Senior Insurance Claims Administrator – Portuguese

AdministrationAdministrationFull TimeRemoteSeniorTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Portugal

Posted

43 days ago

Salary

0

Seniority

Senior

Bachelor DegreePortugueseEnglish

Job Description

Senior Insurance Claims Administrator – Portuguese

Genpact

• General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring. • Accurate, timely and efficient data entry and quality checking of claims information as per the standards. • Open a new “account” for each claim, into the system to help with efficient processing of the claim – throughout the claim lifecycle. • Prepare the payment of claims in the system. • Process and dispatch standard letters and emails as required. • Support data cleansing and mass change processing projects. • Keep the relevant KPIs updated. • Liaising with internal and external parties to respond to and resolve queries within processing deadlines. • General contact with underwriters and clients (if applicable) always providing a great customer experience. • Preparing management information reports as requested using various reporting tools and methods. • Participate and provide support to process improvement projects. • Delivers exceptional service standards/KPI’s. • Participating and support the implementation in continuous improvement or change project work. • Providing support to other teams to cover absences and peak workloads. • Contributing to technical support and procedural best practice and support. • Provide new ideas and support the team leader and coordinator regarding execution. • Ensure telephony service availability in line with defined working hours and required languages. • Answer all incoming calls received through the claims telephony lines. • Identify the nature of the enquiry and confirm whether it relates to an existing claim or a new notification. • Resolve simple customer or broker enquiries when the information is readily available in the system. • Redirect calls to the correct handler, team or department when the query cannot be resolved at first contact. • Log call details in the claim file or relevant system to maintain a clear and accurate audit trail. • Escalate urgent or risk related calls following internal escalation routes. • Manage call backs by logging the request and ensuring it is assigned or completed within required timeframes. • Monitor telephony metrics such as wait times, call volumes and abandonment, and escalate issues when service levels are at risk.

Job Requirements

  • Economic studies (e.g. finance, accounting or similar domains) - BA
  • Proficient in written and spoken Portuguese and English
  • Good interpersonal skills with the ability to work as a member of various teams
  • Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure
  • Experience on small claims handling or in insurance will be an advantage
  • Curious, willing to learn and showing a challenging conventions spirit
  • Ability to organise and prioritise and plan workload to meet deadlines
  • Demonstrating personal integrity; doing what they say they’ll do when they said they’d do it
  • Personable, able to develop rapport easily and build relationships
  • Good Customer Focus
  • Open to learn new skills

Benefits

  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

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