MarketFully Group

About MotionPoint MotionPoint is the leading website localization platform for enterprises seeking to scale multilingual digital experiences. Leveraging advanced technologies including AI and LLMs, we deliver world-class solutions that make global customer engagement seamless and cost-effective. About the Role We're looking for a Customer Experience Manager to serve as the trusted operational point of contact for our B2B customers. You’ll help customers unlock the full value of our managed platforms, connectors, and APIs, and ensure an outstanding customer experience from onboarding through ongoing delivery. You’ll work closely with customers and develop deep knowledge of the customer journey across touchpoints. You’ll work with internal teams to deliver on our service commitments, troubleshoot and coordinate technical work, lead solution development, and surface upgrade opportunities when our customers want to enter additional markets or redesign their websites. You’ll be part orchestrator, part problem solver, and most of all a customer champion. What You’ll Do - Understand the goals of our customers and own the delivery experience for assigned customers, ensuring they realize the full value of our platforms, integrations, and API capabilities. - Coordinate cross-functional work related to customer projects, escalations, enhancements, and ongoing support. - Identify opportunities to help customers deliver on their business objectives. - Maintain documentation of customer contacts, pain points, successes, and willingness to be a reference. - Monitor and improve service quality, ensuring we exceed SLAs, key quality-of-service and customer satisfaction metrics. - Collaborate closely with Customer Success, Engineering, QA, Product, and Support to resolve issues, scope work, and align priorities for your customers. - Investigate operational and technical issues related to integrations, performance, invoicing, or unusual behavior — and drive them to resolution. - Communicate proactively with customers about current offerings that could help them reach their goals, any known issues, and educate them on upcoming innovations. - Partner with Finance or Ops teams to support invoicing accuracy and resolve any billing-related questions. - Influence product, marketing, and service teams with customer insights. What You Bring - 4+ years' experience in a customer-facing role, ideally in customer experience, account management, or post-sales B2B operations. - Ability to map and analyze customer pain points, friction, and moments of delight. - Experience with CX frameworks like Net Promoter Score (NPS), CSAT, CES, and Voice of Customer (VoC) programs. - A strong understanding of SaaS platforms, APIs, and data integrations — you are comfortable talking about technology with engineers and customers alike. - Excellent project management and organizational skills — you’re comfortable juggling multiple customers and workstreams. - With a bias toward action, you take ownership of issues and drive them to resolution. - Strong communication and collaboration skills: You know how to build trust across teams and with customers. - Bonus points for: Deep understanding of translation, localization, and multilingual content operations. Prior experience working with proxy-based or CMS-integrated localization platforms is a strong plus. Note: This job description is not intended to cover all activities, duties, or responsibilities. Other duties may be required by the employee at any time, without notice. Why Join Our Team: Diverse, Inclusive, and Energetic team atmosphere. You'll be alongside a group of deeply supportive and diverse colleagues combined with highly approachable ‘open-door’/’open-book’ managers that treat you like a person, not a cog. Career Stability and Growth. Many team members have been at MarketFully for more than a decade because they really love our commitment to culture and improving our platform, processes and people, every day. We love our internal talent, and career advancement opportunities both within and outside hired departments are available. We run our business and manage performance with a growth mindset. Mental, Physical, and Financial Health. Among MarketFully's offerings are a ‘remote-first’ hybrid work model, flexible PTO, 10 paid holidays, paid parental bonding leave, gym membership reimbursement, free Employee Assistance Programs, robust medical/dental/vision plans, and 401(k) with immediate vesting and up to 4% employer match, to name a few!

