Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: BlackLine is seeking a Technical Implementations Consultant. The primary purpose of the Technical Implementations Consultant is to assist our clients' technical teams during the implementation of BlackLine products. The Technical Implementation Consultant will act as the primary liaison with client technical teams to ensure the client's technical environment can sustain and support BlackLine products. The Technical Implementations Consultant will collaborate and provide support to other internal BlackLine professionals during all phases of implementation projects. You'll Get To: - Support BlackLine implementation projects and act as a technical resource for clients and Professional Services team - Work with clients and management to define and document business requirements in order to set up web services connections, APIs and/or comparable solutions - Configure BlackLine web services and APIs in order to establish data connectivity for clients' existing ERP systems. - Participate in multiple concurrent implementation projects with little supervision - Maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes & documentation, expense management, et cetera - Manage and sets proper expectations with stakeholders (internal & client) throughout the implementation lifecycle - Train and advise clients to properly use BlackLine products to best fit their individual needs based on best practices - Obtain buy-in from clients on features and functionality of BlackLine products - Offer recommendations to clients for improving performance gaps and system options to achieve best functionality - Assess and troubleshoot & test BlackLine products during the implementation cycle - Perform other tasks and responsibilities as assigned What You'll Bring: - Bachelor's degree and 5+ years of relevant work experience - Demonstrated strong technical problem-solving & critical thinking skills - Experience in a client-facing role - Previous implementation experience - Ability to maintain multiple shifting priorities simultaneously Exemplary communication skills, both verbal and written; must be able to communicate effectively with all levels of contacts in the organization (support staff to VP's and Controllers) - Experience in a SaaS technology environment We're Even More Excited If You Have: - Knowledge of web services including SOAP, WSDL and UDDI, JSON messaging - Knowledge of API installation and troubleshooting - Knowledge of middleware systems and configuration for ERP systems such as SAP, Oracle, et cetera - Knowledge of accounting terminology - Knowledge of SQL Thrive at BlackLine Because You Are Joining: - A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! - A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. - A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Job Title: IPS Implementation Specialist Grade: 25 Salary: $93,896-$113,337 The Research Foundation for Mental Hygiene is seeking a qualified applicant to fill a full-time IPS Implementation Specialist position for the Division of Behavioral Health Services and Policy Research at the New York State Psychiatric Institute. The IPS Implementation Specialist/Trainer selected for this position will provide training, program evaluation, and on-going technical assistance to IPS employment specialists, vocational staff members and program supervisors and managers at mental health provider agencies, and counties in California. The incumbent will have primary responsibility for training and technical assistance activities related to IPS and will receive supervision and support from the initiative's lead and other senior staff. Applicant must live in the state of California. In order to provide the essential training and technical assistance with the necessary intensity and frequency for sites, incumbent will have regular and consistent contact with sites. This will occur through remote and on-site consultation visits as well as through face-to-face regional training sessions, on-line meetings, and webinars. Additionally, on-site program evaluations and fidelity report writing will be essential functions of the job. Duties and Responsibilities: - The Implementation Specialist will provide Individual Placement and Support (IPS) training and technical assistance within California - This position requires regular overnight travel - Provide in-person group training or virtual group training to IPS specialists, IPS supervisors, mental health practitioners, and state Vocational Rehabilitation Counselors. - Assist counties developing an IPS supported employment implementation plan. - Through field mentoring, including skills demonstration, shadowing, and giving feedback, teach IPS supervisors how to coach frontline staff. - Ensure that programmatic structure and agency culture support competitive integrated employment as an outcome. - Identify barriers to implementing integrated services and facilitate resolutions. - Provide ongoing consultation and guidance to counties regarding expanding and sustaining good-fidelity IPS. Minimum Qualifications: - Bachelors degree in rehabilitation counseling, counseling, psychology, social work, or related human services area or the equivalent; OR (6) years of relevant experience in mental health services and vocational services or supported employment in a mental health system. - (1) year of relevant experience as an IPS trainer, IPS Supervisor or VR/DOR Counselor who worked with an IPS program. - This position will be located in California Preferred Qualifications: - Master's degree in a related field preferred. - At least (3) years' experience as an IPS trainer and fidelity reviewer is preferred, though experience as an IPS supervisor is also desirable. - (1) year of experience working with programs that serve young adults and use of the IPS-Y scale is preferred. - (1) year of experience working on an ACT team (or with ACT teams) is preferred Work Location: 1051 Riverside Drive New York, NY10032 To Apply: Submit an application through our website at https://rfmh.applicantpro.com/jobs/. Please note only applications submitted through our website will be considered. The Mission of the Research Foundation for Mental Hygiene, Inc. (RFMH) is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. RFMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring that RFMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. RFMH is an equal opportunity/affirmative action employer. The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. Excellent Benefits Package. Affirmative Action/Equal Opportunity Employer - Disabled/Veteran, 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a) compliant.

• Manage the entire onboarding process for your book of business, beginning to end - from sales handover through configuration, training, and activation. • Conduct in-depth implementation and optimization sessions for new and cross sold customers, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products. • Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals. • Drive the activation ratio and reduce time to activation through a white-glove experience, providing guidance and onboarding for Helpdesk and AI Agent products. • Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results. • Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process. • Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboarding and overall customer experience. • Analyze and interpret e-commerce customer data, providing valuable insights to optimize support strategies using the AI Agent product. • Drive project timelines through clear milestone setting with the customer, ensuring effective project management throughout the onboarding process. • Proactively identify and mitigate potential roadblocks to decrease time to value, assisting companies in launching quickly and effectively on Gorgias.

• Own end-to-end implementations from kickoff through go-live • Define project plans tailored to each customer’s unique needs, resources, and desired outcomes • Personally configure and deploy Aurelian’s solution and dashboards in customer environments • Translate real-world emergency response workflows into system configurations. • Resolve issues across APIs, integrations, and data flows • Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress • Ensure milestones and deliverables are met on time and at a high standard of quality • Perform risk management and proactively implement corrective actions • Drive timelines and stakeholder communication without losing technical depth • Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy • Contribute beyond individual implementations by improving team-wide processes and resources • Conduct in-person training sessions and knowledge transfer for client teams