• Supporting day-to-day client communications and serving as a secondary point of contact for assigned projects • Assisting with execution of publications & medical communications projects from initiation through completion • Supporting development of project briefs, timelines, scopes of work, and internal documentation • Coordinating project activities across internal capability teams • Tracking project timelines, deliverables, and milestones; escalating risks or delays as needed • Preparing client status updates, meeting agendas, recaps, and action-item follow-ups • Supporting budget tracking, forecasting, and reconciliations • Managing entry, update, and maintenance of publication records within Datavision • Supporting the medical/regulatory/legal (MLR) review process • Reviewing materials for accuracy, completeness, and alignment with client feedback prior to submission • Ensuring adherence to agency and client SOPs, compliance standards, and industry regulations • Maintaining organized project records and documentation

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Summary We are currently expanding our client support team and inviting applications for a Client Success Travel Advisor position. In this role, you will assist travelers as they organize upcoming leisure trips by helping coordinate itinerary details, reviewing destination possibilities, and ensuring a smooth planning experience from initial inquiry through final confirmation. This opportunity is well suited for individuals who enjoy relationship-focused work, supporting clients through step-by-step planning activities, and learning about destinations such as resorts, cruises, guided tours, and international vacations while working in a flexible remote environment. Training resources and continued guidance are provided. Responsibilities - Support clients with arranging vacation components including accommodations, cruises, and excursions - Review traveler preferences to help identify destination that aligned with the clients interests - Provide helpful planning suggestions that support itinerary decisions - Communicate with clients through email, messaging platforms, and phone - Coordinate reservation confirmations with approved travel supplier partners - Keep itinerary records accurate within internal planning systems - Stay informed about destination highlights, seasonal promotions, and supplier updates - Assist travelers throughout multiple stages of their trip preparation timeline Key Qualifications - Interest in client success support within a travel planning environment - Ability to stay organized while managing several planning requests - Comfortable working independently in a remote workspace - Familiarity with basic computer tools and web-based platforms - Must be at least 18 years of age - Must reside in the U.S., U.K., or another approved hiring region Perks - Flexible remote scheduling structure designed for work-life balance - Step-by-step onboarding with ongoing mentorship support - Access to supplier partnerships - Eligibility for travel-related incentives - Opportunities to grow into expanded advisory or client success responsibilities

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Provides expertise in designing and optimizing resident journeys, ensuring standardization • Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules • Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums • Contributes to maintaining project plans and timelines • Conducts comprehensive training to ensure proficient CRM and RentCafe system use • Provides ongoing support addressing issues, and continuously optimizing workflows • Collaborates with internal support teams to resolve challenges • Implements quality assurance processes • Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture • Establishes best practices and ensures solution delivery adheres to defined standards • Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI • Develops regular and thorough status communications for senior leadership and stakeholders • Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Provides expertise in designing and optimizing resident journeys, ensuring standardization • Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules • Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums • Contributes to maintaining project plans and timelines • Conducts comprehensive training to ensure proficient CRM and RentCafe system use • Provides ongoing support addressing issues, and continuously optimizing workflows • Collaborates with internal support teams to resolve challenges • Implements quality assurance processes • Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture • Establishes best practices and ensures solution delivery adheres to defined standards • Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI • Develops regular and thorough status communications for senior leadership and stakeholders • Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions