Backblaze is the cloud storage innovator delivering a modern alternative to traditional cloud providers.
Support Administration Specialist
Location
Argentina
Posted
46 days ago
Salary
0
Seniority
Mid Level
Job Description
Support Administration Specialist
Backblaze
• Provide support to customers through chat and ticketing systems for various account issues, including billing adjustments, cancellations, and refunds. • Guide customers through the process of product activation and licensing. • Manage and update customer personal account information. • Instruct customers on how to use product features within the web interface and client. • Support customers with setting up security configurations and maintaining general account health. • Triage technical matters and effectively escalate them to the technical team.
Job Requirements
- Familiarity with Zendesk or similar customer ticketing systems.
- Proven experience in customer interfacing and support.
- Strong verbal and written communication skills for interactions across phone, email, and chat.
- Ability to quickly learn new systems and product information.
- High attention to detail.
- Proficiency in basic troubleshooting steps, including web browser navigation and clearing cookies.
- Understanding of application installation and uninstallation processes.
- Experience working with both Mac and Windows operating systems.
- Minimum 1-2 years experience
Benefits
- flexible work arrangements
- professional development
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