• Supporting Sales Teams and Business Managers by providing product information, technical expertise, application and process recommendations, and resolution of product issues through customer visits, virtual meetings, phone calls, and email correspondence. • Serving as a technical resource for key customers by advising on activated carbon uses and communicating the benefits and performance of NORIT products. • Coordinating closely with Sales and R&D to deliver timely, high‑quality technical support and contribute to successful technical sales efforts. • Researching and developing deep expertise in assigned market segments and customer processes, while actively sharing knowledge within the Application Support Team. • Delivering technical training to Sales Teams and internal stakeholders on NORIT products, applications, and customer processes. • Providing product training presentations to customers and distributors and support Sales‑led training initiatives with appropriate resources. • Leading or supporting marketing efforts in assigned market segments, including market updates, sales leads, and development of technical marketing literature. • Staying current on customer applications and market developments by attending conferences, webinars, trade shows, and customer sites. • Leading or supporting complaint investigations by identifying root causes, defining corrective actions, and acting as a liaison between customers and internal teams. • Representing NORIT at exhibitions and seminars to promote products, technologies, and application solutions.

Customer Service Advisor – Work from Home – Full Time £26426 per annum Are you passionate about helping people? Are you looking for a role where you can enhance your customer service skills and develop a career path, remaining in Customer Service or exploring other areas of our business? At Premium Credit we’re looking to hire Customer Service Advisors who are able to provide outstanding customer experiences to our partners and customers through inbound calls and emails. You’ll receive all the training you need on our systems, processes and industry as well as training to enhance the skills that you already have in communicating professionally, listening and understanding customer needs. You’ll be supported in your journey to success by your buddy and your team manager, as well as the teams around you. We’re keen for you to apply if; You maintain high standards of customer care in every interaction You want to develop your skills within a professional environment You’re able to work in a fast paced targeted environment What will you be doing? Our contact centre is open Monday to Friday between 8am and 6.15pm, so you’ll have a shift rota between these times, working an average of 37.5 hours a week, leaving you free to enjoy your evenings and weekends. Day to day you’ll answer calls, using our systems to locate customer and partner details to respond to their queries. · You could be perform routine tasks such as updating bank or address details or processing payments, or you may deal with more complex calls from vulnerable customers who require additional support. · You’ll update call notes and any further actions required using the set processes. · On a rotational basis you will spend time responding to emails · You’ll be developed and trained to respond to more complex client and commercial partner queries. · You’ll work to targets such as calls per hour and call quality, ensuring that you consistently provide the highest levels of customer care. What do we Offer? Premium Credit is a leading provider of insurance premium finance and a range of annually charged services such as school fees, golf club membership and football season tickets in the UK and Ireland. It’s an exciting time to join us as we continue to grow and work collaboratively for our future success. Certified as a Great Place to Work, we have a purpose and values driven culture that ensures we treat each other, our partners and customers with respect and care, uphold our regulatory obligations and treat our customers fairly. Our benefits include · 25 days holiday (plus the opportunity to buy or sell up to 5 days per year) · A competitive workplace pension scheme · Learning and development opportunities that will support your career development · 24/7 access to our Employee Assistance Programme as well as access to Mental Health First Aiders · 1 days paid volunteering per year · A range of shopping and lifestyle discounts through our benefits portal So …. What’s Next? We’re hiring a team of Customer Service Advisors to join us on 1st June to support increased call volumes. If you’re interested in joining our team, apply via our website. You’ll need to have a passion for great customer service, attention to detail and the ability to communicate in a professional and friendly manner, both over the telephone and in writing. Your CV and application will be reviewed against our requirements for the role If you meet our criteria you’ll be contacted to arrange a telephone interview with our recruiter which will include a CV review, a call scenario and the opportunity for you to ask any questions. We’ll also make sure that you’re aware of the role requirements. If successful, you will be invited to interview with two of our contact centre team leaders via video call. This will be a competency-based interview to find out more about your experience. Once we have conducted interviews we will review applications and make offers to successful applicants. More information for you…. We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment-privacy-notice) for further information on how we process your personal data during the application process. All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

Customer Service Representative Remote Availability: This role supports a 24/7 call center environment. Candidates must be willing and able to work flexible hours, including nights, weekends, and holidays, as needed. ABOUT THE COMPANY: American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers. POSITION SUMMARY: The Customer Service Representative (CSR) provides specialized service to critical customers and design logistics solutions at their request. Most often this is to place a request for a new transportation service that will be delivered on demand within a few hours, other times it is to update the customer on the status of an existing task or to make changes to a task in progress. Additionally, the CSR may interact with dispatchers to engage transportation service providers and outside vendors as required to ensure customer needs are fulfilled. REPORTS TO: Customer Service Supervisor RESPONSIBILITIES: - Present a positive and professional face to customers, drivers, and other employees of American Expediting - Answer and respond to all assigned inbound calls and email and chat requests from customers, drivers, and/or other American Expediting employees - Ensure timely and efficient service for customers according to on demand requests - Follow the approved process/SOP for responding to customer inquiries and handling issues; answer questions and ensure customers/drivers understand and are satisfied with the responses - Promote and sell American Expediting products and services as needed - Leverage American Expediting systems to develop price quotes, provide rates as well as review and update shipment information; add relevant notes to accounts/shipments as needed - Work with customers to ensure that shipment requirements are met and that they are always kept informed during the process to ensure visibility - Confer with customers or supervising personnel to address questions, problems, and requests for service - Handle customer complaints and follow appropriate escalation procedures when necessary - Resolve service problems by clarifying the customer’s complaint, determining the cause of the issue, selecting and explaining the best solution to the problem, and expediting correction/adjustment and follow-up to ensure resolution - Act as a subject matter expert for peer side-by-side coaching and training as needed MINIMUM QUALIFICATIONS: - High School diploma or equivalent - General computer proficiency - Ability to speak clearly and respond to customers with accuracy - General ability to type and create professionally written replies quickly and with accuracy - Flexibility in working hours required. Weekend and overnight shifts are available. - Ability to be flexible regarding shift changes in an environment that is operating 24/7/365 is required. PREFERRED EXPERIENCE: - Healthcare or related industry experience - Logistics or expediting knowledge - Relevant previous call center experience with at least 2 years successful work experience - Familiar with time zones, military time KNOWLEDGE, SKILLS, AND ABILITIES: - Excellent verbal communication and problem-solving skills - Excellent written business communication skills - Customer focused and solutions oriented - Ability to work with a sense of urgency - Knowledge of principles and processes for providing customer service - Computer skills including Microsoft Office, Outlook, Teams - Good navigational skills - Analytical thinker and problem solver Pay Range for the position is up to $17/hr (depending on experience). This role is eligible for our Career Progression Ladder where, you'll gain the skills and opportunities to advance—and with every step forward comes increased responsibilities, new challenges, and a higher earning potential. American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors and customers. To learn more about the benefits we provide to support our employees, visit www.americanexpediting.com/careers.

Role Description QISG is seeking a Scheduler with 5+ years of utility experience in Transmission & Distribution (T-Line) and Substation projects — required and must be clearly shown on the resume. This role builds and manages resource- and cost-loaded P6 schedules, performs critical path analysis, and partners with project teams to drive execution across EPC projects. Location: Columbus, OH office, with up to 40% domestic travel to project site Relocation Assistance: Available for qualified candidates relocating to Columbus Work Authorization: Visa sponsorship is not available for this role Qualifications - 5+ years of scheduling experience supporting utility transmission lines (T-Line) and substations – required - Advanced Primavera P6 expertise, including cost- and resource-loaded schedule development - Experience with Linear Scheduling, large-scale sitework, and long-lead equipment planning for utility projects - Familiarity with TILOS, Deltek Acumen Fuse/Risk, or similar schedule analysis tools - Proven ability to collaborate with engineering, permitting, procurement, construction, and commissioning teams - Strong communication and influencing skills, coordinating across multiple departments - Highly organized and self-motivated, able to manage multiple priorities in fast-paced environments - High school diploma required; Bachelor’s in Engineering, Construction Management, Business, or related field preferred Requirements - Develop and manage LSM and CPM Primavera P6 schedules for utility transmission, substation, and renewable projects - Build and maintain resource- and cost-loaded schedules aligned with baselines and execution strategies - Integrate inputs from engineering, procurement, construction, and commissioning teams - Perform critical path analysis, what-if scenarios, and productivity tracking - Identify schedule risks, evaluate sequencing, and recommend mitigation strategies - Produce earned value metrics, KPIs, and cash flow reports for project controls and executives - Support look-ahead planning, short-interval schedules, and continuous improvement - Maintain compliant schedule documentation per contract and company standards Benefits - Competitive base salary - Generous PTO & paid holidays to maintain work-life balance - 401(k) with a generous match to plan for your future - Comprehensive benefits – medical, dental, vision, and life insurance - Weekly pay for consistent, reliable compensation - Great mentoring & career growth opportunities – we invest in your development Company Description QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects. Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.