment; - Self-motivated, dependable, adaptable, and detail-oriented with strong research and organizational skills; - Ability to handle and accomplish multiple tasks and resolve competing priorities effectively; - Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus; - Excellent oral and written communication skills; - Ability to draft reports, prepare documents, and compose letters, memorandums, and business correspondence; - Ability to interface with all business lines and legal entities and people of varying level, title and knowledge; - Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and anti-money laundering Qualifications, Education, and Certification Requirements - Education: Bachelor’s degree preferred - Experience: - Minimum of 5 years extensive fraud and/or BSA/AML experience in a financial institution - Experience conducting bank fraud investigations - Experience in writing quality SARs and reviewing SARs written by others. - Certifications/Specific Knowledge: - In-depth knowledge of all fraud typologies and experience conducting fraud investigations for financial institutions. - Working knowledge of payment rails such as wire, ACH, debit cards, and checks. Knowledge relating to RTP, credit cards, and cryptocurrencies such as Bitcoin is helpful - BSA/AML regulations related to suspicious activity monitoring and reporting; - Familiarity with various fraud detection and AML monitoring systems; Verafin experience preferred. - Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions; - CFE (Certified Fraud Examiner) and/or CAFP (Certified AML and Fraud Professional) and/or CAMS (Certified Anti-Money Laundering Specialist certification preferred TRAINING REQUIREMENTS/CLASSES - New Employee Orientation - Required annual compliance training - System-specific training as necessary to perform duties - FIU/Financial crimes training as assigned by the Chief BSA Officer PHYSICAL DEMANDS - Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday. - Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift. - Must be able to hear and communicate with coworkers and customers throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours. - Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes. - Must demonstrate excellent people skills with customers and coworkers. - Must be willing to function as a team member. - Must be willing to demonstrate commitment to South State Bank’s mission and goals. These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required for attendance at meetings as needed. Equal Opportunity Employer, including disabled/veterans.

Job Information Job Title: Server Analyst Job Requisition ID: 80192 Ministry: Technology and Innovation Location: Greater Calgary area (Remote) Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: April 30, 2026 Classification: Systems Analyst 2 Salary: $3,189.98 ​ to $4,379.96/ bi-weekly ($83,258 - $114,316/ year) Technology and Innovation Ministry is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us! Role Responsibilities Power the technology backbone of government, driving secure, high-impact infrastructure that enables services used by millions every day. The Technical Services Unit delivers and evolves the Government of Alberta’s core IT infrastructure and shared services across a hybrid environment (on-premises and cloud), supporting secure, reliable access to critical systems across ministries. Reporting to the Team Lead, Server Operations, this role designs, implements, and supports enterprise server infrastructure and IMT services. You’ll apply IT service management best practices to solve complex challenges, contribute to high-impact, cross-government initiatives, and ensure the stability and performance of critical systems. Working both independently and as part of a collaborative team, you’ll bring innovative thinking to continuously improve technologies and processes, with opportunities to guide junior team members. This role requires security clearance and participation in on-call support as needed. Responsibilities: Some of the responsibilities of this position include but are not limited to: - Deliver and support core IT services by maintaining infrastructure, managing changes, prioritizing work, and proactively addressing risks. - Provide technical support and continuous improvement for applications, including maintenance, upgrades, troubleshooting, and user support. - Collaborate with clients, vendors, and internal teams to resolve issues, enhance services, and ensure high customer satisfaction. - Contribute to projects by supporting planning, implementation, testing, and adoption of new technologies and solutions. - Maintain documentation, reporting, and technical knowledge while staying current with emerging infrastructure and cloud technologies. To be successful in this position, you will demonstrate: - Knowledge of Government IT policies and legislation and an understanding of its application on related assignments. - Understanding of project management concepts and processes. - The ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints. - Strong communication skills to explain IT concepts, consult with stakeholders and provide guidance. - Strong organizational skills. Future-Focused Skills Matter While prior AI experience is not required, we’re seeking candidates with a strong interest in emerging technologies and a drive to improve and automate IT services. The ideal candidate is curious, adaptable, and eager to leverage modern tools to enhance performance, streamline processes, and support data-driven insights. Please click on this link to view the job description for this position. APS Competencies Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf. - Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment. - Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions. - Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind. - Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others. Qualifications Required: - University degree in a related field such as Computer Science, Information Technology. - 2 years of related experience in IT server operations for an enterprise organization. Equivalencies: Equivalencies are considered: - A related two-year diploma in related discipline from a recognized post-secondary institution and four (4) years related experience; or - A related one-year certificate from a recognized post-secondary institution and five (5) years of related experience. Assets: - Thorough knowledge of computer science concepts and methodologies (software, infrastructure, programming, network and mainframe products, and systems management). - Knowledge of Government IT policies and legislation and an understanding of its application on related assignments/projects. - Understanding of project management concepts and processes. - Formal training in Microsoft Windows OS (2016-2022), Azure Cloud Services, AWS Cloud Services and Power-Shell scripting is required. - Knowledge and understanding of technologies employed, such as Hardware Systems (HPE / CISCO), Configuration Management (Endpoint Manager), Virtualization (VMware/Hyper-V) and Infrastructure as Code (Terraform/Ansible) experience and training would be an asset. - A general understanding of IT policies and programs, CIS Security Controls and ITIL Practices. - The ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints is essential. - Strong communication skills are required to explain IT concepts, consult with stakeholders and provide guidance. - Strong organizational skills. (Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards. Notes Term of Employment: Permanent full-time position. Hours of Work: 36.25 hours per week Location: Greater Calgary area (Remote) This position is eligible for remote work. You must reside in Greater Calgary Area, Alberta to work remotely for this position. This position requires occasional travel to data centres in Calgary area. Final candidates will be required to undergo enhanced security screening. Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. Links and information on what the GoA have to offer to prospective employees: - Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx. - Public Service Pension Plan (PSPP) - https://www.pspp.ca. - Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits. - Professional learning and development - https://www.alberta.ca/professional-development-support-directive. - Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca. - Positive workplace culture and work-life balance. - Leadership and mentorship programs How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information. It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html). It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.