Role Description The Admissions Coordinator brings tried and tested industry best practices in the healthcare call centre environment to the team through previous experience. The Admissions Coordinator engages in call handling, follow up, assessment facilitation and other activity related to enhancing the client experience and is an integral part of revenue generation for CATC. They bring a wealth of experience in the private healthcare or related space in Canada as an individual contributor. The primary purpose of the Admissions Coordinator is to increase conversion rates and census across the CATC Inpatient and Virtual Outpatient network by closing new business through phone, web and email lead conversion. Qualifications - Bachelor's Degree or a combination of education and experience in a related field. - Five or more years experience in, or a demonstrated aptitude for telesales in the healthcare industry. - Familiarity with, or experience in the healthcare sector and specific experience managing cases in the private healthcare sector and addictions and mental health in particular. - Proven track record of successfully placing interested Canadians into support networks throughout the Canadian healthcare system. - Excellent communication skills including verbal, presentation, and written. - Experience with Salesforce (or another CRM) preferred. - Proficient in MS Office products (Excel, Word, MS Outlook, PowerPoint). - Excellent communication, people management skills and a self-directed creative team player. - Proven ability to identify and develop key customer relationships with a proven track record of building and maintaining strong client relationships. - Ability to multi-task, prioritize, and demonstrated effective time management skills. - Self-motivated, with a drive for over-performance and a strong desire to help people in crisis. - Proven success in overachieving quotas and targets. - Previous experience in case management/system navigation or with vulnerable populations with addiction and mental health is considered an asset. - Ability to build pipeline and achieve acquisition/revenue targets. - Experience (professional or otherwise) in the field of addiction/mental health. - Sales experience is required. - Some local and regional travel as required. - Ability to take calls or inquiries from clients after regular business hours (on occasion). Requirements - Answer inbound calls on the queue and respond to web leads driven by digital marketing campaigns. - Utilize Salesforce at a high level to manage lead pipeline and help drive conversion. - Liaise with the Referent Relations team on booked admissions to ensure smooth process. - Review new patient files for completion and accuracy. - Maintain clear line of site on census and help bolster conversion efforts for both inpatient and VIOP programs and facilities. - Provide industry insight and learnings by providing feedback in team meetings and morning huddles. - Demonstrate strong collaboration skills by liaising with medical teams, clinical teams, business development, and others as necessary. - Provide recommendations on telesales/call centre best practices as necessary. - Demonstrate superior customer service skills and make recommendations around the handling of patient and family escalations. - Preparing reports, data management including data entry as required. - Is flexible to the changing demands of the business unit, including changes in process or the addition of duties. - Other duties as assigned. - Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and overtime. - This role is remote, with the exception of facility tours early in the contract. - Home office required with privacy and high-speed internet access. Benefits - Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health. - Discounted GoodLife fitness memberships. - Paid time off for vacation, wellness days for illness, and mental health, and bereavement. - Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System. - Retirement Savings Plan (RRSP/DPSP). - Service Recognition Program.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Appointment Center Patient Service Specialist Location Beachwood Facility Cleveland Clinic Administrative Campus Department Job Code B99963 Shift Days Schedule 8:30am-5:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist in the Appointment Center, your responsibility is to deliver an exceptional experience to patients, families and caregivers, from the moment they call to the final “Goodbye.” You will assist them with everything from scheduling to insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. Caregivers will be stationed at CC Administrative Campus in Beachwood, then will be remote. The training will last roughly 3 - 4 months. A caregiver in this position works Monday through Friday from 8:30am to 5:00pm with no weekend requirements. A caregiver who excels in this role will: - Provide customer service to patients, physicians and other callers in a closely monitored call center environment by scheduling appointments, verifying insurance data and coordinating clinic-wide resources. - Direct callers to the appropriate scheduling area and provide special instructions. - Determine the appointment type and urgency, then schedule the appointment. - Communicate scheduling information, instructions and