Lead and empower a team of Fraud Detection Analysts, ensuring timely queue management and adherence to policies while providing mentorship and constructive feedback to enhance skills and departmental efficiency.

Title: Systems Analyst 3 – Remote Location: VA, US Remote Contract Job Description: About us Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities. Role and Responsibilities Description of Services / Key Responsibilities The Worker will perform the following services, including but not limited to: - Assess, analyze, and document clinical workflows across inpatient, outpatient, and ancillary care settings. - Translate clinical and operational requirements into technical specifications for data extraction, reporting, and analytics solutions. - Design, develop, test, optimize, and maintain Cerner Command Language (CCL) scripts within Cerner Millennium environments. - Perform complex data extraction, validation, and reconciliation from Cerner Millennium Oracle schemas. - Support enterprise wide EHR data migration, reporting, and legacy system retirement initiatives. - Develop, maintain, and support structured data feeds, flat file extracts, and ETL processes. - Troubleshoot and resolve CCL performance issues and downstream data integration or reporting challenges. - Serve as a liaison between clinical informatics stakeholders and technical delivery teams to ensure accurate implementation of clinical intent. - Clearly communicate data limitations, technical constraints, and system dependencies to non technical audiences. - 10. Execute and tune CCL scripts, manage batch jobs, and support production and non production environments in accordance with HHSC standards Minimum Qualification - Strong understanding of clinical workflows and healthcare operations. - Demonstrated experience supporting large scale EHR implementations, migrations, or optimization initiatives. - Proven ability to translate clinical requirements into technical and data specifications. - Advanced, hands-on experience with Cerner Command Language (CCL). - Working knowledge of Cerner Millennium architecture and Oracle databases - Experience with SQL, Linux, and enterprise data extraction or migration patterns. - Experience designing and supporting ETL processes. - Familiarity with healthcare data integrations and reporting environments. - Experience with REST / SOA development. - Knowledge of distributed systems, networking, and performance tuning. - Experience writing, executing, and tuning CCL scripts in production environments. - Experience with data extraction, system integration, and code development. - Working knowledge of one or more of the following: Java, C, C++, Python, Perl, OCI. - Hands on experience developing or supporting services on public cloud platforms (AWS, Azure, GCP, OCI). - Experience supporting Cerner Millennium environments. - Prior experience serving as a senior Cerner consultant or technical lead.

Alto Software Group creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth.  While we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions.  We give every estate agent the freedom to transform how they work, with the most innovative tools to grow, compete, and lead the future of property. As a Migrations Analyst, you ensure a seamless technical transition for new customers onboarding to our Alto software. The Role This is a high-volume role within a busy department. You will retrieve data via remote software and FTP, then execute the full Extract, Transform, Validate, and Import (ETL) process to move data from legacy systems into Alto. Essential Technical Skills - SQL Expertise: Extensive experience writing and understanding MySQL and/or MS SQL Server queries. - Data Literacy: Deep understanding of data structures, database formats, and ETL processes. - Technical Toolkit: Proficient in Microsoft Office programs, specifically Excel, Word, and Access. - Project Delivery: Ability to manage multiple concurrent data projects and meet strict deadlines. - Analytical Skills: Strong ability to troubleshoot data discrepancies and perform complex transformations. Our Behaviours We are looking for individuals who align with our core ASG values: - Make it Happen: You take full ownership of your tasks and have the determination to drive projects to completion. - Know our Customers: You deeply understand customer needs and deliver value to earn trust through every interaction. - Explore Boldly: You are curious, ask questions, and always look for a better, more innovative way of doing things. - Own it Together: You work without ego or silos, leaning into the strengths of the team to move forward as one. - Bounce Back Stronger: You face technical challenges head-on, adapting quickly and learning from every setback.

Title: Application Configuration Analyst - Work Management & FEU Process Improvement Location: OH-Akron Job Description: **_FirstEnergy at a Glance_** We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. **_About the Opportunity_** Location: Position is currently remote but may work at or visit a facility based on business need or be required to report regularly to a FirstEnergy Location such as Akron, OH; Greensburg, PA; Reading, PA; or Fairmont, WV locations. An IT Application Configuration Analyst on the Field Mobility Systems team is responsible for enhancing, maintaining, and supporting applications, hardware, and network connectivity that support FirstEnergy Utilities mobile field workers and Fleet services. You will be assisting with supporting current as well as implementing new and next generation mobile field execution platforms. What you'll do: + Learning and understanding the business processes associated with supported applications. + Developing application interfaces, maintaining reports, and vendor package applications. + Understand system interface design & data flows to support complex inbound and outbound interfaces. + Developing technical designs that meet business needs and support the company's strategic direction. + Properly leveraging the correct technology for the defined requirements. + Follow IT Change Management and Incident ticket processes. + Work on cross-functional teams to accomplish overall IT projects and objectives + Consistently deliver high quality results. + Constantly look for better ways of solving technical problems and improving solutions. + Manage and support mobile deployment of 2500+ Field worker computers and network connectivity solutions. + Administer, support and enhance FirstEnergy's GPS asset tracking and telemetry system. + Administer, support and enhance FirstEnergy's Fleet management systems. + Support FirstEnergy's Field worker remote work execution systems. + Documenting processes/procedures and specifications for supported applications. + Developing clear documentation for completed products. + Document processes/procedures and specifications for peers + Working independently or with business analysts to support requirements gathering and test scenario identification. + Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches. + Create and execute unit test plans related to product enhancements, implementations, patches, or upgrades + Investigating and resolving problems with supported applications in a production support environment. + Collaborate with software vendors on issue identification & resolution, installation of software, and routine software patching. + Solving complex problems and troubleshooting functionality for issue identification. + Respond to 2nd/3rd level support requests that are related to Field Mobility technologies. + Supporting FE Operations during emergencies and storm-related activities and travel to various FirstEnergy locations. + Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations). An employee hired at Level III or IV, will be expected to perform the above responsibilities with greater proficiency and in a more independent manner. What you will need to be qualified: + Bachelor's degree in Computer Science, Computer/Management Information Systems, a related degree, or commensurate experience + Minimum 2-4 years related experience + Related experience includes, but is not limited: + Experience with Oracle and SQL databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views. + Integration experience utilizing APIs, REST web services, and other integration methods. + Experience working on Windows Servers, Linux, and/or UNIX. + Microsoft Active Directory, certificate management, Power Platform (Apps, Automate, BI), PowerShell, profile management, or Windows OS + Mobile networking & monitoring + Highly motivated to work independently and productively, but also able to effectively collaborate and build relationships in a virtual environment + Excellent problem-solving, organizational, and analytical skills + Quickly learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology + Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations). Preferred: + Knowledge of the Work Management and Field Mobility suite of applications (i.e., CREWS, FEWS, ARCOS, FWRD, OMA, Geotab, FEU Maps, ToughPics and AssetWorks M5), is a plus + Familiarity with ServiceNow. + Familiarity working in the electric utility industry. + Familiarity with Azure Dev Ops and working in an agile environment. **_Benefits, Compensation & Workforce Diversity_** At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. **_Safety_** Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. **_Position Classification_** Exempt **_FirstEnergy Human Resources Team_**