Role Description We are looking for a Cloud System Administrator (LATAM-Remote) who can manage AWS-hosted environments while supporting application deployments and platform operations. This role will bridge infrastructure, DevOps, and application support to ensure stability, security, and automation of our web platforms. Responsibilities - AWS Infrastructure Administration - Manage EC2-based environments (DEV, QA, STG, PRD) - Configure and maintain security groups, IAM roles, instance profiles - Support ALB, Route53, S3 integrations - Monitor instance health and system performance - Assist with patching and OS hardening - Support migration stabilization (post lift-and-shift) - Deployment & CI/CD Support (Jenkins) - Maintain and enhance Jenkins pipelines - Support build and deployment automation - Troubleshoot pipeline failures - Manage environment configuration for releases - Improve deployment reliability and rollback procedures - SSL Certificate Lifecycle & Automation - Manage SSL generation, installation, and renewals - Maintain certificate chain and intermediate validation - Automate SSL review and expiration monitoring - Improve certificate management process in AWS - Application Platform Support - Support AEM deployments and troubleshooting - Support IIS/.NET application deployments - Maintain Solr configuration and health - Monitor logs and resolve infrastructure-related issues - Operational Excellence & Automation - Identify opportunities to automate manual operational tasks - Improve monitoring and alerting processes - Support documentation and runbooks - Contribute to long-term cloud optimization strategy Qualifications - Strong experience with AWS (EC2-centric environments) - Experience supporting lift-and-shift cloud migrations - Hands-on Jenkins pipeline administration - Windows Server and/or Linux administration experience - Experience managing SSL certificates in enterprise environments - Experience with IIS, AEM, and application deployments - Familiarity with basic infrastructure automation (Terraform or scripting preferred) - Strong troubleshooting skills across infrastructure and application layers Ideal Profile - Has prior on-premise system administration experience - Has transitioned to AWS infrastructure support - Understands CI/CD and deployment operations - Is comfortable operating in a hybrid DevOps/System Admin role - Can help us gradually move toward more automation and cloud-native best practices

• Oversee the installation, configuration and maintenance of servers • Collaborate with stakeholders to understand business needs and requirements • Manage the Active Directory and other core IT services • Monitor systems performance and troubleshoot moderate to complex issues • Perform maintenance such as patch management, updates, and backups • Plan and execute systems upgrades and hardware/software installations • Ensure systems are updated with latest security patches and software updates • Implement and maintain security measures to protect systems • Conduct security audits and assessments • Develop, manage and test backup and recovery procedures • Develop and maintain disaster recovery plans • Provide support to end users and other IT staff • Maintain detailed documentation of system configurations • Create reports on system performance, security incidents and other key metrics • Coordinate with other IT teams to ensure coordinated delivery of IT services • Provide recommendations for system improvements

• Lead our 5-month online course delivering systems administration and networking instruction. • Integrate CompTIA learning environments and coordinate with Teaching Assistants' support. • Oversee participants' practical project work. • Prepare participants for CompTIA CompTIA certification exams. • Collaborate to continuously improve course content and the learning environment.

• Maintain Server Operating Systems running on physical and VM platforms • Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems • A solid understanding of monitoring Server Operating Systems(Windows Server, RHEL) • A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…) • A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls) • Ability to communicate complex technical subjects to non-technical customers • Follow agreed processes and procedures for providing solutions to customer requests or issues • Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards • Deliver customer communication to the appropriate level of understanding to ensure a successful outcome • Document policies, procedures and issues in ticketing system as well as in internal knowledge base • Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients • Ability to work independently as well as part of a team as required • Demonstrate strong client relationship skills • Willingness to work on a rotating On Call Schedule • Other duties as assigned