Tufin is a world leading network security policy management company, managing and automating security changes across next gen firewalls and network devices. We are a hybrid technology, supporting on/off prem and cloud services. The automation orchestration piece is what sets us apart in the market, as this allows us to help our customers to implement their security changes in hours or minutes vs. days. Since going public in April 2019, Tufin has continued to be the market leader in the space!
R&D Escalations Engineer - DevOps
Location
India
Posted
47 days ago
Salary
0
Seniority
Mid Level
Job Description
R&D Escalations Engineer - DevOps
Tufin
DescriptionAs the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization. - Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products - Take ownership of escalations and effectively drive the issue to a timely resolution, both offline or via online sessions with customers - Create and implement any necessary diagnostic tools, patches, and fixes - Develop a working solution based on the root cause you discover, or escalate to R&D teams - Act as the technical focal point for coordinating with the R&D teams helping you resolve the customer issue - Identify patterns in escalated customer issues, and then design and implement solutions for our customers - Provide feedback to R&D regarding common escalated issues and work together with R&D to devise permanent solutions, such as product hot fixes or changes to the design of the product - Train Technical Support engineers to help them resolve support cases more efficiently Requirements - 3+ years of experience as DevOps engineer/SRE/Support engineer/Escalation engineer - Experience in running Kubernetes - Previous background in Linux - Development skills in Bash -must - Excellent verbal and written communication skills (including technical writing) - Ability to communicate effectively, responsibly and respectfully with customers - Experience with monitoring distributed systems and virtualization - ELK, Grafana, Prometheus, Loki, monitoring tools - NGINX and NGINX ingress controller configuration - Previous background in DB administration such as Postgres, Mongo, Cassandra, Kafka - Development skills in Go -Advantage
Benefits
- 401(K), 401(K) matching, Commuter benefits, Company equity, Company-sponsored outings, Dental insurance, Disability insurance, Documented equal pay policy, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Mean gender pay gap below 10%, Mentorship program, Paid volunteer time, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Performance bonus, Promote from within, Lunch and learns, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Hiring practices that promote diversity, Quarterly engagement surveys, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, President's club, Employee awards, Mother's room, Personal development training, Flexible time off, Bereavement leave benefits
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