DescriptionAs the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization. - Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products - Take ownership of escalations and effectively drive the issue to a timely resolution, both offline or via online sessions with customers - Create and implement any necessary diagnostic tools, patches, and fixes - Develop a working solution based on the root cause you discover, or escalate to R&D teams - Act as the technical focal point for coordinating with the R&D teams helping you resolve the customer issue - Identify patterns in escalated customer issues, and then design and implement solutions for our customers - Provide feedback to R&D regarding common escalated issues and work together with R&D to devise permanent solutions, such as product hot fixes or changes to the design of the product - Train Technical Support engineers to help them resolve support cases more efficiently Requirements - 3+ years of experience as DevOps engineer/SRE/Support engineer/Escalation engineer - Experience in running Kubernetes - Previous background in Linux - Development skills in Bash -must - Excellent verbal and written communication skills (including technical writing) - Ability to communicate effectively, responsibly and respectfully with customers - Experience with monitoring distributed systems and virtualization - ELK, Grafana, Prometheus, Loki, monitoring tools - NGINX and NGINX ingress controller configuration - Previous background in DB administration such as Postgres, Mongo, Cassandra, Kafka - Development skills in Go -Advantage

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! We are growing! Join us as our DevOps & Cloud Engineer Engineer (m/w/d) at Dedalus, one of the World’s leading healthcare technology companies, in Trier or 100% Home Office in Germany to do the best work of your career and make a profound impact in providing better care for a healthier planet. Your Tasks: - Design, develop, and maintain platform tooling that enables efficient deployment, monitoring, and operations of containerized applications across hybrid environments (on-premises and cloud) - Implement and manage container applications using Kubernetes, ensuring high availability, scalability, and security - Develop new features using modern programming languages (Go, Java), and maintain existing codebases following software engineering best practice - Automate infrastructure provisioning and application deployment pipelines using Infrastructure as Code (IaC) tools such as Terraform, Helm, or Ansible - Collaborate with development and operations teams to define requirements, troubleshoot issues, and continuously improve platform usability and performance You bring in: - Bachelors degree or an equivalent combination of education and/or experience in the context of the job description - More than 3 years of experience - Background in Software Engineering and / or System Integrations - Practical experience in development of enterprise applications - Experience with a programming language (Go, Java,...) - Experience in CI environments and DevOps methodologies - Experience with container virtualization and management - Knowledge in working on Linux, Windows, Cloud-native - A plus is knowledge with Kubernetes - Strong oral and written English language skills Experience in the healthcare domain would be beneficial - Knowledge in development of Web and Desktop Applications Our benefits: - Permanent employment contract with attractive salary for a long-term perspective - Flexible working hours and working time models – for a good work-life-balance - Home office incl. TicketPlusCity card from Edenred - Flexitime model - Innovative workplace with the opportunity to shape the work environment independently and to continuously develop your skills - Targeted advancement through training and specialist further education - Up-to-date company cell phone with dual-sim (Android or iOS) also for private use - Free parking spaces - Free drinks and weekly fruit basket - Company pension plan and working time accounts - Group accident insurance (also valid for accidents during free time) - Foreign health insurance for business trips - Regular activities and social events in the team, at the site and in the organization Become part of our innovative team and help us shape the future! Have we sparked your interest? Then we look forward to receiving your online application with a cover letter, resume, and references! Severely disabled applicants with equal qualifications will be given special consideration. We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus Application closing date : 16. Mai 2026 At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. ‘Pursuing Diversity and Inclusion’ is one of our Core Values and a part of our ‘Dedalus DNA’, which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be. Our diversity & inclusion commitment – Dedalus Global Life Flows Through Our Software #LI-MS1

• Design, build, and maintain AWS infrastructure, improving scalability, resilience, and cost efficiency across environments • Develop and manage Infrastructure-as-Code using Terraform, ensuring modular, reusable, and consistent deployments • Design and implement CI/CD pipelines (GitLab preferred) across application, data, and infrastructure layers • Build and maintain Kubernetes (EKS) workloads, including deployments, scaling, and production troubleshooting • Work across a wide range of AWS services, including compute (EC2, ECS, EKS, Lambda), networking (VPCs, subnets, security groups), and event-driven systems (API Gateway, EventBridge, SQS/SNS, Step Functions) • Manage and optimise data services such as RDS (PostgreSQL) and ClickHouse • Automate infrastructure and environment setup using tools such as Packer and Ansible for AMI creation and configuration • Implement and improve observability using CloudWatch, Grafana, Prometheus, and centralized logging tools (e.g. Splunk, Datadog, ELK) • Collaborate with developers and data engineers to improve deployment workflows, system reliability, and platform usability • Apply security best practices across infrastructure, including IAM, KMS, and Secrets Manager • Support incident response, troubleshooting, and continuous improvement of production systems

• Investigate and resolve complex application incidents (fleet operations platform, driver management apps) • Perform code-level debugging, configuration changes, and minor fixes (up to 80 engineering hours) • Execute and validate deployments to production and non-production environments • Conduct RCA for escalated tickets; document findings and update KB articles in ServiceNow • Monitor CI/CD pipelines (Tier 1) and perform remediation (Tier 2) • Handle AWS serverless infrastructure issues: Lambda failures, DynamoDB anomalies, RDS connectivity • Support server and service restarts, log-level diagnostics, and environment health checks • Participate in weekend release activities (several times per year)