SuiteOp

Role Description We have built strong and growing momentum in Australia and New Zealand. We have operators running SuiteOp every day, live integrations with the PMS platforms they use, partners on the ground, and a presence at the industry events that matter. What we do not have yet is someone who owns the region in-timezone. That is this role. You own SuiteOp in ANZ end to end, the way a Market Manager does: - Run the full sales cycle and own the customer after the close. - Sell to professional short-term-rental and holiday-rental property managers running multiple units on a PMS. - Onboard them, keep them successful, and grow them. - Leverage AI for research, outreach, call prep, and onboarding. - Inherit a sales motion that already works in the US and Europe. - Build and lead a team as the region grows. Key Responsibilities - Own the full ANZ sales cycle end to end: source, qualify, run discovery and tailored demos, navigate procurement, and close professional short-term-rental and holiday-rental property managers running multiple units on a PMS. - Build and manage your pipeline in our CRM, and follow up relentlessly until you get a yes or a clear no. - Turn our existing ANZ momentum into reference customers: case studies, referrals, and the credibility that makes the next deal easier. - Own the full customer lifecycle after the close: lead onboarding and implementation so every customer gets live and reaches value fast, then drive adoption, retention, renewals, and expansion across your book. - Work the partners and PMS integrations we already have in the region, and deepen them into co-selling and referral relationships that bring you deals. - Represent SuiteOp at ANZ industry events and across the community, building the relationships that make us the obvious choice in the region. - Be our eyes and ears in-region: feed what you hear from operators and the market back to product, marketing, and sales. Compensation & Benefits - Base salary A$130,000 to A$150,000 plus uncapped commission, with on-target earnings of roughly A$230,000 to A$270,000 at about a 55/45 base-to-variable split. - Part of your variable pay is tied to keeping and growing the accounts you win. - A quota with a retention and expansion target alongside new business; exact targets are shared in the first interview. - Meaningful equity as a founding member of our APAC team. - Superannuation paid on top of base, in line with Australian statutory requirements. - Flexible time off, on top of your statutory leave under the National Employment Standards. - Fully remote within Australia, with Sydney or Melbourne preferred for proximity to operators and events. - Australian work rights required; no visa sponsorship at this stage. Strong New Zealand-based candidates with NZ work rights are also welcome. - You will be engaged as a full-time Australian employee, directly or via a local employer-of-record. Required Skills & Experience - A strong full-cycle B2B SaaS sales track record, typically built over around five years or more. - A history of over-achievement: show us the quarters and years you finished above plan. - Evidence you own customers after the sale: a retention or net-revenue-retention number you moved, an expansion you drove, or an onboarding process you ran that got customers live faster. - Exceptional communication: you are credible and consultative with owners and operators, and you adapt in real time. - You already use AI to work faster (research, outreach, call prep) and can show specific examples. - A self-starter who can own a region independently. Ideal Candidate - Background in hospitality, property management, short-term rentals, real estate, or an adjacent space. - You build credibility and relationships quickly. - Comfortable in an early-stage, fast-scaling environment. - Has worked alongside partners or channels to generate pipeline. - Ready to grow: as the region scales, you would like to build and lead a small ANZ team. - Uses AI daily as a force multiplier. - Comfortable with autonomy across timezones. What Success Looks Like in the First 90 Days - Up to speed on our ANZ pipeline and customers, and actively running live deals. - Your first demos run and deals progressing toward close. - Our existing ANZ customers onboarded and well supported. - The partners and integrations we already have working for you, generating intros and deals. - A clear read on how ANZ operators buy and which accounts should become reference logos. - A plan for how SuiteOp shows up locally over the next few quarters: events, community, and content with the central team. Why Join Now - Real momentum to build on: SuiteOp already has customers, live PMS integrations, partners, and an event presence in ANZ. - A product operators pay for and expand on. - Own the region: the first dedicated SuiteOp person in your timezone. - A team of operators building for operators across the US, Europe, and LATAM. - A direct line to the Head of Growth and to the people building the product. - Founding equity and uncapped commission, rewarding new business plus the retention and expansion you drive. SuiteOp is an equal-opportunity employer. We hire on capability and potential, and we welcome applicants of every background, gender, age, ethnicity, disability, and orientation. If you need any adjustments to take part in our hiring process, tell us and we will make them.

