• Own the end-to-end technical delivery of customer deployments • Partner with Solution Architects for technical configurations • Drive implementations to customer acceptance • Configure customer’s technical specifications and integration requirements • Resolve technical issues during installation • Collaborate with product and engineering teams

Title: Jr Implementation Engineer (Remote) Location: Dallas, US, TX, 75202 Company: DataBank Holdings Position: Jr Implementation Engineer (Remote) Status: Full Time Shift: First (Day) Req #: 10978834 Location: 400 S Akard Street, Dallas, US, TX, 75202 Job Category: Managed Services Job Description: DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. As a junior member of the Implementation team, you will collaborate with other highly skilled technical staff, across DataBank, who are responsible for the engineering of the cloud compute, disaster recovery, storage, backup, OS and application layers of DataBank's overall product stack and internal systems. This position's primary responsibilities will be to assist in basic tasks quickly and efficiently to lighten the workload of the more senior members of the team. We expect you to have the basic tools and aptitude but we will teach you what you don't know. Attitude and a hunger to learn are the best attributes for this position. We're looking to pull the go to person in a smaller support team and bring them up to our level. This role will require daily interactions with technical and non-technical customers and decision makers via phone, video conferencing, email, chat and occasional in-person meetings. Effective written, verbal and expressive communications are a vital component to this positions success. Effective customer service skills, a personable demeanor, follow through, and effective organizational, problem solving and time management skills are imperatives. Primary responsibilities and duties include: - Customer On-boarding - using our existing Customer Portal to walk customers through getting connected to their new servers, and developing a list of tasks to get them up and running - Assist in basic tasks such as: Point to point tunnel configuration, new user DUO setup, Cloudflare staging, data and database migrations, ACL updates, custom scripting on repeatable tasks - Stage and Migrate systems - Assist customers in getting their web apps and databases moved over to your newly staged environment for testing and troubleshooting. Help them plan a successful cutover to ensure a smooth and painless transition between the old and new environment - Work with the Project Management team on larger implementations and project manage smaller projects directly. - Create well written and concise documentation for all deployed platforms - Meet project deadlines and manage and prioritize multiple simultaneous projects while adhering to a time allocation model. - Effectively communicate at all levels of the organization - Make decisions and judgments based on standard procedures. Ability to multi-task, prioritize, manage workload and adapt to changing business conditions - Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent. - Demonstrate critical thinking and problem solving skills - Other duties as assigned Organizational Considerations: Candidates must have the ability to prioritize projects and/or tasks. This position requires regular scheduled and occasional unscheduled work to be performed after business hours. In the case of outages / critical incidents, the candidate must be able to work alone or within a team environment until the problem is resolved. Certifications, Education and Experience: 2-4 years of Experience in multiple web technologies: - Web Servers (IIS, Apache, NGINX) - Database Servers (MSSQL, MySQL, MongoDB) - Web Based Programming Languages (.NET, PHP, ColdFusion, Javascript) - RDS Farms, exchange servers, Terminal Services - Virtualization (VMWare) - Firewalls/VPN (Cisco) - Basic knowledge of protocols and services including: TCP/IP, DNS, SMTP, POP3, FTP, telnet, ping, SSH, and HTTP/HTTPS - Bachelor's Degree in Information Technology or Computer Science a plus but not required - Equivalent work experience can be substituted for college education Benefits: - Health, Vision, and Dental Insurance Packages - Short-term and Long-Term Disability Insurance - Life Insurance - 401k with company match - 3 Weeks' Paid Time Off & Paid Holidays

Overview Our sellers are key to how customers and partners understand Microsoft’s products and strategies, but how do we align the conversations of thousands of sellers with each other and with the company’s strategy? Making sure that the sellers are having the right conversations at the right time is key to the company’s success, and the Worldwide Incentive Compensation team connects strategy to seller behavior in one of the most important ways: by aligning company aspirations with seller incentives. Worldwide Incentive Compensation (WWIC) is the team at Microsoft that is responsible for the design, implementation and operations related to the sales and incentive plans across all of Microsoft, impacting 40K+ employees. Our vision is to embody best-in-class, design-to-deployment incentive compensation