Align HCM logo
Align HCM

Human Capital Management: strategy | service | support

SmartCare Advisor – HR & Payroll

PayrollPayrollFull TimeRemoteSeniorTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

58 days ago

Salary

$88K - $105K / year

Seniority

Senior

Professional Certificate3 yrs expEnglish

Job Description

SmartCare Advisor – HR & Payroll

Align HCM

• Serve as the primary post-implementation partner for assigned clients • Lead regular client touchpoints to review system performance, gaps, and optimization opportunities • Build strong client relationships and drive overall customer satisfaction • Facilitate consultative discussions on HR/payroll best practices and system utilization • Perform configuration updates and enhancements within UKG Pro (Payroll & People modules) • Analyze system performance and recommend improvements • Support open enrollment (OE) and life event (LE) processes within benefits • Manage and triage client inquiries, ensuring timely resolution or escalation • Troubleshoot system-related issues and provide clear, actionable solutions • Meet timelines aligned with key deliverables and client expectations

Job Requirements

  • 3+ years of hands-on experience with UKG Pro (Payroll & People)
  • Experience in consulting, implementation, configuration, or support roles
  • Minimum of 5–10 full-cycle implementations or equivalent system exposure
  • Strong knowledge of: HR and payroll processes
  • Benefits (including Open Enrollment & Life Events)
  • System testing methodologies
  • Proven ability to manage multiple clients or priorities in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Excellent communication skills (client-facing is a must)
  • UKG Pro Payroll & People Certification (required)

Benefits

  • Base Salary plus Incentive Pay
  • GRSP with Employer Match
  • Medical Plan with Medavie Blue Cross
  • Dental & Vision
  • Extended Health Care
  • Life Insurance for you and your family
  • Online Doctor Service
  • Travel Insurance

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