Customer Success Manager (Europe) SuiteOp is expanding across Europe and LATAM, and we need a Customer Success Manager on the ground to own onboarding for our European customer base. You'll be a foundational member of our CS team in Europe, partnering directly with our Customer Success & Solutions Lead to build the onboarding engine from the ground up for these regions. At SuiteOp, we use AI as a real force multiplier, but customer relationships are built by humans. You'll spend your days on video calls with property managers and hospitality operators, guiding them through setup with clarity and care. AI helps you prepare, synthesize, and scale. When a customer is on the call with you, they're getting a real human who understands their business. Key Responsibilities: - Own onboarding from contract to go-live for new European customers - Lead onboarding calls: kickoff, configuration, training, and launch, in English, Spanish, and other European languages as needed - Build deep product expertise and guide customers through best practices - Create onboarding project plans, checklists, and customer task timelines using AI-assisted tools to keep every engagement moving without manual overhead - Capture detailed customer insights and surface them as structured, actionable feedback for the Engineering team, using Claude and our internal tooling to synthesize patterns across accounts, not just anecdotes - Partner with the Customer Success & Solutions Lead to iterate on onboarding processes, playbooks, and documentation for European and LATAM markets - Develop onboarding content (guides, videos, templates) faster and at higher quality by building with AI, not around it - Monitor health signals and proactively remove blockers - Ensure customers complete onboarding confident, trained, and ready to succeed - Navigate European time zones to deliver an excellent onboarding experience across regions Ideal Candidate: - Thrive in fast-moving, high-growth environments where you build while doing - Enjoy speaking with customers and can make complex concepts simple in multiple languages - Organized, detail-oriented, and comfortable managing multiple customers at once - Learn products quickly, especially technical workflows - Reach for AI tools first. You use Claude, Notion AI, or similar to draft, summarize, and systematize before doing anything manually - Know when to use AI and when to pick up the phone. A real conversation beats a perfect AI-drafted email every time - Communicate clearly, directly, and proactively with customers and teammates across cultures and time zones - Take ownership and don't wait for someone to hand you structure. You build it, then automate it Required Skills & Experience: - 1-3 years in SaaS onboarding, customer success, account management, consulting, or similar role - Experience running customer meetings and guiding customers through technical setup - Native or fluent Spanish and English (written and spoken) required - Additional European language fluency (Portuguese, French, German, Italian) strongly preferred - Familiarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.) - Comfortable using AI tools (Claude, ChatGPT, or similar) in your daily workflow, for drafting communications, building documentation, summarizing calls, or automating repetitive tasks - Willingness to work flexible hours to support customers across European and occasionally LATAM time zones - Bonus: you've used no-code or light-code tools (Zapier, n8n, etc.) to automate something in a past role - Bonus: experience at a startup - Bonus: experience in hospitality, property management, or related industries What Success Looks Like: - European customers complete onboarding on time and clearly understand how to use the product - Onboarding time-to-value decreases through your improvements, including improvements you built with AI - You and the CS Lead build the European onboarding engine together, turning it into a repeatable, scalable motion - Customers across multiple European markets finish onboarding excited, confident, and positioned for long-term success - Internal teams know exactly what's working and what needs to be improved because you communicate insights consistently, and you use AI to make that communication faster and sharper - You become the trusted CS voice for European customers and help shape how we support this region long-term Why Join Now: - Be a foundational member of our European Customer Success team and help define how we support customers across the region - Work with a product that customers truly love - Use AI as a real force multiplier. We're not asking you to work harder, we're asking you to work smarter and build systems that scale beyond you - Shape the onboarding playbook for Europe from day one. Your work will set the standard for every CSM we hire after you - Grow your responsibilities quickly. This is a rare early seat at a fast-moving startup expanding into your region If you love helping customers, want to grow quickly, and believe AI makes great operators unstoppable, we'd love to meet you. The salary range for this role is €42,000-€50,000 + equity. This role is based in Spain (Madrid or Barcelona preferred) with remote flexibility within Spain.