Overview Role Overview You will be accountable for the successful delivery of strategic Projects and Change within a key Global BFSI Client This will include operational and business change, IT change governance and strategic activity as defined by the business through the effective management of multi-disciplined project teams and using planning tools including MS Project and wider MS Office tools. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace. You will have experience in managing, coaching and developing professional teams and have significant skills and experience in Client relationships and Exec level reporting and engagement. The ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management and/or operations management within a Contact Centre environment. You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution. Key Tasks/Responsibilities - Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirement - Monitoring and reporting on the status of projects including cost, timing, and staffing - Ensuring adherence to internal and external Quality, Compliance and Regulatory standards - Identifying/resolving obstacles to completing project on time and to budget - Manage multiple, interrelated projects (including business transformation projects - Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. - Driving force behind the development of new solutions for programs, complex projects, processes or activities - Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. - Programme governance oversight across full suite of Projects to ensure delivery to required standard and wider internal and external stakeholder reporting - Client engagement and relationship building to manage the successful delivery of change - Delivers change in line with a strong Prince2 methodology (Planning, Governance, Reporting), - Oversee strong Risk & Issues Management and reporting. What are we looking for? - Able to demonstrate strong IT skills, including a full MS Office suite - Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills. - Confident with managing changing requirements, able to action rapid impact analysis and make recommendations.Thrives in a fast paced environment - Must have experience of sole responsibility for end-to-end project delivery within a Contact Centre or similar environment - Experience of external customer facing projects - Outstanding stakeholder relationship skills (internal and external) - Experience in managing teams through the full employee lifecycle - Proven delivery of cross functional projects, ideally including over £1m initiatives - Experience of operational improvement projects, TUPE, IT application development and deployment projects, telephony projects - Current Prince 2 Practitioner qualification (Agile qualification preferred) - Educated to degree level or equivalent So who are we? While you may not have heard of us, it’s likely you will have spoken to us at some point. We have sites in over 50 countries and we talk to customers in more than 66 different languages and dialects on behalf of major international companies. We’re really proud to say we are the biggest in the world. Impressive, right? In the UK we operate out of multiple locations and provide a diverse range of contact centre solutions. You could call us experts in the call centre services industry...it’s what we call ourselves. Whether you’re working in one of our locations, or from a clients’ own centre or even based in one of our International contact centres, Teleperformance can really offer you a world of opportunities. Our passion is what led us to achieve the number 1 spot in our market and it is also what helps our clients to achieve what once may have seemed impossible; delivering outstanding customer experience at every single opportunity. This is only possible because our people are transforming passion into excellence. So why wouldn’t you want to join us?

Position: Quantity Surveyor/Estimator Salary: PHP70,000-PHP79,000/month Work Schedule: 8:00AM-5:00PM NZ Time OVERVIEW: The client is seeking an experienced Quantity Surveyor / Estimator to manage their estimating and cost management function in an online‑based capacity. This role is critical to the commercial success of their projects and supports all operational pillars of the business, from tendering and procurement through to financial reporting and client engagement. You will be responsible for producing accurate cost estimates, managing tender submissions, administering subcontractor and supplier pricing, and maintaining strong commercial control across live projects—all while working remotely as part of a collaborative team. RESPONSIBILITIES: Estimating & Tender Management - Review RFQs, proposals, specifications, and drawings to prepare accurate cost estimates. - Complete pre‑tender feasibility assessments within 1 working day of RFQ receipt. - Maintain full oversight of all tenders and quotes to ensure deadlines and quality standards are met. - Submit completed tenders for internal review and approval at least 2 days prior to submission deadlines. - Capture, assess, and price all scope changes, variations, and plan revisions. Commercial & Financial Management - Prepare detailed end‑to‑end project estimates and cost plans. - Monitor actual project costs and report project margins weekly. - Provide month‑end project forecasts to support gross margin reporting. - Prepare payment claims for approval and submission to clients. - Actively contribute to overall gross margin improvement across projects Contractor & Supplier Management - Source and negotiate fixed pricing from subcontractors and suppliers. - Manage subcontract agreements, purchase orders, and procurement of specialist materials. - Review subcontractor payment claims and assess variations. - Confirm pricing compliance against agreed rates and lead times. - Maintain strong working relationships with subcontractors and suppliers. Client & Stakeholder Engagement - Respond to RFQs, PTQs, and clarifications in a professional and timely manner. - Attend online tender meetings. - Manage pricing approvals for variations and cost adjustments. - Represent the business positively in all dealings with clients and stakeholder's. - Sales & Business Support - Maintain a tender and quote submission database. - Track accepted and unaccepted tenders and follow up outstanding submissions. - Provide monthly reporting on tender outcomes and pipeline performance. Team & Collaboration - Work closely with the Office Manager, Business Manager, General Manager, and wider office team. - Contribute to a collaborative and supportive team culture despite being remote. - Assist other team members when needed to ensure delivery outcomes. - Authority & Approval Limits - Pricing over requires General Manager / Business Manager approval. - Any commitments to subcontractors or suppliers require approval. - All purchase orders and subcontract arrangements must be authorised. - Pre‑tender feasibility must be approved before tender acceptance.

Manage project schedules and deliverables, coordinate cross-functional activities, and ensure effective communication with internal teams and clients to support successful project execution in a fast-paced environment.

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? - Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. - Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Project Management AdvisorLocation: Open to Hong Kong, Malaysia, and India–based candidates. Selected candidates will be based in their country of origin. Reporting to the Strategic HR PMO Manager, the Project Management Advisor involves collaborating with regional International & Airline (I&A) leadership, US counterparts and team members across I&A regions in coordinating and implementing large corporate HR projects from concept through implementation. Roles & Responsibilities - Develop project schedule, securing funding, project benefits realization, and allocating resources - Preparing business cases, management presentations, and facilitating stakeholder meetings across multiple time zones/geographies - Responsible for implementing stakeholder requirements within quality, time, and budget targets, and for managing associated risks - Responsible for gathering and documenting project benefits (cost savings, process improvements) and strategic importance of projects - Manages day-to-day oversight for large scale projects; facilitates problem solving and escalates risks and issues - Monitor program progress, identify risks, and recommend corrective actions to achieve successful outcomes. - Act as a key point of coordination for program activities, fostering alignment and trust among stakeholders. - Support the Manager in engaging and influencing senior stakeholders to drive organizational change. - Analyze program performance and develop metrics (KPIs) to measure progress and success. - Create dashboards and reports that provide actionable insights and enable informed decision-making. - Prepare and deliver high-quality presentations and project trackers to communicate findings and recommendations to senior leadership. - Manage relationships with external contractors, developers and consultants at a tactical level. You will be a great fit if you: - Possess at least a bachelor’s degree or equivalent, in any discipline - Highly Proficient in written and spoken English - Experience: Five (5) years of work experience in supporting senior management on writing, designing, developing, and or implementation of regional and international projects/programs. - Bring experience working in a multi-national company or across different cultures and geographies. - Demonstrate strong analytical and problem-solving skills, with a focus on delivering actionable insights. - Have experience in project management and a solid understanding of program management techniques and tools. - Possess excellent communication and collaboration skills, with the ability to foster alignment across teams. - Exhibit strong strategic thinking and a proactive mindset for challenging norms and driving innovation. - Thrive in dynamic environments, managing multiple priorities effectively while maintaining a results-driven approach. - HR Experience would be an added advantage. - FedEx QDM certification would be an added advantage. Job Posting End Date: 2026-04-17