We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The FlashBlade team builds the industry’s most innovative, high-performance, and highly available portfolio of products that are designed for the most demanding mission critical applications. While we deliver a hardware storage array, over 90% of our engineering staff are software engineers. Our customers are the most important part of our business and they love FlashBlade for its simplicity of management, the constant flow of new and exciting upgrades, and ability to live on the cutting edge of technology while never taking downtime, ever. FlashBlade enables our customers to leverage the agility of the public cloud for both traditional IT and cloud-native applications. WHAT YOU'LL DO - Full life cycle software development from architecture through development, release and maintenance. - Requirements analysis and specification. - Integration with existing infrastructure, and cross-team development to support new features and capabilities. - Contributing to the architectural evolution of the FlashBlade Networking product area - Designing, coding, and debugging systems in C and Python - Support, maintain, and document software functionality WHAT YOU BRING - You will have proven ability and the desire to work in a collaborative and team oriented environment. - Significant domain knowledge of Networking stack. - Strong problem solving and debugging skills. Strong algorithmic and coding skills. - Natural curiosity and the ability to design, implement, and test your product components while thriving in a highly collaborative and team oriented environment. - Experience in systems development to include; IPv4 and IPv6 networking protocols, API design, distributed systems and/or device drivers. - Familiarity with modern switch silicon packet processing and features like ECMP, QoS, Packet filtering etc. - Hands on experience on Broadcom SDK - 3+ years of experience working with remote teams at a product company. - 4-7+ years experience developing on Linux or other *NIX variant at a product company. - Bachelor’s or higher in Computer Science, Computer Engineering, or Electrical Engineering. - Linux Kernel or device driver experience. - Storage experience is desirable but not necessary. - You love technology, working with talented people and have a passion to build cool new products. - You are flexible, accountable and have excellent communication skills. - You value soft skills and are enterprising, thoughtful, and self-motivated. - You thrive in a globally distributed team through self-discipline and self-motivation WHAT YOU CAN EXPECT FROM US: - Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. - Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! - Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.

• Confer with subject matter experts including Software Developers, Product Managers, Support, and Sales to establish technical specifications and use cases to determine subject matter to be developed for publication. • Research, gather, and analyze data from multiple sources (subject matter experts, product managers) to develop content. • Develop information development and publishing strategies aligned with the department standards as well as to meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team. • Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand. • Clarifying terminology and work with software developers for achieve consistencies in the product and documentation. • Participate in product design reviews. • Review product design and UI and revise UI messages. • Manage and lead multiple assignments simultaneously, while working independently and with other writers. • Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. • Proactively seek solicit feedback from internal and external readers. • Analyze and prioritize technical feedback from various audiences and drive necessary changes into documentation or products.

The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution - Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers. - Serves as the first level of Trouble support for all services. - Serves as a secondary route choice for all other Service Center activities, including new order request, billing assistance, etc. - Review scheduled trouble tickets for possible remote resolution. - Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s). - Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded. - Phone, chat and email contact with customers to make recommendations on services and resolve issues. - Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements. - Serve as primary support liaison between Hotwire Communications and our residential customers. - Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers. - Other duties as assigned. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Ability to speak clearly using grammatically correct English (Other language skills a plus) - Must have a High School Diploma or - Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, and technical support - Strong communication and organizational skills - Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays Additional requirements for remote positions: - A quiet workplace so you can focus on delivering excellent service to our customers - Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s - Candidates must provide and meet all technical requirements prior to the first day of training BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: - Comprehensive Healthcare/Dental/Vision Plans - 401K Retirement Plan with Company Match - Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) - Paid Volunteer Time - Paid Parental Leave - Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service - Employee Referral Bonuses - Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Create, edit, and maintain technical documentation including user guides, product manuals, knowledge base articles, API documentation, SOPs, release notes, and training materials. • Work closely with engineers, product managers, designers, and subject matter experts to gather information and understand technical concepts. • Translate complex technical information into clear documentation tailored to different audiences, including end users, developers, and internal teams. • Organize and structure content to improve usability, consistency, and accessibility. • Review and revise existing documentation to ensure accuracy, completeness, and alignment with product updates. • Develop and maintain documentation standards, style guides, and content templates. • Support product launches by preparing documentation and release communications. • Conduct content audits and identify gaps in documentation coverage. • Manage documentation projects and meet deadlines across multiple initiatives. • Contribute to continuous improvement of documentation tools, workflows, and processes.