• Diseñar, implementar y mantener plataformas de contenedores escalables, seguras y altamente disponibles. • Colaborar estrechamente con equipos de desarrollo, arquitectura y operaciones.

• Designing, building, and maintaining scalable, secure infrastructure (AWS, Kubernetes, Terraform). • Monitoring, troubleshooting, and improving system performance for high availability and resilience. • Developing and deploying AI and machine learning solutions to solve complex business challenges. • Collaborating with cross-functional teams to define technical solutions and architectures. • Writing clean, efficient, and scalable code for backend or frontend systems. • Ensuring infrastructure cost optimization and robust cloud resource management. • Supporting the deployment and maintenance of microservices in Agile environments. • Contributing to technical documentation and knowledge sharing.

• Setup and maintain (updates, problem fixes) infrastructure for production/staging environments • Improve infrastructure setup and maintenance processes • Communication and collaboration with product development team and stakeholders • React to monitoring events (periodical day/night duties) • Support and development of Gitlab CI pipelines • Participate in the design of complex IT systems

DescriptionAs the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization. - Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products - Take ownership of escalations and effectively drive the issue to a timely resolution, both offline or via online sessions with customers - Create and implement any necessary diagnostic tools, patches, and fixes - Develop a working solution based on the root cause you discover, or escalate to R&D teams - Act as the technical focal point for coordinating with the R&D teams helping you resolve the customer issue - Identify patterns in escalated customer issues, and then design and implement solutions for our customers - Provide feedback to R&D regarding common escalated issues and work together with R&D to devise permanent solutions, such as product hot fixes or changes to the design of the product - Train Technical Support engineers to help them resolve support cases more efficiently Requirements - 3+ years of experience as DevOps engineer/SRE/Support engineer/Escalation engineer - Experience in running Kubernetes - Previous background in Linux - Development skills in Bash -must - Excellent verbal and written communication skills (including technical writing) - Ability to communicate effectively, responsibly and respectfully with customers - Experience with monitoring distributed systems and virtualization - ELK, Grafana, Prometheus, Loki, monitoring tools - NGINX and NGINX ingress controller configuration - Previous background in DB administration such as Postgres, Mongo, Cassandra, Kafka - Development skills in Go -Advantage