• Serve as an internal and external point of expertise for PRD clients, helping to facilitate escalations, concerns, and overall account sentiment • Apply FactSet proprietary coding and screening expertise to support client technical and workflow needs, translating business objectives into data logic and queries • Consult with clients, product managers, and engineering teams to advise on PRD content, enhancements, upsell opportunities, and any risks • Close collaboration with DSO Implementation, client services, and with Level 2 Data Excellence teams • Proactively partner with client services to identify gaps, enhancements, and trends in the PRD solutions to address with internal and external stakeholders • Liaise the troubleshooting of complex data issues, reconciling of mismatches, and resolution of challenges with feed integrations to maintain consistency and reliability • Develop training materials and deliver sessions (internal and external) to promote understanding of client PRD processes • Deliver ongoing education and mentorship for colleagues and clients—helping them better leverage core PRD capabilities and how they are being used by clients • Contribute to product development initiatives and fact-finding for new data features and content launches based on client feedback • Cross regional collaboration standards to ensure consistent approach to existing and prospective PRD clients

• The Technical Account Manager will also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions. • The Technical Account Manager will be assigned a book of Safe City and Drones as First Responder accounts and be responsible for creating and executing a training plan for all Flock Safety products that account has. • The Technical Account Manager will also serve as frontline support for the Safe City and help escalate and resolve technical issues as they arise. • This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience. • This role will require up to 70-80% travel and you must be located in a MST/PST timezone.

Job Description Summary Job Description GE Vernova (NYSE: GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. Learn more at www.gevernova.com Job Description Summary The Technical Field Advisor (TFA) provides on-site technical direction to customer-owned utility and industrial power plants for their Steam Turbine Generator System(s). The TFA is responsible for reviewing plant engineering documents and P&ID’s, troubleshooting of plant systems and equipment, planning, organizing, integrating and direction of resources such as labor, tools and materials as required to complete the work scope according to contractual requirements. The primary responsibility of the TFA is to safely manage the maintenance and repair of the various equipment used in power generation applications. You may be assigned other duties to help proactively drive our Steam Power vision and align with our organization’s core values. This position is available remotely within the U.S. and expected to travel 80% annually. Travel will primarily be within the U.S. but may include international travel to Canada. Continuous employment is dependent on successful completion of formal training provided by General Electric. Candidates may receive offers of employment at varying levels of seniority based on the candidate’s qualifications and relatable experience. Your Role: - Manage, perform, coordinate, and/or monitor Steam Power site activities. - Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation. - Respond to requests for emergency repairs and services to troublesome equipment. - Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites. - Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis. - Signs off on all changes implemented. - Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage. - Prepare timely and accurate technical reports for customer records and a reference for future outages. - Ensure all parts needed for the job are shipped to the site. - Perform aftermarket upgrades that need to be performed at the site level. - Supervise critical tasks when these activities are performed by third parties (as measuring, dimensional checks, other considered by the management). Required Qualifications - Bachelor's degree in STEM (Science, Technology, Engineering, Math) or related discipline from an accredited university with a 3.0 or higher GPA; or a High School Diploma / GED with 4+ years of experience in a Field Services or power generation equipment maintenance role. - Ability to obtain Unescorted Security Clearance to Nuclear Facilities across NAM Desired Qualifications - Experience working on customer sites. - Technically oriented, fast-learner, self-starter (need people who need little direction, willing to do self-study, self-directed) - Solid understanding of Steam Turbine Operation and Controlling Parameters OR Steam Boiler Operational Principals - Strong technical skill in reading and interpreting electrical/mechanical flow and instrument diagrams dial and laser alignment and thermal growth equipment. - Employment is contingent upon acceptable results of your pre-employment background and drug screening (to be taken within 48 hours of your receipt of the test paperwork). You may receive specialized classroom and laboratory training to prepare you for your assignment. You will be expected to complete periodic training to meet competency requirements for the position. All training courses attended must be successfully completed as a minimum requirement for employment. About Us For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay for this position in $75,000 USD Annually (role is OT eligible). The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position will stay open on the career website until at least July 26, 2026. Benefits Available to You: GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits - Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements. - A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today. - GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: July 27, 2026 For candidates applying to a U.S. based position only: *The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This posting is expected to remain open for at least seven days after it was posted on April 16, 2026. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance and 12 paid holidays. New hires also receive 40 hours of personal business time, 160 hours of personal illness and caregiving time (subject to state law), and two weeks of annual vacation (which may be pro-rated based on start date). GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

• Owning the Technical Relationship • Driving Customer Success & Adoption • Delivering Strategic Value • Demonstrating Technical Expertise & Problem Solving • Driving Growth & Expansion