• Services and retains an assigned book of business while partnering with Producers on new and renewal accounts. • Builds strong client relationships, resolves service and coverage issues, and ensures accurate documentation in the agency management system. • Handles daily inquiries, processing mail and tasks, prepares invoices. • Supports the marketing and renewal process, reviews necessary reports to keep accounts up to date. • Builds, expands and solidifies relationships with clients at all levels within the company. • Manages and retains existing book of business. • Continuously achieves all audit and performance standards as outlined by leadership. • Follows up to address customer needs and resolve any problems or issues. • Manages and maintains agency management system with current required information and documents. • Processes daily mail and tasks for assigned accounts. • Answers and processes all telephone requests for assigned accounts.

• Contributes to the execution of the Commercial strategy, sales, units, and profitability targets established by Sales Management within the assigned sales area by delivering sales budget commitments and growing business in TBR Retail, Wholesales, Commercial Fleets and AG/OR channels. • TBR Sales Performance: Actively provides input and implements sales strategy for all local sales channels in TBR product group (retail/WH/fleet business). • Develop and implement seasonal sales plans (conditions, value added proposal, trade marketing, E2E efficiency). • Follows up plans and proposes pro-active actions if results are not satisfactory. • Closely cooperates with the sales forces of Distributors and dealers (activation, action plans, training). • Identifies and follows up on significant business opportunities with customers, pinpoints the existing and/or potential problems and arranges for their resolution. • Regularly visits Commercial Fleets (direct and indirect) on the assigned area, measure and report on tire performance (ToolBox). • Manages the customer database under the dedicated program, with particular emphasis on new ones: active maintenance activities (purchase analysis/action plan), support for communication activities, provides feedback from the market, market needs/participates in creating new functionalities. • Prepares input for the annual budgeting process and regular forecasting, reports of progress. • AG/OR Sales Performance: Actively provides input and implements sales strategy for AG/OR Customer. • Develop and implement seasonal sales plans (conditions, value added proposal, trade marketing, E2E efficiency). • Follow up plans and take pro-active actions if results are not satisfactory. • Identifies and follows up on significant business opportunities with customers, pinpoints the existing and/or potential problems and arranges for their resolution. • Regularly visits AG/OR Customers on the assigned area, measure and report on tire performance (ToolBox).

• Will be responsible for enterprise-level media relations • Provide strategic communications counsel for issues and media inquiries • Create productive relationships with members of the media • Manage external communications for localized crisis issues • Build extensive internal relationships with leaders and frontline staff • Proactively identify and share compelling stories • Work cross-functionally within broader team to contribute to and manage communications efforts • Monitor and measure media coverage in local market and make actionable recommendations to leadership • Oversee and manage media monitoring and measurement for local market • Collaborate with vendor partners and ensure continuity and quality • Develop strategic annual media plans for primary geography • Synthesize complex and wide-ranging information from a range of sources • Produce compelling and creative presentations

• Advising and supporting all target groups in project business (in particular planners, project developers, property developers, general contractors and project installers) • Project acquisition and follow-up throughout the various project phases • Positioning products/solutions in tenders • New customer acquisition as well as consistent management and development of key accounts • Conducting training sessions and informational events • Participation in trade fairs • Active collaboration with inside and field sales teams • Market and competitor monitoring • Focus on prefab / modular construction