About Us: At MarketFully, we’re on a mission to help the world’s most ambitious brands achieve growth InContent, InLanguage, InCulture, and InMarket. Our integrated platform combines multilingual marketing strategy, creative content, and cutting-edge technology to help clients expand globally — while keeping their brand voice authentic and relevant across every market. Summary: The Project Manager serves as the primary liaison between clients and MarketFully, ensuring projects are delivered on time, within scope, and aligned to client goals. This role establishes clear objectives, manages timelines and competing priorities, proactively identifies and mitigates risks, and facilitates effective communication across stakeholders. The Project Manager motivates internal teams, resolves conflicts, and maintains strong client relationships while continuously documenting processes and driving improvements. Essential Job Functions: - Understands client goals & requirements and communicates them effectively. - Establishes & communicates clear & achievable objectives for each project - Establishes due dates & manages the project schedule/timeline - Balances competing demands quality, scope, time & cost of each project. - Proactively identify issues & risks, escalating them where appropriate - Manage all information exchanged between client & MotionPoint - Motivates the MotionPoint team to achieve project objectives. - Resolves conflict quickly to keep project team functioning at a high level. - Organizes and facilitates all project meetings with clients. - Proactively documents project processes & changes along with lessons learned. - Manages ongoing client relationships Required Education & Experience: - 5+ years of related experience in a corporate PMO, project management, or product management positions. - Bachelor’s degree or equivalent experience in a related field - Experience as an account manager with large client interactions managing all aspects, not just IT. - Strong technical expertise in HTML, CSS, JS/JSON, Charles - Strong understanding of website technologies, including CMS systems, APIs, SSO, URL Structures, site architecture, and integrations - Experience working across multiple teams both within the department and across the company - Comfortable working multiple projects simultaneously - Detail-oriented and very analytical - Excellent organizational and prioritization skills - Effective negotiation, interpersonal and partnering skills Why Join Our Team: Diverse, Inclusive, and Energetic team atmosphere. You'll be alongside a group of deeply supportive and diverse colleagues combined with highly approachable ‘open-door’/’open-book’ managers that treat you like a person, not a cog. Career Stability and Growth. Many team members have been at MarketFully for more than a decade because they really love our commitment to culture and improving our platform, processes and people, every day. We love our internal talent, and career advancement opportunities both within and outside hired departments are available. We run our business and manage performance with a growth mindset. Mental, Physical, and Financial Health. Among MarketFully's offerings are a ‘remote-first’ hybrid work model, flexible PTO, 10 paid holidays, paid parental bonding leave, gym membership reimbursement, free Employee Assistance Programs, robust medical/dental/vision plans, and 401(k) with immediate vesting and up to 4% employer match, to name a few!

Role Description The Management Accountant is responsible for producing accurate and timely financial information to support strategic decision-making. The role involves overseeing management accounts, budgeting, forecasting, financial analysis, and supervising junior finance staff. The postholder will ensure financial controls are maintained and support senior leadership with insightful financial reporting. Key Responsibilities - Prepare and review monthly management accounts including profit & loss, balance sheet, and cash flow reports. - Analyse financial performance and provide variance analysis against budgets and forecasts. - Lead the annual budgeting process and support departmental budget holders. - Prepare rolling forecasts and financial projections. - Monitor financial performance against budget. - Review work produced by junior staff and ensure accuracy. - Provide mentoring and training where required. - Maintain strong financial controls and processes. - Ensure compliance with UK accounting standards, company policies, and regulatory requirements. - Assist with year-end accounts and support external auditors. - Other Ad Hoc duties/general support to the Finance Director & wider department heads. Qualifications - Previous experience within a similar finance role is essential. - An experienced user of Paprika is desirable but not essential. - Fully qualified accountant (ACA, ACCA, or CIMA) or finalist. - Excellent Excel skills. - Exceptional attention to detail. - Excellent communication skills. - Good time management skills with the ability to operate to tight deadlines. - Proactive, demonstrating initiative and enthusiasm. Benefits - Diverse, Inclusive, and Energetic team atmosphere. - Career Stability and Growth. - Mental, Physical, and Financial Health. - Remote-first hybrid work model. - Flexible PTO and 10 paid holidays. - Paid parental bonding leave. - Gym membership reimbursement. - Free Employee Assistance Programs. - Robust medical/dental/vision plans. - 401(k) with immediate vesting and up to 4% employer match.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Fractional Senior Finance Director will operate across the MarketFully group, providing part-time, high-level financial leadership and strategic support on a short-term basis, likely to be around 3-6 months. The role balances hands-on operational finance responsibilities with group-level oversight and planning. Immediate impact needed on integration of new acquisition and integration of people, process, systems. - Advise and support leadership teams within each business unit on financial planning, budgeting, forecasting, and performance management. - Guide decision-making with accurate analysis and scenario planning. - Review and enhance financial processes and controls to ensure best practice, compliance, and operational efficiency across all companies in the group. - Identify areas for process improvement and oversee implementation. - Lead preparation and review of monthly management reports and board packs. - Present financial insights to management, boards, and other stakeholders as required. - Oversee group-wide cash management, including forecasting and liquidity planning. - Advise on working capital optimization and capital allocation. - Mentor existing finance team members, building group-wide capability and consistency. - Where necessary, direct and support with hands-on finance tasks (e.g., reconciliations, variance analyses). - Provide support for M&A transactions, fundraising, budgeting for new projects, and integration of new entities as required. - Monitor and manage financial risk and ensure compliance with relevant regulatory, legal and reporting requirements across the group. - Liaise with external parties such as auditors, tax advisors, and banks on behalf of the group, coordinating requirements and deliverables. Qualifications - Senior finance professional (Director level or above) with extensive experience in multifaceted or group structures – international experience required (currencies, laws, etc.). - Track record of improving financial processes, supporting strategic initiatives, and influencing commercial outcomes. - Comfortable working independently and across multiple teams, with strong communication and stakeholder management skills. - Adaptable, proactive, and able to operate in a fast-moving environment. - Professional accounting qualification (e.g. ACA, ACCA, CPA, CIMA) desirable. Requirements - Fractional/part-time basis (flexible as business needs require). - Engagement may be a contractor or consultancy arrangement. - Will report to CFO, supporting multiple business unit heads. Benefits - Diverse, Inclusive, and Energetic team atmosphere. - Career Stability and Growth. - Mental, Physical, and Financial Health. - Remote-first hybrid work model. - Flexible PTO and 10 paid holidays. - Paid parental bonding leave. - Gym membership reimbursement. - Free Employee Assistance Programs. - Robust medical/dental/vision plans. - 401(k) with immediate vesting and up to 4% employer match.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As Product Manager focused on Social Media Monitoring at Marketfully, you will own the strategy, discovery, and delivery of a new listening product and capabilities of the platform that helps teams capture, understand, and act on social conversations at scale. - Define what we build and why, translating customer and business needs into a clear product direction. - Work closely with Engineering, Design, and stakeholders to ship an experience that is reliable, scalable, and loved by daily users. - Requires deep understanding of social media ecosystems and listening workflows, paired with strong product judgment and the ability to deliver in ambiguity. Key Responsibilities - Own the product strategy and roadmap for a Social Media Listening application, including vision, positioning, and phased delivery. - Lead discovery with internal users and customers to identify high-impact problems, validate hypotheses, and define clear product outcomes. - Define product requirements (PRDs), user journeys, and success metrics; translate them into deliverable scopes with Engineering and Design. - Partner with Engineering to design scalable data ingestion and processing workflows across platforms (APIs, rate limits, webhooks, privacy constraints). - Drive prioritization decisions across user value, technical feasibility, time-to-impact, and operational costs. - Collaborate with stakeholders to align on launch readiness, rollout plans, and enablement for Ops, Sales, and Support. - Establish and monitor product metrics (adoption, retention, relevance/quality of results, time-to-insight) and use them to guide iteration. - Ensure the product meets enterprise expectations around reliability, security, compliance, and auditability. Qualifications - 5+ years of experience as a Product Manager building B2B software products end-to-end. - Deep understanding of social media platforms and social listening concepts (channels, entities, trends, sentiment, brand safety, moderation and escalation workflows). - Experience building products that involve data ingestion, normalization, search/relevance, dashboards, or workflow tooling. - Strong discovery skills: interviewing, problem framing, defining hypotheses, and validating with qualitative and quantitative evidence. - Ability to write clear requirements and work effectively with cross-functional teams to ship iteratively. - Excellent communication skills with the ability to align stakeholders and make decisions under ambiguity. Additional Requirements - Experience with social media or community tooling in enterprise environments (marketing, CX, trust and safety, or moderation). - Familiarity with API-driven integrations and constraints (authentication, rate limits, data quality, monitoring). - Experience with analytics and experimentation (instrumentation, funnels, cohort analysis). - Background in AI/ML products, especially classification, clustering, or ranking systems, is a plus. - Experience with Linear a plus. Benefits - Diverse, Inclusive, and Energetic team atmosphere with supportive colleagues and approachable managers. - Career Stability and Growth with opportunities for advancement within and outside hired departments. - Mental, Physical, and Financial Health benefits including a ‘remote-first’ hybrid work model, flexible PTO, 10 paid holidays, paid parental bonding leave, gym membership reimbursement, free Employee Assistance Programs, robust medical/dental/vision plans, and 401(k) with immediate vesting and up to 4% employer match.

About Marketfully.AI Marketfully.AI delivers AI-powered content intelligence that transforms how global brands create, adapt, and optimize multilingual marketing at scale. Unlike generic AI writing tools, Marketfully.AI combines cutting-edge GenAI with human expertise and deep localization capabilities to help enterprise marketing teams make smarter content decisions across markets. From data-driven content strategy and SEO-optimized creation to culturally-aware transcreation and performance tracking, we provide the intelligence layer that turns multilingual content from a cost center into a competitive advantage. Trusted by global brands, Marketfully.AI is redefining the future of content marketing. Role Summary As Product Manager focused on Social Media Monitoring at Marketfully, you will own the strategy, discovery, and delivery of a new listening product and capabilities of the platform that helps teams capture, understand, and act on social conversations at scale. You will define what we build and why, translate customer and business needs into a clear product direction, and work closely with Engineering, Design, and stakeholders to ship an experience that is reliable, scalable, and loved by daily users. This role requires deep understanding of social media ecosystems and listening workflows, paired with strong product judgment and the ability to deliver in ambiguity. Key Responsibilities - Own the product strategy and roadmap for a Social Media Listening application, including vision, positioning, and phased delivery. - Lead discovery with internal users and customers to identify high-impact problems, validate hypotheses, and define clear product outcomes. - Define product requirements (PRDs), user journeys, and success metrics; translate them into deliverable scopes with Engineering and Design. - Partner with Engineering to design scalable data ingestion and processing workflows across platforms (APIs, rate limits, webhooks, privacy constraints). - Drive prioritization decisions across user value, technical feasibility, time-to-impact, and operational costs. - Collaborate with stakeholders to align on launch readiness, rollout plans, and enablement for Ops, Sales, and Support. - Establish and monitor product metrics (adoption, retention, relevance/quality of results, time-to-insight) and use them to guide iteration. - Ensure the product meets enterprise expectations around reliability, security, compliance, and auditability. Core Requirements - 5+ years of experience as a Product Manager building B2B software products end-to-end. - Deep understanding of social media platforms and social listening concepts (channels, entities, trends, sentiment, brand safety, moderation and escalation workflows). - Experience building products that involve data ingestion, normalization, search/relevance, dashboards, or workflow tooling. - Strong discovery skills: interviewing, problem framing, defining hypotheses, and validating with qualitative and quantitative evidence. - Ability to write clear requirements and work effectively with cross-functional teams to ship iteratively. - Excellent communication skills with the ability to align stakeholders and make decisions under ambiguity. Additional requirements - Experience with social media or community tooling in enterprise environments (marketing, CX, trust and safety, or moderation). - Familiarity with API-driven integrations and constraints (authentication, rate limits, data quality, monitoring). - Experience with analytics and experimentation (instrumentation, funnels, cohort analysis). - Background in AI/ML products, especially classification, clustering, or ranking systems, is a plus. - Experience with Linear a plus Why Join Our Team: Diverse, Inclusive, and Energetic team atmosphere. You'll be alongside a group of deeply supportive and diverse colleagues combined with highly approachable ‘open-door’/’open-book’ managers that treat you like a person, not a cog. Career Stability and Growth. Many team members have been at MarketFully for more than a decade because they really love our commitment to culture and improving our platform, processes and people, every day. We love our internal talent, and career advancement opportunities both within and outside hired departments are available. We run our business and manage performance with a growth mindset. Mental, Physical, and Financial Health. Among MarketFully's offerings are a ‘remote-first’ hybrid work model, flexible PTO, 10 paid holidays, paid parental bonding leave, gym membership reimbursement, free Employee Assistance Programs, robust medical/dental/vision plans, and 401(k) with immediate vesting and up to 4% employer match, to name a few!