• Analyze customer needs and participate in the design and architecture of business process solutions. • Assist customers in the installation, training, customization and deployment of the Fieldpoint Software solution both remotely via web conferences and on-site as required. • Write SQL and .NET code and custom SSRS reports. • Provide high-level estimates for design and implementation efforts. • Communicate statuses, issues, and impacts with relevant client sponsors and process owners.

Customer Success Consultant; RF-SMART for NetSuite US East, US West, or Distributed-US We exist to transform our customers and change lives Who We’re Looking For Are you ready to take on a dynamic role where you can make a real impact? As a Business Analyst/Warehouse Consultant at RF-SMART, you’ll be at the forefront of delivering cutting-edge warehouse management solutions using our innovative data collection software for NetSuite ERP. If you thrive in a fast-paced environment and love the challenge of optimizing warehouse operations, this role is for you! What You’ll Do: - Design & Deliver: Create tailored warehouse data collection solutions using RF-SMART for the NetSuite ERP application, focusing on areas like receiving, inventory control, picking, and light production. - Consult & Advise: Be the go-to expert for customers, guiding them on best practices in warehouse setup, receiving, and shipping. - Train & Support: Lead training sessions and provide ongoing support, ensuring customers are confident and successful post-Go Live. Travel averages at 30% - Hit Billable Targets: Manage your time effectively to meet billable targets, contributing to the success and profitability of the business. - Problem-Solve: Tackle customer issues head-on, whether through the NetSuite ERP or RF-SMART software, and find innovative solutions. - Enhance & Innovate: Communicate customer feedback and suggest enhancements to our development team, ensuring our product continually evolves. - Stay Organized: Keep all customer interactions, project tasks, and communications organized and on track in a fast-paced environment. What You Bring: - A Bachelor’s degree in a supply chain-related field or equivalent experience. - Experience in warehouse operations and familiarity with ERP systems, especially NetSuite, is a plus. - You’re a clear communicator with excellent presentation skills, whether in person or through web demos. - Strategic and problem solving mindset: You are curious to understand the full picture or problem before jumping to conclusions and are open to uncovering other opportunities for training or helping the customer beyond the problem they come to you about. - Experience with AI platforms is desirable. Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Business Analyst/Warehouse Consultant; RF-SMART for NetSuite, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees. Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion • Partner with customers to build adoption plans grounded in their specific goals and data maturity • Help customers through initial setup, configuration questions, and common troubleshooting scenarios • Translate adoption progress and business value into clear narratives for executive stakeholders • Identify at-risk accounts early, understand the root cause, and get things back on track • Collaborate with Product and Engineering to share customer feedback and influence the roadmap • Build repeatable playbooks and resources that help the CS team scale

Role Description Ready to be a Titan? At ServiceTitan, we help our customers achieve extraordinary outcomes — and as a Customer Success Manager on our CSM Team, you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations. This role is perfect for someone who is driven, curious, and passionate about helping others succeed. You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter. - Own Customer Outcomes - Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor. - Understand each customer’s business goals, challenges, and success metrics — and align ServiceTitan solutions to drive tangible ROI and business outcomes. - Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention. - Deliver Value and ROI - Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency. - Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders. - Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions. - Engage and Empower Customers - Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins. - Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows. - Inspire customer advocacy through exceptional experiences — increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies). - Collaborate and Solve Problems - Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution. - Take ownership of escalations — approaching challenges with curiosity, empathy, and a solution-first mindset. - Gather and synthesize customer feedback to influence product enhancements and internal process improvements. - Stay Organized and Accountable - Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups. - Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed. Qualifications - Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales. - A passion for customer success — you genuinely care about helping others grow and thrive. - Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value. - Strong ownership mentality — you take initiative, follow through, and make things happen. - Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence. - Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams. - Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively. - Comfort with data — able to interpret engagement and usage metrics to drive informed decisions. - A collaborative team player who contributes positively to a high-performance, customer-obsessed culture. Preferred Skills and Experience - Experience in project management or business consulting. - Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan. - Understanding of business performance analytics and operational workflows. - Ability to lead conversations that connect technology to measurable business results. Benefits - Flexible time off with ample learning and development opportunities to continue growing your career. - Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. - Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). - FSA and HSA, 401k match, and telehealth options including memberships to One Medical. - Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. - On-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.