• Onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes • Seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization • Exceed target goals by maintaining a high customer retention rate, coordinating with World Wide Sales to ensure on-time renewals, and identifying expansion opportunities • Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers • Track account health to identify churn risk and work proactively to eliminate that risk • Drive product usage and adoption of the Autodesk Construction Cloud (ACC) • Develop a trusted advisor relationship with customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team • Propose and build processes that will allow the organization to scale • Lead building processes transformation and best practices for a dynamic and rapidly expanding team • Act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services

• Develop and execute email marketing campaigns, drip sequences, and lead nurturing strategies. • Manage and optimize CRM workflows, segmentation, and customer lifecycle automation. • Work with HubSpot, Marketo, Salesforce, or other CRM platforms to improve campaign performance. • Track and analyze email open rates, CTR, conversion rates, and customer engagement metrics. • Optimize email templates, A/B test subject lines, and improve deliverability. • Create and maintain customer segmentation strategies for targeted campaigns. • Collaborate with marketing, sales, and product teams to personalize customer interactions. • Implement behavioral triggers and automation workflows to improve retention. • Ensure compliance with GDPR, CCPA, and email marketing regulations. • Stay up to date with CRM trends, personalization strategies, and automation best practices.

• Develop and execute email marketing campaigns, drip sequences, and lead nurturing strategies. • Manage and optimize CRM workflows, segmentation, and customer lifecycle automation. • Work with HubSpot, Marketo, Salesforce, or other CRM platforms to improve campaign performance. • Track and analyze email open rates, CTR, conversion rates, and customer engagement metrics. • Optimize email templates, A/B test subject lines, and improve deliverability. • Create and maintain customer segmentation strategies for targeted campaigns. • Collaborate with marketing, sales, and product teams to personalize customer interactions. • Implement behavioral triggers and automation workflows to improve retention. • Ensure compliance with GDPR, CCPA, and email marketing regulations. • Stay up to date with CRM trends, personalization strategies, and automation best practices.

• Execute successful onboarding program with new customers - including confirmation of Graduation Criteria to increase customer adoption, engagement, and time-to-value • Build and maintain strong relationships with first-year customers to understand their needs, provide support and ensure customer satisfaction • Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools • Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased • Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts • Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience • Develop and execute strategic account plans for customer, focusing on objectives, tactics and timeliness to maximize growth and retention • Contact and secure upcoming renewals at least 120 days in advance of maturity date • Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches • Attain all KPIs designed to improve first-year account retention, including contact rate, churn, and renewal and retention ratios • Follow SOPs for all account interactions within standard CRM systems and other tools • Stay up to date of job, product, and industry-related training opportunities • Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations • Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention