Job Closed

This listing is no longer active.

Porch Group

Porch Group, founded in 2012, is a technology-driven company focused on simplifying homeownership by offering various services, including home improvement, insurance, and home-movi

Service Representative II

Location

Germany

Posted

43 days ago

Salary

225K - 290K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Service Representative II

Porch Group

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Within the Porch organization you'll work under the Porch Moving Group. SML, Moving Staffers and HireAHelper are part of Porch Moving Group, Porch's team of professional moving services. Job Title: Service Rep II Location: India Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we’d love for you to be a part of it as us as Service Representative II, you are expected to execute the following in an effective manner and conducive with our code of conduct and within your working hours. What You’ll Do As a Service Rep II - Handle incoming calls from customers and MSP's - Assist with order modifications - Handle issue types related to the fulfillment of the job such as same day, next day, rejections, etc. - Coordinate replacement of orders such as confirming availability with various MSP's, providing the customer the new option, negotiating price. - Payment release request - Requests for help during the job - Cancellation request What You Will Bring As A Service Rep II - Ability to work during business hours and as required by business needs - Prior customer service experience, 2 years minimum - Positive, empathetic, and professional attitude toward customers (consumers, moving service providers) and peers at all times - Ability to learn and retain product details to ensure customer satisfaction - Ability to access and act quickly on workflows so that every inquiry addressed promptly - Intentionally, accurately, and consistently communicate brand (Managed/Marketplace) policies that apply to customer/service provider issues. - Follow correct procedure when resolving customer and service provider issues - Intentionally, accurately, and consistently communicate brand policies (managed/marketplace) that apply to customer/service provider issues - Actively claim and resolve customer issues correctly including but not limited to: replacements, cancellations, same day and next day requests - Escalate upleveling opportunities for peers within the service or sales team - Meet metrics for your given position - You have strong time management skills and a committed work ethic - You have a very positive attitude and are willing to learn from and accept mistakes - Will go above and beyond to make sure that customers and service providers understand any changes made to orders - Proficient computer skills using Microsoft Office, Internet Explorer, and G Suite, with the ability to learn new software solution - Proven experience working with US based business teams  - Excellent written and communication skills in English language  - This role requires full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST). A Night Shift Allowance is applicable for this position in line with company policy. - Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload This is an ongoing, open job posting. Candidates may apply at any time. What You Will Get As A Porch Group Team Member Pay Range*: 225,000 INR – 290,000 INR annually *Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. You will also be eligible to receive sales incentives, subject to program guidelines and approvals. - Our benefits include medical insurance, accident insurance and retiral benefits. - Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events. #LI-KS1 #LI-REMOTE What’s next? Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Related Categories

Related Job Pages

More Business Development Rep Jobs

Full TimeRemoteTeam 10,001+Since 1928H1B Sponsor

• Take ownership and responsibility for the business relationship between Motorola Solutions and Convergint branches in the West Region. • Responsible for increasing Strategic Partner spend with MSI through different branches in the region. • Build executive-level relationships with the Strategic Partner to drive business through multiple lines of solution sales spanning the entire Motorola product ecosystem. • Design, build, and execute a comprehensive business strategy for the Strategic Partner. • Create and implement a business plan to grow and nurture the assigned Strategic Partner, updating and modifying it quarterly to reflect market changes/innovations, and/or technology acquisitions. • Work with and educate the West region members across the MSI product ecosystem on how to effectively engage with the Strategic Partner and achieve maximum results. • Identify key end-users and equip the team with resources to engage with contacts quickly and effectively, resulting in Motorola Solutions' differentiation, market leadership, and subject matter expertise that will help close deals. • Drive year-over-year growth with the assigned strategic partner • Create, nurture, and respond to sales opportunities and close sales orders within the assigned strategic account • Create, manage, and maintain sales pipelines with assigned accounts. • Provide product and sales training to assigned accounts to help them understand our products, including how and when to use them according to their specific applications. • Identify key market influencers in surveillance, establish contact with them, and demonstrate the superiority and utility of our products. • Participate in the development of training materials. • Feedback end-user customer requirements to engineering and operations departments to help implement product improvements and new product releases. • Create a positive work environment and utilize team-building skills with other team members and direct reports.

California
$105K - $115K / year
Full TimeRemoteTeam 1,001-5,000Since 1913H1B Sponsor

• Selling UMB Fund Services' outsourced back office solutions • Creating and managing a strategic territory plan • Assessing, prospecting and calling on financial institutions • Cross selling company products and services • Managing territory to maximize sales resources • Analyzing financial position and operational challenges • Coordinating with internal resources for sales materials • Maintaining data in Sales Force • Developing and maintaining relationships with industry organizations

Texas
$92.0K - $196.7K / year
Full TimeRemoteTeam 10,001+Since 1849H1B Sponsor

Senior Healthcare Representative, Oncology & Hematology (woj. mazowieckie i podlaskie) Przełomy, które zmieniają życie pacjentów... W firmie Pfizer jesteśmy skoncentrowani na pacjencie, kierując się naszymi czterema wartościami: odwagą, radością, słusznością i doskonałością. Nasza przełomowa kultura sprzyja naszemu zaangażowaniu w przekształcanie milionów istnień ludzkich. W firmie Pfizer wiemy, że wspaniałe rzeczy dzieją się wszędzie tam, gdzie ludzie spotykają się z jednym wspólnym celem. Aktualnie do zespołu Onkologii/Hematologii poszukujemy kandydatów na stanowisko: Senior Healthcare Representative / Starszy Przedstawiciel ds. Zdrowia woj. mazowieckie/podlaskie. Cel stanowiska: Realizowanie celów sprzedażowych poprzez promocję produktów i udostępnianie informacji medycznych. Orientacja promocyjna na tworzenie lepszych doświadczeń klientów. Kluczowe obszary odpowiedzialności: - Promocja produktów onkologicznych i hematologicznych stosowanych w programach lekowych na powierzonym terenie zgodnie z aktualną strategią marketingową. - Ciągły rozwój wiedzy produktowej i medycznej zgodnej z ChPL oraz wykorzystanie jej w kontaktach z klientami. - Ciągły rozwój i wykorzystanie umiejętności związanych z promocją produktów farmaceutycznych. - Analiza terytorium pod kątem realizacji celów sprzedażowych, poszukiwanie możliwości rozwoju sprzedaży, bieżące monitorowanie realizacji celów i odpowiednie dostosowywanie planu działania. - Monitorowanie i dostarczanie informacji o otoczeniu rynkowym bezpośredniemu przełożonemu. - Terminowe planowanie i realizacja działań promocyjnych zgodnie z Terytorialnym Biznes Planem i celami jakościowymi na dany cykl. - Zarządzanie budżetem promocyjnym adekwatnie do aktualnej sytuacji i potrzeb w powierzonym terenie. - Raportowanie aktywności i wydatków zgodnie z ustalonym harmonogramem. - Zapewnienie dostępności produktów w aptekach poprzez współpracę z Zespołem Handlowym oraz monitorowanie sytuacji w terenie. - Wykonywanie innych zadań i projektów uzgodnionych z przełożonym. - Przestrzeganie procedur firmy i działanie zgodnie z obowiązującymi przepisami i prawem. - Budowanie kultury „One Pfizer” poprzez właściwe komunikowanie wartości firmy Pfizer i jedno nastawienie na cel. Oczekiwania wobec kandydata: - Ukończone studia wyższe. - Co najmniej 2 lata doświadczenia w pracy jako Przedstawiciel medyczny , znajomość obszaru terapeutycznego onkologii/hematologii będzie dodatkowym atutem. - Udokumentowane osiągnięcia we wcześniejszej pracy. - Dobra znajomość branży farmaceutycznej. - Umiejętność budowania efektywnych relacji z kluczowymi klientami. - Wysoko rozwinięte umiejętności komunikacyjne. - Etyczne podejście do biznesu. - Jez. angielski przynajmniej na poziomie podstawowym . - Dobra znajomość obsługi komputera (MS Office, nowoczesne platformy komunikacyjne). - Prawo jazdy kategorii B i doświadczenie w prowadzeniu pojazdu. - Wiedza medyczna o produkcie i obszarze terapeutycznym na poziomie pozwalającym na indywidualne i grupowe spotkania promocyjne z lekarzami specjalistami. - Orientacja na klienta. - Orientacja na cel / dążenie do realizacji wyników biznesowych. - Wysoka chęć do nauki i samorozwoju w oparciu o znajomość swoich mocnych i słabych stron. - Otwartość na zmiany i elastyczność. - Koncentracja na poszukiwaniu nowych rozwiązań – proaktywność i kreatywność. - Umiejętność pracy zespołowej. Co oferujemy: W firmie Pfizer inwestujemy w tworzenie środowiska, które uwalnia siłę i potencjał naszych ludzi. Nasze kluczowe obszary koncentracji: Różnorodność, równość i integracja — każdy ma coś do zaoferowania. Wierzymy, że zróżnicowana i zintegrowana organizacja ma kluczowe znaczenie dla budowania odnoszącej sukcesy organizacji. Firma Pfizer zobowiązuje się do świętowania tego we wszystkich formach, zapewniając, że jesteśmy tak zróżnicowani, jak pacjenci i społeczności, którym służymy. Kiedy rośniesz, my rośniemy! - Wszyscy współpracownicy mogą uwolnićswój pełny potencjał, realizując cele naszej firmy poprzez nieliniowe ścieżki kariery, składające się z różnorodnych doświadczeń. Zdrowie i dobre samopoczucie — umożliwiamy naszym współpracownikom lepszą troskę o siebie i dokonywanie nowych inwestycji, aby pomóc im zarządzać swoim samopoczuciem psychicznym i fizycznym. Zapewnienie środowiska, w którym koledzy mogą uwolnić swoją moc i przynosić radość w pracy, jest jednym z naszych obszarów, na których się koncentrujemy. Wynagrodzenie i benefity - Minimalna podstawa wynagrodzenia na tym stanowisku wynosi 118.500 PLN brutto rocznie. Wysokość prowizji sprzedażowej jest uzależniona of efektów sprzedaży. W ramach benefitów oferujemy m.in. samochód służbowy, opiekę medyczną w Medicover, ubezpieczenie na życie w UNIQA, kartę Multisport, nieodpłatny plan emerytalny w Goldman Sachs po trzech miesiącach od zatrudnienia z comiesięczną składką pracodawcy w wysokości 3,5% miesięcznego wynagrodzenia brutto. Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. Disability Inclusion Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here! Pursuant to Article 24(6) of the Act of June 24, 2024 on the protection of whistleblowers, Pfizer Polska Sp. z o.o. and Pfizer Trading Polska Sp. z o.o. declare that they have adopted a joint internal reporting procedure, which, in accordance with the provisions of the aforementioned Act, is also available to persons applying for employment on the basis of an employment relationship or other legal relationship constituting the basis for providing work or services or performing functions. The content of the procedure is made available upon request sent to the contact person or to the email address sygnalisci-px@pfizer.com. Sales

Poland
PLN118.5K / year
Full TimeRemoteTeam 10,001

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Role: Collector Experience Representative Reports to: Manager, Collector Experience Location: Remote Other: Full-Time Position About the Company Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct-to-consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector-focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt. We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA, among many others - but we’re a nimble, ambitious team building products from the ground up. If you're passionate about building world-class products and share our love for sports fans and collectors, FanaticsCollect offers an exciting opportunity to be part of a dynamic team creating the future of collecting. About the Role As a Collector Experience Representative, you’ll play a critical role in ensuring that both collectors and sellers feelheard, supported, and valued across Fanatics Collect and Fanatics Live. You will manage inbound inquiries and complex escalations with empathy, speed, and professionalism, while contributing to a high-performing, collector-first team. This is a fast-paced, cross-functional role ideal for someone who thrives in ambiguity, loves problem-solving, and brings a deep passion for the collectibles community. Responsibilities: - Serve as a primary point of contact for collectors and sellers, managing inquiries and escalations across listings, transactions, account issues, and policy enforcement. - Deliver exceptional support across multiple channels, including chat, email, phone, and social platforms. - Investigate and resolve complex support cases with urgency and care, ensuring long-term solutions and satisfied users. - Collaborate cross-functionally with Product, Legal, Engineering, and Operations teams to address systemic issues and drive improvements in trust, safety, and policy. - Proactively identify trends, root causes, and friction points, and advocate for scalable improvements to tools, workflows, and policies. - Educate users on platform features, policies, and promotions to increase satisfaction and - Maintain detailed case documentation and insights in internal CRM and support - Continuously learn and stay up to date on all Fanatics Collect offerings, platform changes, and industry trends. - Support special projects, launches, and initiatives that enhance the collector - Meet or exceed individual performance metrics while upholding team standards and community values. Qualifications: - Minimum 3 years of experience in customer experience, escalations, or seller support, ideally within ecommerce, marketplaces, or collectibles environments. - Exceptional verbal and written communication skills, with a calm and empathetic approach under pressure. - Highly organized with strong attention to detail, follow-through, and time - Strong critical thinking and analytical capabilities to resolve complex customer and operational issues efficiently. - Demonstrated ability to write clear, brand-aligned, and empathetic responses across all support channels. - Must successfully complete a written assessment to evaluate writing skills, customer judgment, and problem-solving mindset. - Proven track record of cross-functional collaboration and the ability to influence outcomes across teams. - Proficient with CRM platforms such as Zendesk, Kustomer, or Salesforce, and adept with modern support technologies. - Passion for collectibles and a deep understanding of collector behavior strongly - Flexibility to work evenings, weekends, holidays, and overtime based on business needs, including live events, launches, and peak periods. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $20—$22 USD

United States
$20 - $22 / hour