directions. - Capture and verify referrals, cancellation reasons, insurance coverage and physician data. - Resolve scheduling issues between patients and providers, then review and confirm appointments. - Identify patients in need of financial counseling, align correct insurance coverage with type of service provided and process insurance registration. - Adhere to strict call center metrics. Minimum qualifications for the ideal future caregiver include: - High School Diploma/GED and three years of high touch customer service experience, three years of Cleveland Clinic Epic experience or completion of the Cleveland Clinic Epic scheduling and registration and appointment center training OR Bachelor’s Degree - Ability to type 25 WPM Why You'll Love Working with Us: - 403(b) Savings & Investment Plan - Investment Pension Plan (IPP) - Paid Time Off (PTO) - Employee Discounts - Dental and Vision Plans - Life Insurance and Disability Physical Requirements: - Typical physical demands include a high degree of dexterity to produce material on a PC; normal or corrected vision and hearing. - Requires constant sitting and data entry with a headset. - Requires occasional lifting or carrying of up to 25 pounds. Personal Protective Equipment: - Follows Standard Precautions using personal protective equipment as required. call center, customer service, administrative, dispatcher, bank teller, customer support The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

• Re-engage cold leads, no-shows, and unresponsive prospects through calls and SMS • Identify intent and revive stalled conversations with confidence and clarity • Qualify leads based on interest and readiness • Book calls directly into the calendar with accuracy and efficiency • Maintain consistent follow-ups using structured messaging and call sequences • Ensure no lead is missed or left without a next step • Update lead status, notes, and activities inside GoHighLevel (GHL) or similar CRM • Keep the pipeline clean, organized, and actionable • Represent the brand professionally across all touchpoints • Adapt tone and messaging based on prospect behavior and responses • Use calendars and CRM tools effectively to manage bookings and tracking • Support improvements in follow-up workflows and messaging where needed

Remote Sales Appointment Setter – Experienced Only | $50–$63 per Appointment | Weekly Pay plus 🔒 Please do not apply unless you have 2+ years of recent outbound appointment-setting experience. ( Must Live and work in the USA! !! To be considered ) This role is NOT entry-level and is not suitable for customer service reps or telemarketers without relevant sales setting experience Experience Required / No Beginners – Please Read Carefully Are you a proven appointment setter craving high earnings, flexibility, and exclusive pre-qualified leads? Join an elite team where your skills are respected, rewarded, and given every chance to thrive. 🔒 Important: Only candidates with 2+ years of recent outbound appointment-setting experience will be considered. This role is not suitable for customer service reps or those without sales appointment-setting backgrounds. U.S. residents only. 💼 About the Role You’ll connect with individuals interested in estate and asset protection planning, booking appointments for our licensed sales agents. All leads come warmed up—absolutely no cold calling. This position offers weekly pay, flexible scheduling, and uncapped income potential. Top performers regularly earn $60K to $70,000+ per year. Great position for Full Time Remote Appointment setters. ✅ What You Need to Succeed - Minimum 2 years recent outbound phone-based appointment setting experience (field or virtual sales) - Proven confidence handling objections; excellent communication skills - Must reside and work in the United States (no international applicants) - Reliable home office setup and strong internet connection - High Speed Computer (Laptop) Headset and High Speed internet. No Google Chromebooks ! - Ability to commit to at least 35 hours weekly - Full time only 💰 Perks & Compensation- - $50–$63 per qualified appointment booked - Performance bonuses for call volume and dialing hours- Up to .12 per Dial ! - $250 onboarding bonus after training milestones - Get paid weekly via direct deposit - Set your own hours (within calling windows) - 100% remote – work from the comfort of home - Warm leads provided – everyone's interested 📞 Your Core Responsibilities - Place outbound calls to warm, pre-qualified prospects- This is not Cold Calling . - Follow proven scripts and processes to secure appointments - Log every call and interaction accurately in our CRM - Overcome objections and consistently maintain a high conversion rate 🚫 Please Do Not Apply If: - You have less than 2 years’ outbound appointment-setting experience - Your background is only inbound or customer service calls - You cannot commit to steady weekly hours - You Live outside the U.S. - You do not enjoy outbound calling or objection handling 🚀 Ready to Stand Out? Submit your resume and a brief cover note detailing your outbound appointment-setting track record. Only qualified, targeted applicants will be contacted—mass applications will not be reviewed. Take control of your schedule, income, and career growth—apply now and unlock your potential with a team that values expert appointment setters!