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Making the Workplace Safer and Smarter
Solutions Architect I
Location
United States
Posted
110 days ago
Salary
0
Seniority
Mid Level
Job Description
Solutions Architect I
HSI
The HSI Systems Solutions Architect I provides advanced technical support and customer service to existing customers utilizing the safety management system. As a subject matter expert in the system’s capabilities and limitations, this role assists clients in effectively implementing, updating, and maintaining their configured sites. The Solutions Architect I collaborates with software developers and cross-functional support teams to resolve customer issues and proactively recommend product enhancements that improve system performance and user experience. - Continuously expand technical knowledge of HSI product solutions, tools, and systems - Act as a technical resource with deep understanding of company products, data architecture, and APIs - When required, meet with customers to identify tailored solutions based on individual needs - Serve as an intermediate-level system administrator, including support for data imports/exports and configuration updates - Assist or lead internal and paid customer projects as the primary technical resource - Collaborate with the implementation team to configure and populate LMS site data in alignment with client requirements and project timelines - Conduct thorough quality assurance reviews to ensure all LMS implementations meet defines specifications and maintain high standards of accuracy and functionality - Assist EHS and CMS implementation & platform sync teams in implementation tasks as needed - Investigate, resolve, and/or escalate to development advanced technical support issues, including system bugs and urgent customer concerns - Provide detailed guidance and support to customers in executing system modifications and task implementations tailored to their specific needs - Support, maintain, and document software functionality and standards compliance - Perform data and system audits to ensure accuracy, consistency, and proper data mapping - Review discrepancy reports and investigate data outliers - Create improved methods for reviewing system data and functionality - Maintain accurate records of all activities in Salesforce - Ensure customer tickets are closed within company Service Level Agreement (SLA) - Communicate product quality assurance issues and track their resolution - Collaborate with Product and Development teams to scope, test, and improve tools and features - Demonstrate strong analytical and problem-solving abilities - Effectively manage multiple tasks and competing priorities - Share solutions to complex challenges and proactively seek opportunities for improvement - Perform additional tasks and projects as needed, including those outside the scope of normal job functions Competencies - Demonstrates creativity and analytical problem-solving skills to develop effective solutions and drive continuous improvement. - Readily adjusts to changing circumstances, integrates new information, and responds to evolving customer needs with minimal resistance. - Evaluates granular components to understand their broader impact on customer configurations and overall system performance. - Quickly absorbs new information, actively seeks to understand customer pain points, and applies insights to improve outcomes. - Effectively guides customer decisions by identifying business challenges and presenting tailored, value-driven solutions. - Exhibits strong organizational skills and time management, ensuring high-quality work with attention to detail. - Demonstrates deep knowledge of company products and services, confidently recommending the most appropriate solutions for each customer scenario.
Job Requirements
- A Bachelor’s Degree in a related field. An Associate Degree and 3+ years of relatable experience may be substituted for a Bachelor’s Degree
- 2+ years of experience consulting with end-users and sales to determine system configuration needs
- Administrator experience with a Learning Management & Safety Management System is highly preferred
- Familiarity with databases is a plus
- Intermediate to advanced skill set in Microsoft Office, previous experience working with advanced Excel functions
- High interest in technology and strong technical aptitude
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