Job Title: Supervisor, Workforce Management Location: DDMI - Farmington Hills Job Description: Job Title: Supervisor, Workforce Management Number of Positions: 1 Location: Farmington Hills, MI Location Specifics: Hybrid Position Job Summary: At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Position Description: Plans, organizes, and supervises the workforce management (WFM) activities in order to ensure that corporate goals and objectives are met. Primary Job Responsibilities: - Leads the WFM function, including forecasting, scheduling, time off approval, staffing needs, long range planning, recruiting plans, shift bids, and reporting requirements. - Leads, evaluates, and coordinates the contact center and claims operation WFM functions and assignments. - Develops and enforces policies, procedures, guidelines, and standards for the WFM functions. - Analyzes performance, processes, and technology and recommends improvements to enhance operational efficiency. - Researches new WFM technologies and provides recommendations to meet contact center and claims operation business needs and reviews, negotiates, and recommends service contracts. - Leads the troubleshooting of end user and system issues relating to WFM systems/tools and escalates issues as necessary. - Interviews, hires, trains, evaluates, manages and develops staff to ensure accountability for achievement of departmental goals and objectives. - Develops and maintains relationships with customers, affiliates, business partners, vendors, and internal contacts. - Participates in the development of short and long term strategies, goals, objectives, and monitoring of the annual budget for the department. Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above. #LI-Hybrid Minimum Requirements: Position requires a bachelor’s degree in business administration or a related field and three years of experience in workforce management in a contact center or contact center management. Previous experience in a senior or lead role and/or using Verint Workforce Management software and Genesys contact center platform application suite preferred. Will accept any suitable combination of education, training, or experience. Position requires knowledge of contact center systems (such as reporting, ACD, call routing capabilities, IVR, , WFM), forecasting, scheduling, long range planning, and word processing and spreadsheet applications; strong verbal and written communication skills; strong analytical skills; strong organizational skills; the ability to manage multiple assignments with competing deadlines; and the ability to resolve complex problems using independent judgment. Occasional travel may be required to other work locations and training facilities. The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

Title: State & Local Government Account Specialist (Remote US in EST & CST) Location: Remote WI US Full time job requisition id R21526 Job Description: At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: As a State & Local Government Account Specialist Remote in US in EST and CST areas at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy. As the primary owner of accounts assigned, you will be responsible for managing the account receivables, streamlining support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with our largest State & Local government agency clients. You will also partner internally with sales team and other internal stakeholders to address all client needs. - You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. - Your hourly pay for this role is $21. - This is a remote role open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job. - Your work schedule will be Monday through Friday between 7AM – 5PM CST or 8:00AM - 5:30PM EST based on business needs. Specific schedule within those hours may vary or change as needed based on business need). - You must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). You are a forward-thinking individual with a positive and professional client-first attitude who enjoys resolving complex issues and is eager to take on new challenges daily. You are enthusiastic about resolving client concerns that directly result in the resolution of delinquent balances and continued client satisfaction. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You enjoy working collaboratively with Sales and other internal partners to ensure that we provide intentional and right service for our most valuable clients at Pitney Bowes. You will: - Act as single point of contact for Pitney Bowes’ large State & Local clients. - Create accurate invoices to be submitted to the client in a timely manner. - Generate and maintain spreadsheets via Microsoft Excel and maintain portal billing via client portal requirements. - Perform account cleansing to maintain accurate client information in all applicable systems. - Be responsible for decisioning customer accounts to support policy. - Handle administrative account cleansing e.g., Purchase Order payment application/reconciliation, fleet data management. - Communicate with and maintain a good relationship with other business units and stakeholders to best assist and support our clients. - Consistently meet established KPI’s and productivity metrics. - Organize your day to ensure proper time parameters are met for all items and tasks. - Collect past due accounts within the States & Local Government portfolio. - Support growth initiatives: e.g., automation, digital acceleration, and self-serve. Your Background: - This position handles sensitive financial data for our clients; therefore, a credit review is included in the background screening process. - 2+ years’ minimum client service experience. - Prior account management and/or billing reconciliation are mandatory. - Strong Microsoft Excel intermediate level creating formulas, pivot tables, VLOOKUP’s, etc. - Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs. - Excellent professional written and oral communication skills. - Able to work independently and can prioritize and schedule daily activities while functioning in a team environment. - Strong interpersonal skills/ability to work with others. - Attention to detail, excellent problem solving and analytical skills. - Appropriate work from home setting for being in a client-facing environment. - You have a positive, team player, driven and client first attitude. Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats. Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents. - SendPro MailCenter- Mailing & Shipping Postage Meter - PitneyShip Cube - Smart Lockers Pitney Bowes is Drug Free Workplace We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Title: State & Local Government Account Specialist (Remote US in EST & CST) Location: Remote Georgia United States of America Job Description: At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: As a State & Local Government Account Specialist Remote in US in EST and CST areas at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy. As the primary owner of accounts assigned, you will be responsible for managing the account receivables, streamlining support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with our largest State & Local government agency clients. You will also partner internally with sales team and other internal stakeholders to address all client needs. - You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. - Your hourly pay for this role is $21. - This is a remote role open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job. - Your work schedule will be Monday through Friday between 7AM – 5PM CST or 8:00AM - 5:30PM EST based on business needs. Specific schedule within those hours may vary or change as needed based on business need). - You must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). You are a forward-thinking individual with a positive and professional client-first attitude who enjoys resolving complex issues and is eager to take on new challenges daily. You are enthusiastic about resolving client concerns that directly result in the resolution of delinquent balances and continued client satisfaction. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You enjoy working collaboratively with Sales and other internal partners to ensure that we provide intentional and right service for our most valuable clients at Pitney Bowes. You will: - Act as single point of contact for Pitney Bowes’ large State & Local clients. - Create accurate invoices to be submitted to the client in a timely manner. - Generate and maintain spreadsheets via Microsoft Excel and maintain portal billing via client portal requirements. - Perform account cleansing to maintain accurate client information in all applicable systems. - Be responsible for decisioning customer accounts to support policy. - Handle administrative account cleansing e.g., Purchase Order payment application/reconciliation, fleet data management. - Communicate with and maintain a good relationship with other business units and stakeholders to best assist and support our clients. - Consistently meet established KPI’s and productivity metrics. - Organize your day to ensure proper time parameters are met for all items and tasks. - Collect past due accounts within the States & Local Government portfolio. - Support growth initiatives: e.g., automation, digital acceleration, and self-serve. Your Background: - This position handles sensitive financial data for our clients; therefore, a credit review is included in the background screening process. - 2+ years’ minimum client service experience. - Prior account management and/or billing reconciliation are mandatory. - Strong Microsoft Excel intermediate level creating formulas, pivot tables, VLOOKUP’s, etc. - Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs. - Excellent professional written and oral communication skills. - Able to work independently and can prioritize and schedule daily activities while functioning in a team environment. - Strong interpersonal skills/ability to work with others. - Attention to detail, excellent problem solving and analytical skills. - Appropriate work from home setting for being in a client-facing environment. - You have a positive, team player, driven and client first attitude. Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats. Pitney Bowes is Drug Free Workplace We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Title: State & Local Government Account Specialist (Remote US in EST & CST) Location: Remote Connecticut United States of America Job Description: Full time job requisition id R21526 At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: As a State & Local Government Account Specialist Remote in US in EST and CST areas at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy. As the primary owner of accounts assigned, you will be responsible for managing the account receivables, streamlining support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with our largest State & Local government agency clients. You will also partner internally with sales team and other internal stakeholders to address all client needs. - You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. - Your hourly pay for this role is $21. - This is a remote role open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job. - Your work schedule will be Monday through Friday between 7AM – 5PM CST or 8:00AM - 5:30PM EST based on business needs. Specific schedule within those hours may vary or change as needed based on business need). - You must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). You are a forward-thinking individual with a positive and professional client-first attitude who enjoys resolving complex issues and is eager to take on new challenges daily. You are enthusiastic about resolving client concerns that directly result in the resolution of delinquent balances and continued client satisfaction. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You enjoy working collaboratively with Sales and other internal partners to ensure that we provide intentional and right service for our most valuable clients at Pitney Bowes. You will: - Act as single point of contact for Pitney Bowes’ large State & Local clients. - Create accurate invoices to be submitted to the client in a timely manner. - Generate and maintain spreadsheets via Microsoft Excel and maintain portal billing via client portal requirements. - Perform account cleansing to maintain accurate client information in all applicable systems. - Be responsible for decisioning customer accounts to support policy. - Handle administrative account cleansing e.g., Purchase Order payment application/reconciliation, fleet data management. - Communicate with and maintain a good relationship with other business units and stakeholders to best assist and support our clients. - Consistently meet established KPI’s and productivity metrics. - Organize your day to ensure proper time parameters are met for all items and tasks. - Collect past due accounts within the States & Local Government portfolio. - Support growth initiatives: e.g., automation, digital acceleration, and self-serve. Your Background: - This position handles sensitive financial data for our clients; therefore, a credit review is included in the background screening process. - 2+ years’ minimum client service experience. - Prior account management and/or billing reconciliation are mandatory. - Strong Microsoft Excel intermediate level creating formulas, pivot tables, VLOOKUP’s, etc. - Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs. - Excellent professional written and oral communication skills. - Able to work independently and can prioritize and schedule daily activities while functioning in a team environment. - Strong interpersonal skills/ability to work with others. - Attention to detail, excellent problem solving and analytical skills. - Appropriate work from home setting for being in a client-facing environment. - You have a positive, team player, driven and client first attitude. Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats. Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents. - SendPro MailCenter- Mailing & Shipping Postage Meter - PitneyShip Cube - Smart Lockers Pitney Bowes is Drug Free Workplace We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.