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CDW logo
CDW

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Solution Specialist - Networking

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

96 days ago

Salary

$52K - $95.3K / year

Seniority

Junior

Job Description

Solution Specialist - Networking

CDW

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary Acting as the first point of contact for networking solutions and transition of opportunities to proper resources, the Networking Solutions Advisor strongly aligns to sales teams to drive solutions growth objectives. The Networking Solutions Advisor possesses technical expertise with advanced level knowledge within their discipline and intermediate knowledge across all disciplines. The Networking Solutions Advisor develops and maintains strategic relationships with Account Managers and Solutions Specialists from other practices and is seen as a trusted partner to grow business. What You Will Do: * Maintains advanced knowledge of solutions within networking discipline in order to Discover, Qualify, Recommend, Compare/Contrast products and solutions * Explains features, benefits and technical specifications of primary, secondary, emerging and complementary networking solutions and services * Maintains Intermediate level knowledge on Routing, SD WAN, Switching, Wireless, Load Balancing, Connectivity, and all other technology disciplines * Contributes to the sales team's knowledge base and readily shares information with other Advisors and Account Managers * Attends mandatory partner and specialist trainings, as well as independent learning through online trainings, self-study, labs, and additional certifications * Maintain strategic relationships with CDW's networking partners * Meet regularly with other ITS coworkers to collaborate and discuss go to market strategy * Attain role level certifications both within their focused and adjacent disciplines * Customer Facing Engagements with customers to uncover their business needs and relevant solutions * Discusses solutions at a conceptual level with customers and potential customers * Through discovery with customers, uncovers related solutions beyond the original networking scope * Explores additional solutions opportunities through services agreements including hosted, managed, and cloud * Participates in CDW events on business-focused networking solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Teams, etc.) * Provides Account Managers with best practices and guidance on how to most effectively uncover and communicate solutions and services opportunities * Counsels Account Managers on foundational networking knowledge and competitive landscape * Explains features, benefits, and technical specifications of advanced products and solutions within discipline * Explains conceptually how technologies are installed and implemented for customers * Follows up and responds to questions regarding registrations, pending deals, and escalation needs * Registers and manages customer proposals in partner registration systems * Reviews quotes and orders for accuracy What We Expect of You: * Associate's Degree or equivalent work experience * Knowledge and proven success of engaging and working with sales teams * Ability to execute on territory goals and metrics * Ability to adapt and change to the business needs of the practice and team coverage model * Strong oral and written communication skills * Ability to think creatively and come up with proactive ideas that will increase sales * Strong passion for learning and teaching others * Strong problem solving skills * Motivated and self-starting * Must be able to communicate effectively and in a constructive manner with management, peers and coworkers * Current CDW Coworker, is a plus * Bachelor's Degree, is a plus * Proven success and experience selling networking solutions and services, is a plus * At least 2 of the following Technical Accreditations and/or Certifications: ACDA, CCDA, CCNA, CCNP, Network+, CCENT, or PCNSE, is a plus Base pay range: $52,000 - $95,300 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials * CDW is committed to being an AI-fluent organization * We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. * We make technology work so people can do great things. * CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company-sponsored outings, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Health insurance, Job training & conferences, Life insurance, Charitable contribution matching, Paid volunteer time, Onsite gym, Paid holidays, Paid sick days, Partners with nonprofits, Promote from within, Remote work program, Team workouts, Tuition reimbursement, Unlimited vacation policy, Vision insurance, Wellness programs, Mental health benefits, Fertility benefits, Employee resource groups, Quarterly engagement surveys, Hybrid work model, Employee awards, Transgender health care benefits, Wellness days, Mother's room, Personal development training, Virtual coaching services, Flexible time off, Bereavement leave benefits, Company-wide vacation

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