• Act as a liaison between the customer and the technical team • Explain industry and ServiceNow best practices • Assist in implementation of delivery projects • Conduct demos and working sessions with the client • Gather requirements from client • Identify gaps in customer processes • Draft Agile stories from business requirements • Support User Acceptance Testing (UAT) • Support Organizational Change Management (OCM)

• Act as a liaison between the customer and the technical team through the deployment of a Contender Solutions project in ServiceNow • Work with the Project Manager (PM) and Solution Architect (SA) to guide the client to decisions that provide value for their business while adhering to industry and Contender best practices • Understand and explain industry and ServiceNow best practices • Assist in the implementation of delivery projects, including: • Conducting demos and working sessions with the client • Gathering requirements from the client • Identifying gaps or weaknesses in customer processes • Drafting Agile stories from business requirements • Supporting User Acceptance Testing (UAT) • Supporting Organizational Change Management (OCM)

• Define, implement, and maintain the enterprise ITSM roadmap, anchored in ITIL best practices. • Establish and oversee governance frameworks, ensuring consistent execution of ITIL processes across all operational teams. • Develop process maturity assessments and drive continuous service improvement (CSI) initiatives. • Ensure compliance with SLA, OLA, KPI, and regulatory requirements. • Lead process ownership or co‑ownership for Incident Management, Problem Management, Change Enablement, Request Fulfillment, Knowledge Management, and Service Catalog Management. • Create, maintain, and evolve ITSM documentation standards, including SOPs, workflows, service definitions, and process guides. • Build and manage dashboards to track KPIs, SLA compliance, service health, and operational efficiencies. • Partner with IT leadership, engineering teams, call center operations, and product owners to align processes with organizational needs. • Identify automation opportunities via chatbots, workflow automation, self‑service enhancements, and AI‑driven service improvements.

TEKsystems has a contract role for 4-8 months (covering an internal employee on leave) for a ServiceNow HRSD Developer. Our client is seeking a Senior Developer / Business Analyst to support their ServiceNow HRSD platform during a Workday HR implementation. This role will split responsibilities between day to day production support (20%) and project based work (80%), primarily focused on a major enterprise initiative to implement Workday as their core HCM system. As part of this program, the developer / analyst will play a key role in rebuilding integrations and redesigning their onboarding solution within ServiceNow. This individual must be highly skilled in ServiceNow configuration and workflow design while also demonstrating strong business analysis capabilities, communication skills, and the ability to work independently. The role is currently funded through July 31, but there's an excellent chance it will be extended, possibly for up to 10 months. ________________________________________ Key Responsibilities ServiceNow Production Support (20%) • Provide daily operational support for the ServiceNow platform, including triage and resolution of incidents, service requests, and enhancement tickets. • Troubleshoot workflow, integration, and configuration issues. • Partner with internal stakeholders to maintain platform stability and ensure timely resolution of issues. Workday HCM Implementation Support (80%) • Serve as a key ServiceNow business analyst supporting our enterprise Workday implementation. • Lead efforts to rebuild and enhance integrations between Workday and ServiceNow, including onboarding and HR lifecycle processes. • Redesign and modernize existing onboarding workflows, forms, logic, and process automation in ServiceNow. • Collaborate closely with HR, IT, and implementation partners to ensure alignment of business processes and technical architecture. • Support end to end testing, release planning, and deployment activities for all ServiceNow enhancements tied to the Workday initiative. ________________________________________ Required Technical Skills • Hands on experience building complex workflows using ServiceNow Flow Designer • Minimum 3 years of ServiceNow administration and/or development experience • Demonstrated experience developing custom Script Includes within ServiceNow • Intermediate or higher proficiency in JavaScript • Strong experience building REST API transactions within ServiceNow ________________________________________ Strongly Preferred Skills • Experience designing or maintaining integrations using SOAP and REST • Familiarity with ServiceNow pre built Spokes within IntegrationHub • Experience working with Lifecycle Events for HRSD, including: o Document templates o Provisioning workflows o Data collection o Case and task orchestration ________________________________________ Business Analyst Skills & Responsibilities • Lead and facilitate requirements gathering sessions with business and technical stakeholders. • Document business requirements, functional specifications, process flows, and acceptance criteria. • Conduct system testing, coordinate user acceptance testing (UAT), and ensure high quality releases. • Partner with developers, architects, and business owners to translate requirements into scalable solutions. • Maintain documentation, release notes, and knowledge articles. • Provide consultative guidance to stakeholders and influence solution design. • Operate autonomously with a strong solution oriented approach and healthy attention to detail. ________________________________________ Qualifications • 5+ years of business analysis experience preferred. • 3+ years of hands on ServiceNow experience across configuration, development, or functional roles. • Experience in HR Service Delivery (HRSD) environments preferred. • Exposure to Workday or other HCM systems is a plus. • Excellent communication, stakeholder engagement, and organizational skills. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: - Medical, dental & vision - 401(k)/Roth - Insurance (Basic/Supplemental Life & AD&D) - Short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Broomfield, CO. Pay and BenefitsThe pay range for this position is $75.00 - $85.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.