At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We are looking for a Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery. You love establishing best in class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption/engagement. Responsibilities: - Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty. - Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience. - Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities. - Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio. - Be an expert on the  EverHealth  Platforms maintaining a deep understanding of our technology and products. - Have general knowledge of our EverHealth portfolio of products and how they add values to our customers. - Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics. Skills and Experience needed for success in this role: - Bachelor’s Degree preferred - 2-4 years relevant service/relationship management experience - Prior SaaS account management experience highly desired, healthcare industry experience is a plus. - Experience handling multiple tasks required. - A willingness to take initiative and solve problems. - An orientation toward constantly improving processes and management best practices. - A willingness to share with the team practices at your prior companies that helped create great customer experiences. Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits and Perks: - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Compensation: EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $60,000 - $70,000 USD in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

• Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. • Implement promotional and sales actions. • Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. • As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%. • Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business. • Actively acquire and consult with existing and new customers for the sale of service products. • As required, prepare sales reports, statistics, and forecast summaries. • Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities. • Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information. • Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Oversee planning and management activities for Customer Experience and Payment Integration (CE/PI). Provide management oversight in the areas of budgeting, staffing, resource planning, and change management. Provide strategic direction and leadership in managing, deploying, and maintaining flexible product and payment systems ensuring they continuously meet business needs. Continually evaluate technical platforms, operating systems, system requirements, and limitations for use across the enterprise Lead the successful planning, implementation, and adoption of the Product and Claims systems Remain agile in addressing changing business needs through technical platform solutions Develop and maintain strategic partnerships with Division Management Teams; provide business partners and key executives with customer perspective and facilitate timely response to complex business challenges and opportunities Identify, consolidate, and prioritize training needs and coordinate training programs with the training unit Develop and maintain enterprise-wide service level agreements and methods for monitoring service level agreements. Analyze and report on achievement and causes of deviation from expectations Manage internal resources to ensure business needs are clearly understood then delivered as agreed for automated solutions. Similarly, manage expectations regarding the agreements for meeting the business needs Contribute to the development of Division strategic and tactical goals, initiatives, and objectives Demonstrate leadership and initiative to reduce administrative costs by working with others to achieve savings Identify, analyze, and diagnose issues that cause service degradation Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues, and escalated customer inquiries Be alert to customer trends and potential problems developing that negatively impact service and resolve issues as appropriate. Recommend and implement procedural and system changes to deliver quality service to internal and external customers Seek out process improvements that result in administrative cost savings without a negative impact to the quality of service provided to customers Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc. Monitor performance of direct reports. Provide prompt and objective feedback, coaching, and counseling, including corrective action plans as appropriate. Coordinate with training department to ensure all staff receive appropriate training. Manage interactions with outside vendors for maintenance and services Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience; Minimum of 1 additional year of experience related to functional area Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports Demonstrated ability to provide services and support for complex systems or issues Excellent interpersonal skills to facilitate, educate and build strong business partner relationships Strong team building and collaboration skills Strong organizational and project management skills Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications. Ability to analyze work processes and make recommendations to improve department efficiency Excellent problem-solving and analytical skills Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format Preferred Skills Enterprise project sponsorship experience Experience with claims and product systems, data, and related technologies Cross‑stakeholder execution expertise #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $94,500.00 - $152,250.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

• Deliver world-class predictive analytics and monitoring solutions by combining industry expertise, equipment knowledge, software capabilities, and strong customer relationship management • Lead a small to medium-sized team of professionals across the Americas, driving customer outcomes, operational performance, and team development • Influence functional strategy, including resource planning, execution priorities, and policy development within the area of responsibility • Assess business challenges and recommend best practices to improve products, processes, and services • Apply strong judgment to solve complex problems across operational, technical, product, engineering, and service environments • Develop thoughtful, data-informed recommendations by evaluating information, asking the right questions, and engaging the appropriate stakeholders • Identify and implement solutions outside of established approaches when needed to meet customer and business objectives • Lead functional initiatives and projects, communicating complex concepts clearly and influencing cross-functional stakeholders • Stay informed on industry trends and emerging customer needs to help shape continuous improvement and business performance