The UK’s leading independent transformation partner for public services.
AMS Engineer
Location
United Kingdom
Posted
49 days ago
Salary
0
Seniority
Mid Level
Job Description
AMS Engineer
Methods
We are building a permanent AMS capability to support a set of critical government services and are looking for an experienced AMS Engineer to be part of that foundation. This role combines hands-on technical support with long-term ownership of applications, service quality, and operational improvement. You will play a key role in improving stability, resilience, and supportability of systems over time. This is a technical engineering position operating at 2nd/3rd line, closely aligned with development and delivery teams. PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm, 12 - 8pm and 9 - 5pm Covering around one Saturday in every 6
Job Requirements
- Provide 2nd / 3rd line support for live and pre-production applications
- Own incidents through investigation, resolution, and closure, including root cause analysis
- Work with developers and infrastructure teams on root cause and permanent fixes
- Execute and maintain smoke test for application and daily operational checks and reports
- Analyse logs, metrics, and monitoring data to diagnose issues
- Support releases and deployments, including out-of-hours activity where required
- Work within ITIL-aligned processes (Incident, Problem, Change)
- Communicate clearly with stakeholders during incidents and service disruptions
- Strong experience in Application Support / AMS / Production Support
- Proven troubleshooting experience in distributed backend systems
- Comfortable working directly on Servers (Linux/Windows) to diagnose issues
- Shell scripting and/or Node.js
- Java (debugging and OO concepts)
- RESTful APIs
- SQL / PostgreSQL
- Jenkins and CI/CD pipelines
- Usage of tools like confluence, Halo/ServiceNow, Jira, etc
- Application servers’ knowledge
- Confident working in live service environments under pressure
- PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm, 12 - 8pm and 9 - 5pm
- Covering around one Saturday in every 6
- Desirable
- Excellent communication & written skills
- Microservice-based architectures
- Ability to work independently, learn applications quickly, and adapt in a BAU support environment
- Automation or scripting to improve operational efficiency
- Experience supporting public sector or regulated systems
- Minimum 3 to 5 years’ experience within an application support role
- Additional Information
- This role involves rotational shift working (Monday to Saturday 08:00 – 20:00)
- SC clearance is required for access to systems
- Immediate impact and rapid onboarding expected
- Why Join?
- Be part of building a permanent AMS function, not just maintaining it
- Develop long-term ownership and deep system knowledge
- Opportunities to grow into senior AMS, platform, SRE, or engineering roles
- Work on meaningful public services with real user
Benefits
- By joining us you can expect:
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment.
- As well as this, we offer:
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
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