that inspires sellers to maximize their success and rewards and enables sustainable growth, share, and customer success. The Implementation Manager is the connective tissue of WWIC plan execution—bringing deep understanding of incentive compensation processes and tools to enable seamless cross‑functional collaboration and flawless plan implementation. You will ensure first‑mile execution excellence by orchestrating the end-to-end implementation of approved incentive plans and programs, using the benefits of AI Agents. In addition, you will engage with diverse stakeholders, manage complex relationships, and drive innovation across the organization. Responsibilities First Mile Execution Excellence: - Leverages AI agents to ensure implementation feasibility of incentive plans and programs, assessing financial sources and systems readiness. - Implements incentive compensation plans, focusing on first mile excellence, integrating Key Performance Indicators (KPIs), and leveraging AI to verify that sellers have plans assigned correctly. - Drives special Incentive Programs implementation for strategic goals. - Integrates AI to support the creation of audit checklists, path options, and workback plans to aid in implementation. Orchestration & Solutioning: - Oversee successful execution of in-flight changes to plans including end-to-end cross functional alignment and Implementation checks. - Orchestrate process requirements across teams and provide Leaders with status updates. - Identify opportunities for AI Optimization and/or process improvements. - Monitors’ Segment plan health and defines issue resolution, as needed. Qualifications Required/minimum qualifications - Bachelor's Degree in Business, Finance, Computer Science, Data Science, Engineering, Economics, or related field AND 5+ years experience in compensation, business management and operations, finance and analytics, human resources and people analytics, marketing, or sales strategy OR equivalent experience. Additional or preferred qualifications - Master of Business Administration Degree or Master's Degree in Finance, Computer Science, Data Science Engineering, or related field. - 3+ years experience working in a matrixed organization, preferably in the technology industry. - 3+ years of project leadership/management experience. - 3+ years experience using Microsoft Excel. Sales Compensation IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: BlackLine is seeking a Technical Implementations Consultant. The primary purpose of the Technical Implementations Consultant is to assist our clients' technical teams during the implementation of BlackLine products. The Technical Implementation Consultant will act as the primary liaison with client technical teams to ensure the client's technical environment can sustain and support BlackLine products. The Technical Implementations Consultant will collaborate and provide support to other internal BlackLine professionals during all phases of implementation projects. You'll Get To: - Support BlackLine implementation projects and act as a technical resource for clients and Professional Services team - Work with clients and management to define and document business requirements in order to set up web services connections, APIs and/or comparable solutions - Configure BlackLine web services and APIs in order to establish data connectivity for clients' existing ERP systems. - Participate in multiple concurrent implementation projects with little supervision - Maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes & documentation, expense management, et cetera - Manage and sets proper expectations with stakeholders (internal & client) throughout the implementation lifecycle - Train and advise clients to properly use BlackLine products to best fit their individual needs based on best practices - Obtain buy-in from clients on features and functionality of BlackLine products - Offer recommendations to clients for improving performance gaps and system options to achieve best functionality - Assess and troubleshoot & test BlackLine products during the implementation cycle - Perform other tasks and responsibilities as assigned What You'll Bring: - Bachelor's degree and 5+ years of relevant work experience - Demonstrated strong technical problem-solving & critical thinking skills - Experience in a client-facing role - Previous implementation experience - Ability to maintain multiple shifting priorities simultaneously Exemplary communication skills, both verbal and written; must be able to communicate effectively with all levels of contacts in the organization (support staff to VP's and Controllers) - Experience in a SaaS technology environment We're Even More Excited If You Have: - Knowledge of web services including SOAP, WSDL and UDDI, JSON messaging - Knowledge of API installation and troubleshooting - Knowledge of middleware systems and configuration for ERP systems such as SAP, Oracle, et cetera - Knowledge of accounting terminology - Knowledge of SQL Thrive at BlackLine Because You Are Joining: - A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! - A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. - A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.